I am an IT person, not a finance person I had a bewildering question about why I seemed to be paying tax on reimbursed expenses Jordan was absolutely amazing. He diligently and comprehensivel... See more
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The service is always outstanding with Paystream. Always clear and nothing is ever too much trouble. I decided to write this review because Josh was just brilliant on guiding me through my options and... See more
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Tom Haycock has generally been my POC within Paystream and has always been very good at explaining what I need to do within my limited company. I have always been PAYE so the last 18 months have bee... See more
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Paystream are the best. I have been dealing with their company accountancy area. The website is super. I have clear view of my taxes. They contact me almost instantly that I ring about a question. The... See more
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Company details
About PayStream
Written by the company
We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
PayStream
Written by the company
- Voted the UK's Best Umbrella Company & Contractor Accountant
- PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.
Contact info
Mansion House, Manchester Road, WA14 4RW, Altrincham, United Kingdom
- 0161 929 6000
- info@paystream.co.uk
- paystream.co.uk
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Induction Support Call
The process was well described and understandable. Shaz explained all the elements clearly, and answered all my questions in a very helpful way. He allowed us to take our time and did not rush. Overall it was an effective and pleasant experience.
April 10, 2026
Unprompted review
Reply from PayStream
Thank you Nick, we are so happy to hear that your experience has been so pleasant. We really appreciate the kind words and will be sure to pass them on to the rest of the team.
- The PayStream Team.
Reply from PayStream
Thank you Duncan, we are really happy to hear the team has been so polite and efficient.
- The PayStream Team.
Clear and honest infirmation on the services provided and the hidden costs attached to them.
Customer service was great today with clear and honest informatoon on the hidden costs. However, I realised that the original information on services included was not accurate as they all come with an added cost to service users.
April 10, 2026
Making our lives so much easier
Luke and Paystream really do make our business accounting lives so much easier. Easy portal to enter our information, timely reminders, and a very thorough and professional end of year call to make sure we're on track and give any advice/info to assist. Paystream are always there with an almost immediate answer to our question. Well worth it - we can get on with our lives and they make sure we're covered.
April 10, 2026
Unprompted review
Reply from PayStream
Thank you Debi, we are so pleased to hear working with PayStream has made your experience so easy. We really appreciate the kind words about the team.
- The PayStream Team.
My Experience has been 1st class
My Experience has been 1st class , every one I have spoke to has been really helpful and has lived up to the feed back I have received from others.
April 9, 2026
Unprompted review
Reply from PayStream
Thank you Gregory, we really appreciate the excellent review for our umbrella company.
- The PayStream Team.
Excellent on boarding !
Excellent on boarding !
Smooth and systematic process.
Great App and portal to manage everything.
April 9, 2026
Unprompted review
Reply from PayStream
Thank you Taher, we're so pleased to hear the team has been excellent and your onboarding was so smooth.
Thanks,
- The PayStream Team.
Attentive
They have been genuine and helpful to patiently listen you and explain things. The agent Shaz was particularly helpful in explaining everything in details
April 9, 2026
Unprompted review
Reply from PayStream
Thank you Alias, we really appreciate the great review and feedback for the team.
- The PayStream Team.
Very knowledgeable and competent staff...
I recently reached out to PayStream to explore ways of becoming more tax efficient, and I couldn’t be happier with the experience. From the moment my call was answered by Josh, I felt completely at ease. He was knowledgeable, approachable, and incredibly clear in explaining my options, making what could have been a complicated process feel straightforward and manageable.
Josh took the time to understand my individual financial situation and provided tailored information that gave me real confidence in my decisions. His friendly manner and professionalism stood out immediately—it’s clear he genuinely cares about helping clients achieve the best outcome.
Josh is an absolute credit to PayStream, and thanks to his expertise, I feel reassured that I’m in very capable hands. Highly recommended!
March 27, 2026
Unprompted review
Reply from PayStream
Thank you for your excellent review, we are so pleased to hear your experience has been fantastic. We also really appreciate the kind words about the team and will be sure to pass them on.
- The PayStream Team.
Mixed experience
General umbrella company services provided very efficiently, response times generally excellent and self assessment preparation is standout good value. Low mark review is because I was mis-sold an add-on service and Paystream refused to honour its terms.
April 7, 2026
Unprompted review
Reply from PayStream
Hi Tim, we're sorry to read your review. We can see that a team leader in the Customer Care department has been in contact with you to discuss your comments in further detail.
- The PayStream Team.
Have been with PayStream for 6 years…
Have been with PayStream for 6 years now as an IT contractor, and would definitely recommend. Very friendly and always willing to help no matter how basic or weird my questions are!
April 7, 2026
Unprompted review
Reply from PayStream
Thank you for your kind review, we really appreciate the excellent review. We are so happy to hear how friendly and helpful the team has been.
- The PayStream Team.
I've been with paystream for almost 1.5…
I've been with paystream for almost 1.5 years and loved their proactiveness approach. They were always on top of my accounts and since it was my first experience with a ltd company they made sure I understand everything so seamlessly and offered support at every step of the way.
April 2, 2026
Reply from PayStream
Thank you Meenu, we are so pleased to hear that your experience has been excellent over the last few years. We really appreciate the kind words and will be sure to pass them on to the rest of the team.
- The PayStream Team.
Reply from PayStream
Thank you Andrew, it's fantastic to hear the team has been so supportive and knowledgeable. We really appreciate the 5 stars.
- The PayStream Team.
Called with a query about VAT return
Called with a query about VAT return. Mohammad took it away, found the answer quickly and called to explain. Great service as usual from PayStream.
April 2, 2026
Unprompted review
Reply from PayStream
Thank you for your excellent review of our accountancy services, we really appreciate the kind words.
- The PayStream Team.
Friendly, Clear and Helpful Service
I’ve had a great experience with PayStream and Zoe deserves special mention. She was friendly, clear and incredibly helpful throughout. She explained everything in a way that made sense, talked me through my options and answered all my questions without any rush.
Most importantly, she made me feel genuinely well looked after. Excellent service from start to finish.
April 2, 2026
Reply from PayStream
Thank you Andrew, we are so pleased to hear that you have had an excellent experience with our umbrella company. We really appreciate the kind words about the team.
- The PayStream Team.
Very informative
April 2, 2026
Reply from PayStream
Thank you for the 5 star review!
- The PayStream Team.
Overall has been good but over later
Overall has been good but over later
Months payments have not been on time which is the level of service I signed up for.
However, Paystream have followed up and resolved the blip in service.
Thank you
March 2, 2026
Unprompted review
Quick and good responses
As always quick and satisfying responses whenever I have a query, especially when wires appear to get a bit crossed.
March 31, 2026
Unprompted review
Reply from PayStream
Thank you for your kind words, we are happy to hear how quick and helpful the team has been.
- The PayStream Team.
Clarity of communication
I got clarity of communication, and caller was patient explaining every details even with simplest analogies.
March 31, 2026
Unprompted review
Reply from PayStream
Thank you Simeon, we are so pleased to hear the Customer Care team has been so clear and helpful.
- The PayStream Team.
This is the first time I've had to use…
This is the first time I've had to use an accountant and my team, Luke, Andrew, Daanish and Zak, are the best! Helped me get my business set up quickly and get all of my finances in order. They are also quick to reply to my enquiries, even during busy seasons. Highly recommend
March 31, 2026
Unprompted review
Reply from PayStream
Thank you for the excellent review and kind words, we will be sure to pass them on to the rest of the team.
- The PayStream Team.
“Great experience
“Great experience. Clear communication, professional approach, and everything ran smoothly. Would recommend
March 31, 2026
Unprompted review
Reply from PayStream
Thank you Lucie, we are really happy to hear that you would recommend us to other contractors.
- The PayStream Team.
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