Pay Trade Flooring Reviews 

85
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Quick and easy to order via website, carpet size we required was a new production so took a bit longer than usual - around 3 weeks. No problem for us as it meant we didn't need to store them for very... See more

Rated 4 out of 5 stars

Great carpet at half the price of the high street carpet shops. The only reason it wasn’t 5 stars what the delivery they used forgot to load my carpet so had to wait an additional week. Mel in the of... See more

Rated 5 out of 5 stars

Couldn’t fault the service received from paytradeflooring. Efficient, competitively priced and great customer service! Will certainly use again and recommend to friends &family.

Rated 5 out of 5 stars

Lovely to get a company that is friendly and helpful on the phone so thank you. We needed an urgent delivery, as us tradesmen always need things in a hurry, and Mel was straight onto it and sent the g... See more

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Company details

  1. Flooring Store

Written by the company

Online Retailer of flooring covering and accessories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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No recent history of asking for reviews

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4.8

All reviews

(85)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two orders, great price and service!

Ordered two separate pieces of carpet, not only was the price great they agreed to store one whilst we finished the work on the house and delivered once we were ready. Would definitely recommend and use them again!

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy to order via website

Quick and easy to order via website, carpet size we required was a new production so took a bit longer than usual - around 3 weeks. No problem for us as it meant we didn't need to store them for very long before fitter came. Melanie was more than helpful keeping us up to date at every step.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

The easy of placing the order was great…

The easy of placing the order was great and when the colour wasn't available, the process of choosing an alternative was extremely easy and helpful. The aftercare support was equally fantastic! I would definitely use them again!!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely bang on ..

Absolutely bang on ... on time, good price, perfect delivery, goods as ordered ... just as it should be and a far cry from many other online carpet retailers.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all around

Excellent customer service throughout the whole process. Prices materially lower than the high street suppliers. Provided guidance on end to end process of supply to installation. Highly recommend

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent service, carpet much cheaper than sale price in a shop and excellent communication regarding delivery. Would recommend the company and will use again.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Good price - good service

Good experience with Pay Trade Flooring. They provided our chosen carpet at the best price I could find. The customer service team were really helpful as unfortunately we had a long delay on the carpet due to the manufacturer being out of stock. The manufacturer then only delivered one of the 2 required carpets to Pay Trade which meant a further weeks delay before we received both carpets as they only delivery to our area once a week.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience & carpets

Very good experience from start to finish. Quality carpets at the best price I found. Responsive customer service via email from Mel. Only slight downside (I’m nitpicking really) was the delivery as the courier only delivered to my area on a weekly or infrequent basis so there was a lack of options when it came to delivery dates, but not a huge issue.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Carpet/underlay order and service

I was unsure about my carpet decision and how it would look. The staff along with support I had from Pay Trade Flooring was fantastic. From beginning to end. The carpet I picked couldn’t have been a better choice and with the reassurance from Jon, and guidance with underlay too. I with without a doubt be using their service again.

September 25, 2023
Unprompted review

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