I find this software to be extremely easy to use. Issues that were trouble some became very fixable once PC Protect was installed. I have no doubt that my home computer is well protected. I feel good... See more
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See what reviewers are saying
We learn from our mistakes, obstacles and take them as a lesson learned. Protection is better than treatment. PC vulnerability can cause a lot of damage and regret in both economy and real lif... See more
Having being bombarded by a certain other security company. I tried to log on and find out more about what they were saying but was unable. I checked my PC protect account and at first could not acti... See more
There seems to be a constant conflict with Microsoft Window 11 where after an update from Microsoft PC Protect is blocked/ doesn't work. This then requires uninstall/ install which is a pain. Apart fr... See more
Company details
About PC Protect
Written by the company
We provide real-time protection against threats, meaning you are always protected wherever you are in the world. Our definition updates are continuously being updated ensuring you have the latest in threat detection technology. Adware, Malware or Virus files will not pose a threat to the security on your device.
PC Protect also offers a broad range of optimization tools. We give our users the ability to speed up their devices, meaning they are running at optimum efficiency. Safety, Security and Speed what more could you want from an application?!
About Us
Written by the company
- Protect your home, Protect your family, Protect your friends.
- PC Protect is a total security package for all platforms. It combines all-in-one protection against malicious threats along with easy to use optimization tools.
- Features
- PC Protect contains a powerful engine that helps safeguard your device from potential threats, with Real-Time Protection meaning you're always protected. PC Protect also hosts a number of features including a Disc Cleaner, System Boost and Safe Browsing.
Contact info
United States
- pcprotect.com
4.4
Excellent
2K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Program is easy to use
Program is easy to use and very accessible for someone who knows next to nothing about PCs (like me)
November 22, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Warning
Warning ! Signed up for PCprotect few years ago when I was in hospital. Silly me, I thought I was just buying one year of protection but when they debited more payments a year later, I contacted them to cancel. Verbally and I emailed to say cancel all future payments & they confirmed back in writing they would cancel.( And they don't make it easy to contact them) But fast forward another year, and they took out more money. They refunded one of those payments but kept the other payment refusing to refund it all. I've lost hundreds of dollars. I had problems for multiple years trying to get them to honour the cancellation. Ended up having to take a complaint to Fair Trading. Once your in, they make it near impossible to get out. I'm dreading next January, stressed they will still take out their payment. Be careful here.
February 17, 2024
Unprompted review
Reply from PC Protect
Hello Desleigh,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.pcprotect.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
PCProtect Customer Care Team
Happy with the PC protect but…
Happy with the PC protect but disappointed that it does not have ios app for my iPhone although it promotes that it does.
August 10, 2024
Today I received a PayPal payment taken…
Today I received a PayPal payment taken for both £19 and also £119 I have removed their App from my equipment and was offered an 80% discount if I re-send my payment details!I do not use so cancelled the PayPal payment.They refuse to discuss refunding and am going round in circles to get a solution.I have no option but to contact my bank who will question why two payments?Nice if PcProtect reply.
October 1, 2024
Unprompted review
Reply from PC Protect
Hello Paul,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.pcprotect.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
PCProtect Customer Care Team
was so easy to navigate and i like it…
was so easy to navigate and i like it was so quick .
September 30, 2024
It was quite fast cleaning, Impressed.
September 24, 2024
System was good and fast.
September 15, 2024
Unable to cancel - be very careful!
Emailed to cancel my cover at renewal (has anyone noticed their website sends you around in endless loops when you want to cancel? Hmmmmm).
Money still taken.
Have seen alot of reviews of people in the same boat. People have had to CLOSE THEIR BANK ACCOUNTS in order to get away from their fraudulent process of renewal.
Be very careful with this company!
September 5, 2024
Unprompted review
Reply from PC Protect
Update 2024.09.06
Hello Jamie,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any issues you are facing.
Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.
Kind regards,
PCProtect Customer Care Team
__________________________________________________________________
Hello Jamie,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.pcprotect.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
PCProtect Customer Care Team
I used this software for a year
I used this software for a year. then I didn't want to continue. I requested to cancel it and asked for a refund. I never got a response. They charged me AUD 175 for nothing. I never got my refund.
July 30, 2024
Unprompted review
Reply from PC Protect
Update 2024.08.28
Hi Hirudev,
Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.
Your account has been fully cancelled and refunded and no further payments will be taken.
Refunds take up to 48 hours to appear in your account but may take up to 7 days depending on your account so please do not worry if it takes slightly longer.
To ensure you receive our message, please check both your spam folder and your inbox. Sometimes, email providers may filter our emails into the spam folder. If you don't see our email in your inbox, it's a good idea to review your spam folder and mark our email as 'Not Spam' to ensure future communication reaches your main inbox.
Kind regards,
PCProtect Customer Care Team
_______________________________________________________________
Hi Hirudev,
Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.
We advise all customers that if they wish to cancel their account, please do not simply uninstall your software, you need to contact us in order to cancel the account.
To ensure a smooth cancellation process, we offer two convenient options for you to choose from. You can either cancel your subscription or request a cancellation by following the steps outlined in our Help Center. Alternatively, if you prefer direct assistance, you can reach out to our dedicated customer support team by completing the form and copying your review. They will be more than happy to assist you personally - https://help.pcprotect.com/en/trustpilot
Kind regards,
PCProtect Customer Care Team
Suits me just fine.
August 4, 2024
seem to be a good product
installing was easy, cleaned my computer with ease and a timely manor.
August 2, 2024
American companies
I wanted to change to an American company to protect my pc and laptop. After canceling another service I found they had installed task to block my ability to uninstall their software. Get American made protection
January 15, 2024
Do not purchase, they are uncontactable
Update: I contacted them again as per below response and still nothing 2 days later.
I will be raising a complaint with the ombudsman.
This is the worst company. I’ve sent 4 forms of contact, calls, emails and 2 online forms and nobody has contacted me. They say they give you 30 days for refund due to auto renewal but won’t respond. They offer 8 devices but when I try to add my
Phone it won’t let me.
July 26, 2024
Unprompted review
Reply from PC Protect
Hello Kerri,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.pcprotect.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
PCProtect Customer Care Team
It keeps our computers safe
August 1, 2023
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