pcandmacrepairs.co.uk Reviews 193

Fantastic experience.Sorted my printer issue out in 5 minutes!!

Jon setup my new macbook Air from scrtach as I am not particularly computer literate.We had a nice chat about life in general and a laugh. I will continue to use Jon in future.

Great provider of IT support.He fixed my mac very quickly after it hacked by scammers.

Whole experience was very professional from original enquiry to completion of the work on my laptop. Very friendly, confident service. Would definitely go back to Jon again should I have the need

Great experience.Very highly recommended.

Very fast response and completely resolved my Mac malfunction. Many thanks

Not often you can get things repaired quickly and efficiently. John came out on a Saturday afternoon( 2 hours after I called) and sorted my laptop out.
Great communication and professional knowledge. Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Truly superb service from this company.Jon is an excellent engineer who really knows his onions!

I’ve used PC and Mac Repairs multiple times for both my home and office computers. Their mobile service is convenient, and the technicians are knowledgeable and friendly. It’s reassuring to have such experienced support available when problems arise.

I cannot recommend Jon highly enough.He really knows his stuff.He fixed my MacBook screen very quickly and efficiently.

Jon came out the other day and did an absolutely superb job at getting my slow computer up to speed.He really does know his stuff!
I can highly recommend him.

I do not recommend this service.

Jon came to my house, looked at the computer, and then took the desktop away. He told me the issue was that the computer would only accept Windows 10 and asked if he could erase the main drive to install it — I agreed. He later emailed me saying my computer was ready.

Because I was going on annual leave, I drove 30 miles to collect it. When I asked if the computer was sorted and if I owed anything more, he said no and told me the upgrade wasn’t worth it. But when I got home, I discovered nothing had been done to the computer at all.

When I called him, he said it was a “miscommunication” and agreed to come back to install and fix it properly, but he never replied to my confirmation email and didn’t follow through.

Very unprofessional experience, a complete waste of time and money.

Really very good indeed.Great guy and great knowledge

Marvellous service from this company.I would highly recommend them for any PC or Mac issue.

I found this company to be excellent in their services.Very good indeed.

Fantastic service.He sorted out really bad malware on my Dell computer in no time at all.Really nice guy.

I was recommended Jon by a friend as I needed support to transfer the data from one old laptop to another. Contacted one day and appointment the following day. As anything to do with technology is more than challenging I really appreciated his help and all done within an hour. Thank you.

Faultless service from an amazing engineer.Jon fixed 3 of my Macs in very short order.
I really cannot praise him highly enough.He told me he had over 26 years experience of fixing computers, and it really showed.
It's fantastic that he comes out to you.He even came to me on a Sunday!!
We had a good chat about life in general whilst he was Muti-tasking.We really set the world to rights!
Once again, a fabulous service from a super guy.

I called pcandmacrepairs.co.uk located(?) in Bishops Stortford [no street address!] because the screen on my Macbook Pro [bought new in 2021] suddenly went blank. “Jon” [the name he gave me: He appears to have various aliases, including Jonathan Dickson, David McNeil, and Jon Draper], was confident that he knew the problem and that I would need a new screen which he could supply and fit for £565 including the £99 callout fee. He dismounted the old screen and installed the new one which seemed to work, and asked for payment of £650 as he said he had, without asking me, installed some security software for £85 which would normally cost “hundreds”. Two days later the screen went again and on phoning him he said it must be the motherboard and he would have to get back to me. When I had heard nothing after two weeks I took the machine, which was bought new in 2021 and had never previously been accessed, to an Apple accredited technician who took one look at the motherboard and said “It’s a car crash!” I have a picture of the damage which Apple have listed as follows :-

A. Total of 9 important screws missing inside which are needed in fitting correctly a display screen to this model.
4 x 3mm antenna bar screws [which are very important and hold back the 2 display ribbons from moving and rupturing],
3 Pentelobe screws that should hold down Antenna bar,
2 further screws and Antenna board bracket which is missing completely.
B. 1x 1.5mm Pentalobe screw is in place but straining the bracket hole to a loop caused by the Antenna bar not seated correctly.

This list was reported to “Jon” over the phone at which point he claimed he was busy and would call back later. Needless to say, as others have experienced, he failed to do so and is now uncontactable from my phone. This morning I called him on a different phone, but as soon as I said my name he hung up which, according to other reviews, is standard practice. The only geographical address I have found for his company is on the Trustpilot website and is 29 Harley Street, London W1 This address was the subject of a long article by Oliver Bullough in The Gardian on 19 April 2016 claiming that it was the centre of “multiple cases of international fraud”, being the registered address of 2159 companies.
In the light of my own experience those of the rest of the “One Star” group are completely believable, whereas with the gushing “Five Star” reviews I cannot believe that they are all genuine, or indeed perhaps any of them!

I suggest Trustpilot should investigate this gentleman more closely. He does them no credit.
His reply below admits that his diagnosis was hasty and incorrect and that he should never have replaced my screen with another one to be similarly destroyed by a “an electrical surge”