President's Choice Financial Reviews 610

If I could give this bank less than one star I would!!!! Absolutely the WORST customer service! I still have not received my money back from a fraud that had happened more than 6 months ago!!!! They constantly NSF when the amount is in there, they have costed me more money than I probably got in points!!! STAY AWAY

Do not deal with P.C financial my phone got stolen and my banking password was on my Google and my estranged twin sister took my phone an transfered 780 dollars out of my account there was even a police report done they wouldn't return my money and shut my account down after sending me a new card I get my new card cause I waited over a week to get into my account to get my money when the card arrived I called in they said they closed my account down and coukd not even let me transfer my funds to another account leaving me and my kids with no money then the following 3 days later another amount a big amount went into my account to pay my rent and bills and they would not allow me to have it either they told me it woukd take 20 days to get a cheque from them now me and my kids have no money and are not going to be able to even pay our rent :( and I did not do anything g to them I had 780 dollars stolen from me then they wouldn't allow me to my other 1900 dollars I need so bad :( here I sit with nothing no food no nothing for me and my kids they won't even take the police report to show it was not me who did this to my account and that person was charged with what they did so the bank should not have held me liable or closed my account like they did I have never frauded or did anything wrong to them yet they now make me suffer for someone else's doing how can you as a bank do that to a single mother and her kids I did nothing g wrong besides got stolen from them u keep my money for a month and here I sit with nothing you are a horrible bank and I'm now getting g a lawyer for this cause your making us suffer !!! Do not bank with this bank there inconsiderate to what has happened even when the police cam prove it was not me that did it I was stolen from frauded money out of my account and you punish me and my children and are about to make us loose our home!!! Screw you guys your wrong for what you have done i hope someone does this to one of your members or one of you someday to know just how it feels to suffer like your making me!!! And I praised your bank before was i ever wrong on your customer service and fraud team !!

Horrific customer service I was put on hold for 45 minutes waiting to speak to an agent….
When I finally got through I didn’t understand her she spoke fast with a heavy accent.
She didn’t help me at all, kept putting me on hold and repeating her self. I asked to speak to a supervisor she put me on hold again for the 10th time…was on hold for a long time I hung up. I’m canceling my card because of this awful experience.

Hiring professional and enough Customer Service Representative is very important for a company but PC Financial Master Card lacks of them. On top of that, there are Customer Service Representative that can hardly speak the language.

Totally ridiculous, do not use this bank. Had money transferred by e-transfer.

Arbitrarily put a hold on my account. I can’t get an opportunity to speak to anyone in the department to lift my hold. They were supposed to call writhing 24-48 hours. It’s been five days now.

Crickets

Terrible Customer service. On hold to ore than 45 mins every time and the CSR has no idea how to resolve anything Dont waste your time

DONT USE THIS COMPANY. I opened an account and transferred some money in. I called 11 days after the transfer and asked why the funds were on hold. They told me it would be another week before the hold was lifted. I tried to log on the next day and they locked my account for no reason. I had to call them twice in this process, both times the wait was 90 minutes

Wanted to leave a review as after reading many on here I was worried, but my experience was excellent. For context I have held a PC Mastercard credit card for just over a year, used it in Canada, the USA, UK, France and Iceland and never had any issues. Recently somehow my card details were obtained online fraudulently and my credit card was used to make a fraudulent purchase. I called PC when I noticed this on my account, and they could not have been more helpful. I called the helpline on a Sunday morning and got to speak to an agent almost immediately, they cancelled my card, and issued me a full refund for where it had been used fraudulently. They also talked me through my recent transactions with me to help identify potential sources of this fraud. I was then issued a new credit card. Fantastic service and I would highly recommend.

so i went to a PC financial Atm machine, i inserted my card and got declined for a wrong pin. also declined for the second time so i said ill just check online when i get home, so i went online and notice i have minus $40, i did not recieve any money from the machine, now they are saying that out of those 2 trys , one was declined and thge second they said it was approved. i cant believe they took my last $40 dollars. DO NOT TRUST YOUR MONEY WITH THESE PEOPLE!!! I HOPE KARMA HITS ALL OF YOU HARD!!

Very easy to use app, with great features. There's no fee for the services, and the interest for their savings account is one of the best!

Its bad...not much else to say except that. They took my money from my other bank and claimed they didnt and now say they dont have it. Apparently they operate on the mastercard network and do not have their own systems. Getting a supervisor is next to impossible. This is a big problem. Now the onus is on me to try and fix it. Best advise for you.....RUN! DONT OPEN AN ACCOUNT WITH PCF.

Applied for the card, was not approved right away, was told they would review application. Received an email saying I was approved and card was sent to me. Upon opening up mail to activate new card , was having issues with online activation so I called and was told they closed the account after approving me through the review process. So basically checked my credit report,issued the card then closed the account with NO explanation at all, was then hung up on after trying to contact customer support . STAY FAR AWAY FROM THIS COMPANY UNLESS YOU LIKE YOUR CREDIT PULLED FOR NO REASON.

I want to close all my accounts based on, not getting promised PC points, when opening account.
Then hit with inactivity fee of $20.00. Called to close account, could not because of a security flag put there by PC. Feels just like a SCAM......

Impossible to connect to customer service

Worst bank in the history of Canadian banking.
There's absolutely nothing that the PC money account can do that can be done at any other bank.
I opened this account through an in person promotion at Loblaws last Thanksgiving. They promised me 200,000 points for just opening the account and making three different and separate bill payments within two months.
There was two different promotions and one including a payroll deposit, however, I said I wouldn't go for that so she said this promotion does not require a payroll deposit.
I had a jump through hoops to get money into the account and then make bill payments to qualify for the 200,000 bonus points.
I called every month and they clarified that it should be added to my account within a few weeks
It was never added, and now they're saying that the promotion required a payroll deposit.
As I stated, I never would've never opened it in that case. I said that from the beginning in the store and every time I called into customer service.
Stay away from this type of banking. Transferring money to and from this account takes way way way too long. It's an absolute nightmare.

You may be approached by someone in a store offering 75,000 welcome bonus points to sign up for a PC financial card. It's a scam as you won't get those points automatically. It remains to be seen whether a vigorous complaint will result in PC Financial honouring their agreement to provide me with these points. They have already hung up on me once, as I'm sure they would prefer not to deal with customers who try to hold them to account.

They can't find my bank account to close it but it's right there. They say I don't have an account ending in that number but I give them the account number and the card number and they still can't find it. It's right there.
I've been trying to close that account for a year.

I had a credit card with a $2,000 limit and I've always paid my bills at the end of the month entirely. Have a good credit score and my other credit cards are over $11,000.

They just cut my credit card limit down to 1,000 which is completely useless. It'll impact my credit score because I've suddenly lost $1,000 worth of credit... So my overall usage goes up.

And then they tell me this canned response when I contact them about the factors that led to this.

I had the credit card for a long time at the $2,000 limit. This makes no sense. They're ridiculous and they can't seem to do anything about anything ever.

LABEL YOUR ONLINE WEBSITE (C.H.I.L.D.R.E.N.'S BANK OR BANK FOR CHILDREN)
because those deposit limits, are a JOKE.
thank you for wasting my time with registration needlessly, and NOT advising you DO NOT cater to Grown-ups

Interac e-Transfer® Send Money
Transaction limit$3,000.00
7 day limit$10,000.00
30 day limit$30,000.00

Bank-to-Bank Transfer (External bank to PC Money Account™)
Transaction limit$2,500.00
Daily limit$2,500.00
30 day limit$5,000.00

P c financial is an absolutely terrible institution. They canceled my card for no reason and won't provide me a reason.
And say, it is bank policy that they can close the account whenever they would like. I usually pay my credit card in advanced and 10 to $14000 in advance, and this still seemed to cancel my credit card and can't provide a reason. Terrible terrible customer service employees don't know how to talk to customers or resolve problems.

Absolutely no customer service. If you do get an agent they comprehend nothing. Only regurgitating scripts. They will change your balance to zero even though the transactions show as having balance. Run. Keep it money in your cookie jar.