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PayStream Reviews 4,683

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, making interactions pleasant and informative. The service is frequently highlighted as outstanding, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the excellent customer service, often noting how well the company explains complex information. However, some customers also noted issues with payments, mentioning delays or confusion regarding charges and tax codes. A few other people also felt that the onboarding process could be stronger, and some experienced difficulties when trying to close their accounts or obtain references, describing a lack of support and communication.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting its outstanding quality, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of the... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the quick turnaround... See more

Payment

Users describe ambiguous interactions with payment. Many customers praise the prompt and efficient payment... See more

Based on these reviews

Rated 5 out of 5 stars

I am an IT person, not a finance person I had a bewildering question about why I seemed to be paying tax on reimbursed expenses Jordan was absolutely amazing. He diligently and comprehensivel... See more

Company replied

Rated 5 out of 5 stars

The service is always outstanding with Paystream. Always clear and nothing is ever too much trouble. I decided to write this review because Josh was just brilliant on guiding me through my options and... See more

Company replied

Rated 5 out of 5 stars

Tom Haycock has generally been my POC within Paystream and has always been very good at explaining what I need to do within my limited company. I have always been PAYE so the last 18 months have bee... See more

Company replied

Rated 5 out of 5 stars

Paystream are the best. I have been dealing with their company accountancy area. The website is super. I have clear view of my taxes. They contact me almost instantly that I ring about a question. The... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Payroll Service
  4. Tax Advisor
  5. Tax Preparation
  6. Tax Preparation Service

About PayStream

Written by the company

We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.

Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…

1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.

2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.

3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.

4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.

5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.

7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.

8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

PayStream

Written by the company

Voted the UK's Best Umbrella Company & Contractor Accountant
PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Peace of mind

As a first time contractor I had no clue about how to set up my PSC and manage its tax affairs. PayStream have taken the work and worry off my hands, and I am very comfortable knowing that they are proactive on my behalf, and that they are only a phone call away.

As the personal tax year end approaches I've been given clear information on my options by the ever friendly Andrew, and he has also helped me start to look at the year ahead and how to put myself in the best possible position. As a time-poor individual who has little experience of this side of business, PayStream have given me exactly what I needed: peace of mind.

March 17, 2026
Unprompted review
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Reply from PayStream

Thank you Paul, we really appreciate the excellent review for our Accountancy Services and it's fantastic to hear that the team has been so friendly and proactive.

- The PayStream Team.

Rated 5 out of 5 stars

Very detailed and professional, welcoming and supportive.

Mohammad, really great at explaining things, with a good sense of patience, good customer skills, and prompt and professional. Great company to work with.

March 11, 2026
Unprompted review
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Reply from PayStream

Thank you Colin, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

Recommended

Thorough and concise - yet informative. Delivered in a professional respectful manner

March 16, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the kind words and are pleased to hear the team has been so thorough and concise.

- The PayStream Team.

Rated 5 out of 5 stars

Very helpful

Very helpful

March 13, 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we are happy to hear the team has been so helpful.

- The PayStream Team.

Rated 5 out of 5 stars

Delightful to deal withm was able to…

Delightful to deal withm was able to resolve my issue/part my stupidity and get my timehseet submitted quickly

March 13, 2026
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Reply from PayStream

Thanks for the kind words Alan, we really appreciate the excellent review.

- The PayStream Team.

Rated 5 out of 5 stars

Good call

Good call!! Great communication.

March 10, 2026
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Reply from PayStream

Thank you for the excellent review, we are so pleased to hear the communication has been so great.

- The PayStream Team.

Rated 5 out of 5 stars

Partner with Paystream

Katie H at Paystream, along with the rest of the team are amazing. Whilst I am not a fan of inside IR35 contracts, Paystream make the process as simple and uncomplicated as possible. They are professional, knowledgeable and friendly, a pleasure to deal with. If you have to work inside IR35 - partner with Paystream!

March 13, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thanks Pam, we are really pleased to hear the team has been so professional and friendly, thank you for recommending us to other inside IR35 contractors.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, especially from the accountant Andrew. He made the experience of signing up and explaining my affairs easy to understand, and was a pleasure to deal with. I highly recommend Paystream to any business owner!

March 12, 2026
Unprompted review
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Reply from PayStream

Thank you Liam, we are so pleased to hear that your experience has been excellent and that you would recommend us to other contractors.

- The PayStream Team.

Rated 5 out of 5 stars

Very helpful

Very helpful every time I have contacted the team

March 9, 2026
PayStream logo

Reply from PayStream

Thank you John, we really appreciate the kind words and are happy to hear the team has been so helpful.

- The PayStream Team.

Rated 5 out of 5 stars

Happy to recommend PayStream

I moved to the UK from the US and got a contract job offer which meant I needed to create my own LTD company. After signing up with PayStream to handle my accounting, while not knowing anything about UK taxes and whatnot, they have made everything so simple. They are always proactively notifying me of everything I need to be on top of and offering one to one meetings should I have any questions. Their web app is well laid out as well, and useful for submitting expenses and whatnot.

March 11, 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we are so pleased to hear you've had a fantastic experience with our Accountancy Services and they made your transition to the UK easy.

- The PayStream Team.

Rated 5 out of 5 stars

Very thorough to work with

Very thorough to work with. Answered all my questions regarding corporation tax and the follow up on the questions I had.

March 9, 2026
PayStream logo

Reply from PayStream

Thank you for the 5 stars, we really appreciate the excellent review. It's excellent to hear the team has been so helpful and will be sure to pass on your kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Great customer service

Mohammad was very helpful and guided me in the right direction. Always excellent customer service.

March 11, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thanks Allan, we are so pleased to hear how excellent your experience has been. Thank you for the kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent experience

Excellent experience discussing my accounts with Mohammad today. As ever, the team are highly professional and attentive

March 11, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thanks for your excellent review, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 1 out of 5 stars

Lack of transparency on charges and…

Lack of transparency on charges and inconstant charges invoice to invoice with inadequate explanation. I queried the different charges months ago and am still waiting an explanation. I checked with two other umbrella company's and explained my 2 contracts in detail and both of them advised me to set up as self employed, they both said they would charge too much for the little work they would do.

March 10, 2026
Unprompted review
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Reply from PayStream

Hi Jacqueline, we are sorry to read your review. We understand that a Team Lead within the Customer Care department has reached out to assist you in resolving your query. If you need any further, please do not hesitate to reach out.

- The PayStream Team.

Rated 5 out of 5 stars

I had a great experience with PayStream…

I had a great experience with PayStream (YourPSC). They handled my Ltd company accounts efficiently and kept me informed throughout the entire process. The team was responsive, professional, and made everything straightforward and stress-free. I would definitely recommend their services to anyone looking for reliable support with their company accounts.

March 10, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the kind review Deepak, we really appreciate the kind words, it's great to hear that the team has been so professional and responsive.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent Service Throughout My Contract

I was with PayStream for over 30 months, and my experience with them has been consistently excellent. They’ve always been very responsive to any queries I raised, and payments were made on time without fail. I also appreciated how they kept me informed throughout every step of the process, which gave me real peace of mind.

The support team is friendly, professional, and genuinely helpful—something that makes a big difference when contracting. Overall, I highly recommend PayStream to anyone looking for a reliable and supportive umbrella company.

March 10, 2026
PayStream logo

Reply from PayStream

Thanks Kashif, it's great to hear how friendly and helpful the team has been and really appreciate your recommendation to other contractors.

- The PayStream Team.

Rated 5 out of 5 stars

Callum Blackburn, very professional.

Callum Blackburn is a credit to your company. His professionalism and attention to detail are exemplary. Others could learn a lot from Callum.

March 2, 2026
Unprompted review
PayStream logo

Reply from PayStream

Thanks for the excellent review Richard, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

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