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Company details

  1. Computer Software Store

Written by the company

PC-MASTER is your go-to online store for authentic and reliable software and hardware solutions, backed by our commitment to 24/7 customer support. With a wide range of products from leading manufacturers, we ensure that your purchases meet the highest standards of quality and performance. Our extensive software collection caters to diverse needs, while our hardware offerings include cutting-edge components and peripherals.


Contact info

4.2

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Price and delivery were great

Price and delivery were great. I had a problem registering the program and a tech rep registered it for me while on the phone. There was no immediate response when I called tech, just music. Kind of weird system of service.

July 11, 2023
Rated 1 out of 5 stars

No refund on non activated key code.

I found my key code from the original purchase of the computer. I didn’t activate the one I bought from you. I tried to get the refund you plaster all over your product. Was denied a full refund. “Tom” requested my order number and has not gotten back to me. I will not go quietly into the night if you don’t refund my money. Companies customer service should do better. It’s not the money for me. It’s the freaking principle. Some people can’t afford 30$. I’m not surprised. You could do much better than 80% refund. Never saw that mentioned in you ad.

July 10, 2023
Rated 5 out of 5 stars

MS Office 2021 Professional

Ordering process for MS Office 2021 was quick and easy. There was a slight glitch when I didn't receive the activation key for my product. So I used PC Master online chat and the person that helped me was amazing! In no time at all they got me the key and then stayed online with me to ensure the SW downloaded and activated properly. Needless to say, I'll be ordering future SW from PC Master!

July 5, 2023
Rated 5 out of 5 stars

Windows 10 purchase

I purchased Windows 10 download from Pc Master at a fantastic price. When trying to install, I received an error code. I called Pc Master and received friendly assistance downloading a tool to fix the problem and then it was smooth sailing. Thank you Pc Master.

June 16, 2023
Rated 1 out of 5 stars

Don’t even deserve a star

Don’t even deserve a star. Product doesn’t work.

June 10, 2023
Pc Master logo

Reply from Pc Master

Dear Donna,

Thank you for sharing your opinion with us. Everything works as it should. Based on the email that you have sent us we understand that you have placed an order through your phone but you can use your computer in order to download the software on it. Or use another device download it upload installation media and move it to your laptop or burn it on a disc there multiple options on how you can do it. Please contact us through chat phone or email once again. We never heard back from you.

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