My solicitor refused to take my witness statement
My solicitor refused to take my full witness statement and factual timeline. Instead of properly understanding my case, they took the “short route” and relied on the defendant’s version of events. My case was framed around the opposing party’s arguments rather than my evidence.
When I raised that this was not my narrative and that my witness statement and timeline had never been taken, the firm blamed me rather than correcting their approach. This triggered a chain of damage in subsequent proceedings because the wrongly framed case was left uncorrected and later relied upon against me.
Instead of fixing their errors, the firm simply dropped my case and stated that they had “lost confidence”, without explaining what legal framework applied or which laws they said governed my situation. Fees were not refunded, and the incorrect framing of my case was not corrected, leaving their mistakes to operate against me in ongoing disputes.
I was also refused access to what was submitted on my behalf to the Legal Ombudsman and to an external reviewer, and I was not told what evidence was relied upon to reach conclusions about my complaint. This prevented me from defending myself and correcting an inaccurate narrative presented in my name.
In my experience, this firm caused harm rather than providing help, despite charging substantial fees.