Patient Connect Reviews 4

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Call Center

Written by the company

"⭐ Immediate EHR and EMR patient scheduling support ⭐ 90% patient queries resolved upon the 1st call ⭐ 30 years of doctor appointment booking experience ⭐ 4 million patient calls handled annually ⭐ 99.999% SLA uptime for physician phone answering services ⭐ 30% decrease in hold times in medical answering Silence all phones with a US-based patient appointment scheduling service. ✔️ 100% HIPAA-compliant medical appointment scheduling ✔️ Bilingual, medically trained healthcare remote receptionists ✔️ Scheduling patient appointments in Epic and other EMRs and EHRs ✔️ Professional healthcare call answering aligned with your scripts ✔️ Express onboarding and seamless integration of medical answering ✔️ Secure medical insurance verification"


Contact info

  • 1541 Alta Drive, 18052, Whitehall, United States

  • pcmcc.com

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care

Jo was amazing she helped me to set up My Chart. I had been having problems for a while with trying to connect to the system. Jo made sure today that she did not just bark a lot of instructions at be and let me go. Jo was very attentive to my needs she stayed on the line until she made sure that what I had called in for was completed. Jo did her job with a smile that I could hear over the telephone. Such a welcoming relief. God bless you Jo . I truly appreciate you. Thanks.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Patient Connect - Exceptional Partner to Medical Practices

Patient Connect has been an exceptional partner to our practice. The schedulers feel like an extension of our staff and have done a great job ensuring our patients feel well cared for. They are efficient and have freed up our front desk staff to focus on in-office patients rather than answering phones. I highly recommend Patient Connect - our practice has truly benefited from this partnership.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Patient connect has made a great…

Patient connect has made a great difference in our center. The professionalism, empathy, and warmth with which they work reflect hard work, but they work with love. Thank you for your great service to our company.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had the chance to work I’ve had the chance to work with the team at Patient Connect, and it’s been a really great experience!with the…

I’ve had the chance to work with the team at Patient Connect, and it’s been a really great experience. They’re professional, responsive, and truly understand the needs of medical practices. The support for patient scheduling, especially with EHRs like Epic, has made things much smoother for us.

Their team is friendly, well-trained, and always handles calls with care and professionalism. I also really appreciate how easy it was to get started with them—the onboarding was quick and seamless.

If you’re looking for a reliable, US-based scheduling and answering service that just gets it right, I’d definitely recommend Patient Connect.

January 15, 2025
Unprompted review
Patient Connect logo

Reply from Patient Connect

Thanks Hamid.. Appreciate the kind words :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look