Pay with Moon Reviews 

274
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were unhappy with their experience overall. Many people experienced extremely frustrating issues with payments and websites, noting that their accounts were suddenly blocked and funds were locked without clear explanations. Customers additionally shared severe delays or complete failures in obtaining refunds, alongside completely unresponsive customer service teams that failed to resolve support tickets. Some reviewers were happy with the platform, noting that previous transactions were fast and reliable and that support agents were helpful during minor issues. A few other consumers also felt that the service worked very well for various online purchases and crypto payments before recent platform changes.

What people talk about most

Payment

People report negative experiences with payment, highlighting that accounts are suddenly restricted and funds... See more

Refund

Customers consistently note negative experiences with refund processes, highlighting locked balances and... See more

Customer service

Users describe negative interactions with customer service, noting that issues often remain unresolved... See more

Service

Clients share ambiguous opinions on service, with high disagreement among reviewers. Many people report... See more

Website

Consumers find website to be problematic as many report frustration over sudden platform outages and delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Our cards were working brilliantly, everything was smooth. Everybody's cards were suddenly revoked and they're not giving refunds, we requested one weeks ago. I would stay far away from this website u... See more

Company replied

Rated 3 out of 5 stars

Hello Support, May I ask when my withdrawal will be processed? It has been pending for some time now. Please let me know the expected processing time, or if there is any additional information... See more

Company replied

Rated 3 out of 5 stars

My cards worked almost flawlessly for a long time, and the transactions were smooth, up until recently. I saw that all my cards were canceled due to their platform going "offline". I did get the refu... See more

Rated 3 out of 5 stars

I had good experience before but since now it says offline for maintenance. Dashboard is empty and can't even use card that has balance. Hope its not scam and get my card back before expiry or get ref... See more


Company details

  1. Alternative Financial Service

Written by the company

Moon's mission is to provide frictionless financial services that free your crypto. Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(274)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They suspend my account and don't send me refund

They suspend my account because when I pay via this card on cl.com they refund me and told me they can't accept this type of card payment. moon suspend my account and don't give me my and my friend money
even if we mail they never ans... scam scam

November 23, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

We recommend you reach out directly to trust@paywithmoon.com to have your case reviewed. No legitimate user of Moon would have their account closed without extensive review, and would be reinstated through a secondary review if a suspension was in error, so we encourage you to request one. Moon was built to allow its users to make legitimate payments. Accounts are only ever suspended or closed for violating our terms of service, such as engaging in behavior indicative of fraudulent or illicit activity. Moon has a zero tolerance policy on this behavior and will take steps against accounts clearly breaching those Terms.

Rated 1 out of 5 stars

Where is all our locked money going

Where is all our locked money going? when you create card service. I lost a total of 10,000$ -15,000$ For you guys. What do you guys do with our money. Support is too poor, Scam, I use youtube if wrong, you should not provide that service.
2 weeks you do not reply to customer messages. Are you really a scammer?

November 3, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

We recommend you reach out directly to trust@paywithmoon.com to have your case reviewed. No legitimate user of Moon would have their account closed without extensive review, and would be reinstated through a secondary review if a suspension was in error, so we encourage you to request one. Moon was built to allow its users to make legitimate payments. Accounts are only ever suspended or closed for violating our terms of service, such as engaging in behavior indicative of fraudulent or illicit activity. Moon has a zero tolerance policy on this behavior and will take steps against accounts clearly breaching those Terms.

Rated 1 out of 5 stars

SCAMMER SITE!!!

SCAMMER SITE!!!
it will suspend your account, hold ur money without explain, kick u out off their discord when u try to get reach to them.
Wooow!! good business!!! I wanna build a site like paywithmoon then hold my user's money!!! what a good idea!!!

November 23, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

We recommend you reach out directly to trust@paywithmoon.com to have your case reviewed. No legitimate user of Moon would have their account closed without extensive review, and would be reinstated through a secondary review if a suspension was in error, so we encourage you to request one. Moon was built to allow its users to make legitimate payments. Accounts are only ever suspended or closed for violating our terms of service, such as engaging in behavior indicative of fraudulent or illicit activity. Moon has a zero tolerance policy on this behavior and will take steps against accounts clearly breaching those Terms.

Rated 1 out of 5 stars

DO NOT use it

DO NOT use it! It is typical a scam! They banned my account and remove me from discord group when I tried to contact them! Do not tell me nonsense words like ‘ It sounds like your account may have been banned for engaging in fraud. Moon has a zero tolerance policy on illegal activity and accounts that are used to commit fraud will be banned or suspended’. You are not law enforcement! You don’t have the right to hold any fund from user! You are the fraud itself ! Refund my money or reply me in group! Let everyone see ur criminal face!

November 23, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Moon was built to allow its users to make legitimate payments. Accounts are only ever terminated for engaging in fraudulent behavior that undermines Moon's reputation, acceptance with merchants, and reliability. Moon has a zero tolerance policy on illicit activity and as noted in our Terms of Service we reserve the right to take steps against accounts whose activity poses a significant threat of harm to Moon and our community.

Rated 5 out of 5 stars

Moonpay is a great new financial tool

Moonpay is a great new financial tool. Scammers are kept at bay by default. Sites that secretly charge you are a thing of the past. The support staff at moonpay are quick to respond and did a great job. I love the service.

October 13, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks for your support, Brett!

Rated 5 out of 5 stars

Amazing Product

Been using the product for almost a full year, and I absolutely love it. You get the best of privacy with one-time use cards for online transactions and immediate cash back when paying with Strike. Seamless experience.

October 14, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Appreciate you, Andy!

Rated 5 out of 5 stars

Best Platform. Not a Scam!

Had an impressive experience on the platform. The BEST option if you want to grab free trials, like Linode, Amazon AWS, Spotify..., with your crypto! They provide you a prepaid Visa card, though it can be used a few US merchants who accept prepaid cards. You can't blame them for a merchant doesn't accept that card, as it's that paticular merchant's preference of not accepting prepaids. I can see there're many complaints saying they don't refund deposits back into the user's crypto wallets; which is NOT. They refunded my total deposit after around 5 days of contacting the support. THEY DO REFUND BACK INTO YOUR WALLET.
You'll probably have a satisfying service there. I even recommended this to my group of crypto traders and most of them are happy with it. So, go ahead and try it out. :)

October 4, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks for your support, Frederick!

Rated 4 out of 5 stars

NOT SCAMM!!!

Not working for some sites but definitely not a scamm,if there is any problem they instantly send your money back!!!

September 23, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks, Jessica!

Rated 1 out of 5 stars

Waste of money

Can’t use the card anywhere. Support is very slow about solving the problems I have with their service. Waste of money and time, wouldn’t recommend to anyone unless you want your money stuck on a card you can’t use anywhere nor get a refund.

September 10, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hey Stephanie, if the card isn't working for you, we can refund you. Please message support@paywithmoon.com, and in the subject write: 'Khurram Refund'

Rated 4 out of 5 stars

Deposited 17$ 1 day ago and I have yet…

Deposited 17$ 1 day ago and I have yet to receive anything. Stay away. Contacted them with no response.

Edit: issue Fixed, Thank you!

June 24, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hey Cxex, if you already messaged support@paywithmoon.com, you can message khurram@paywithmoon.com and he'll look into your request.

Rated 1 out of 5 stars

I depositted bitcoin into a card and…

I depositted bitcoin into a card and closed out of the card by accident and they just never creditted me for it. Emailed them and everything, no response

June 24, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hey Lo, you can message khurram@paywithmoon.com from to look into your request

Rated 2 out of 5 stars

Paywithmoon - shop online in a limited group of stores.

It's just a scam or very close. Their claim "Shop online with cryptocurrency" even if it's working somewhere is missing a something very very important. It should be - "shop online in a limited group of stores".

I didn't find a single seller accepting their card. Mostly they was 100% U.S. residents.
Sometimes it's like that
Payments must be processed in the US.
However, mostly just we can't process your card message from the seller.

P.S. Their refunds aren't refunds as well, you're getting their credits instead of something useful. As you can see - at least they are consistent.

↓ A lie - I sent few mails to their support 2 weeks ago about refund, had been ignored.

May 29, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Hi Alwind. It sounds like you’re trying to shop at non-US merchants. AWS EMEA is European. We make it very clear Moon cards only work at US merchants. All users check a box “I understand this card can only be used at US merchants” before purchasing a card.

Your point about refunds is incorrect. If you’d like to withdraw your refund in crypto you can contact support and they’ll be happy to help.

Rated 5 out of 5 stars

been using pay with moon now for…

been using pay with moon now for months. no problems ever, living on bitcoin. I really enjoy the apple pay feature, its what really makes this possible!

May 23, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

Thanks for your support, M V!

Rated 1 out of 5 stars

You are liars

Their site says "There are no fees for making purchases through Moon." but they take fees for free trials. You will loose your money with this service.

Reply from Pay with Moon
"The $.99 fee is only for Nitro trials, as a subset of users were abusing the merchant for this purpose, generally in violation of the merchant's terms."

Why don't you just ban me for using my card in the internet? Worst service

May 14, 2022
Unprompted review
Pay with Moon logo

Reply from Pay with Moon

There are no fees when purchasing a card. As noted on your other review, there is also no universal trial fee. If you find Moon's terms disagreeable to your use-case, please reach out to support@paywithmoon.com and request your account be closed, happy to accommodate.

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