Pazzox.nl Reviews 

8,908
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I've been ordering regularly from Pazzox for years and I've never had a bad experience. With my last order, I received two complimentary products I didn't expect, so I want to say thank you. I appreci... See more

Rated 1 out of 5 stars

I selected a Post NL point neabry my home, however it was delivered a different location, I had to wait extra 3 days to get the parcel, because delivered place was closed during weekend and 2nd da... See more

Company replied

Rated 5 out of 5 stars

I recently placed an order which somehow got lost in transit. I contacted pazzox.nl about it and they offered to refund me or have the same item re-sent. I opted for the latter. I received my order... See more

Rated 5 out of 5 stars

Very helpful managers! I've placed an order in the evening. Next morning it was already delivered to my home! Super quick, super nice! I will definately continuing placing orders with Pazzox! Thank yo... See more

Company details

  1. Online Pharmacy
  2. Beauty Supply Store
  3. Cosmetics Store
  4. Fitness and Nutrition Service
  5. Pharmacy
  6. Skin Care Clinic

About Pazzox.nl

Written by the company

Online Apotheek Zonder Zorgen

Waarom kiezen voor Pazzox?
  • Professioneel advies van apothekers, net zoals bij de apotheker in je buurt, zonder dat je jouw huis moet verlaten
  • Persoonlijke service via mail, live chat en telefonisch. Je kunt bij ons terecht met al je vragen over je gezondheid en informatie over producten. We geven je met plezier al onze tips en tricks. Ook als je hulp nodig hebt om te bestellen, helpen we je graag een handje.
  • Correcte prijzen
  • Uitgebreid assortiment aan voorschriftvrije geneesmiddelen, homeopathie, verzorgingsproducten, vitamines, dieetvoeding, medische hulpmiddelen …
  • Discrete levering
  • Interessante dagdeals
  • Kies uit meer dan 20 000 producten van verschillende topmerken zoals Eucerin, Metagenics, Vichy, La Roche-posay, Nestlé …

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(8,908)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I did'nt received the order at all and…

I did'nt received the order at all and tried to contact them but nobody reply!!

November 26, 2022
Unprompted review
Pazzox.nl logo

Reply from Pazzox.nl

Good afternoon,

Customer service is indeed not available during the weekend, we apologize for the inconvenience.

Because no one was home at the moment of delivery, the courier delivered your package to a collection point.
I see that you have been able to collect your package in the meantime.


Best regards,

Jolien

Rated 1 out of 5 stars
Pazzox.nl logo

Reply from Pazzox.nl

Hello,

However, we regret to inform you that we are not legally allowed to take back baby food.
This is with reason to be able to guarantee the quality of the food.
You can also find this in the general terms and conditions: https://www.pazzox.nl/nl/klantenservice/retour/

Kind regards,

Jessica

Rated 3 out of 5 stars

Poor communication

After the order was placed and paid there was no further update from the webshop (shipment confirmation, tracking number, etc). Only after placing a low-score review I got to hear that the package is at the pick-up point (as the reaction below states) and could finally receive my order. The products I purchased were neatly packed but communication should definitely be improved...

November 3, 2022
Pazzox.nl logo

Reply from Pazzox.nl

Best,

According to the tracking code, your package was delivered to the pick-up point you selected.

Kind regards,

Jolien

Rated 1 out of 5 stars

I'm usually satisfied but not this time

I buy often from pazzox and I'm usually satisfied but this time they sent a travel kit from naif in a terrible state. I bought it as a gift and now cannot offer it.

October 14, 2022
Pazzox.nl logo

Reply from Pazzox.nl

Hello,

We are sorry to hear that the product packaging was damaged in transit. We apologize for the inconvenience.
You can always report this to us at info@pazzox.nl. This way we can contact the sender so that this can hopefully be avoided in the future.

Kind regards,

Jessica

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