Hefin installed our new pc and transferred all the information and apps we wanted. Our technology skills and knowledge are very limited. The very old programs we used, were replaced by much faster , s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hefin (Harries) from PC Resq performed a miracle for us, transforming a chaotic computer full of multi-files into a wonderfully organised work tool. He did the same for our lap top. We are delighted... See more
Company replied
Great fast response with next day visit and problem diagnosed immediately as a faulty hard drive which was replaced at the time. Friendly ,first-class attention with straightforward, non-tech jargon e... See more
Company replied
My computer was crashed by a piece of software I was trying to enable and needed a complete factory reset - losing my apps and some of my data. I am very busy and like many others need the computer fo... See more
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Company details
- Computer Service
- Business and IT Consulting Agency
- Computer Consultant
- Computer Repair Service
- Computer Support and Service Company
- Data Recovery Service
Written by the company
Delivering high-quality, No-Nonsense PC & Mac Support for the Home & Business. Based in Cobham, Twickenham & Guildford. Great customer service, and communicating in jargon-free English, is very much our focus. No techy speak. Just plain English. Support PC’s & Mac. Home and Business support. Quick response. No call out fee. Offer a free and a no obligation chat. Local to you. No need to unplug anything. We come out to your home or place of business. Same day service available. Telephone assistance & Remote support. No contract tie-ins. Just call us as and when you need help.
Contact info
The Long Barn, Down Farm, Cobham Park Road, KT11 3NE, Cobham, United Kingdom
- 01932 977 020
- hello@pcresq.co.uk
- pcresq.co.uk
4.9
Excellent
228 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited my home
Visited my home , and resolved a PC problem - PC would not start up - Just keep on showing the background picture . Eventually had to fit a new Mother board . Then all was OK .
Plus added a few new features , which have proved to be very useful .
September 5, 2023
Unprompted review
Reply from PC ResQ Limited
That's good to hear Jim. Many thanks. 👍 Hefin
Reply from PC ResQ Limited
Many thanks. 👍
Highly recommended!
Hefyn has been helping me and my wife with our home PC for some years. Important because I work from home. Really nice guy; practical; understand what we need. No b****. Even if he is busy, he always responds. Recommend 100%. And he`s Welsh!
August 17, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Richard. Really appreciate your feedback. 👍😁 Hefin
Hefin is knowledgeable and helpful
Hefin is always helpful, kind, reliable and most important of all, knows what he is doing. Very good with older computer users.
August 17, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Susan. 😁 Hefin
It has to be 5 stars overall because…
It has to be 5 stars overall because everything from initial call to booking appointment to restoring a functioning desktop and follow-up of issues was courteous and professional.
It was an expensive experience, but my own fault for not having recognised the signs of a failing hard disk sooner.
I have no reservations in recommending Hefin and PC ResQ to resolve your computer issues.
August 8, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you for your valuable feedback Kim. 😁👍 Hefin
I have used Hefin's IT services on a…
I have used Hefin's IT services on a couple of occasions most recently through remote access (he was in Poland at the time) when Outlook was causing major problems which he resolved. He is helpful, knowledgeable and courteous.
Richard
August 1, 2023
Unprompted review
Reply from PC ResQ Limited
That's great Richard. Thank you. 👍 Hefin
This guy is truly tremendous
This guy is truly tremendous. Very informative with his weekly advice.
I quite often think in Computer terms that of my favourite, now sadly passed away, of Tina Turner with the song, "Simply the Best, Better than all the Rest, Better than anyone". Thank You, Hefin.
August 7, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you so much. I've never been compared to Tina Turner before! 😁 Very grateful for your generous compliments! 👍 Hefin
Fast effective and friendly service
Fast effective and friendly service. Hefin made sure I was fully briefed after the rebuild.
July 12, 2023
Unprompted review
Reply from PC ResQ Limited
Good to hear Sarah. Thank you. 👍 Hefin
A great service provided by Heffin
A great service provided by Heffin - would highly recommend him to anyone looking for some help with any computer issues.
July 20, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you. Much appreciated. 👍😁
Excellent customer service and…
Excellent customer service and knowledge by Hefin……Very professional and explains techy things in non geek language to me !!
This is the second time I have used PC ResQ and will be a loyal customer in the future ….
July 18, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Kim. Much appreciated. Hefin 😁👍
Hevin at PC Res was extremely helpful…
Hevin at PC Res was extremely helpful and patient which solving my pc problems. I highly recommend Hevin to solve your pc problems too with calm and patience. Very Highly recommend.
July 3, 2023
Unprompted review
Reply from PC ResQ Limited
That's good to hear Hazel. Many thanks. 😁
I can only echo what others have said
I can only echo what others have said; Mr Harries was very professional and patient, explaining clearly what he was doing and why. He also answered a follow-up call quickly when I had a problem and told me how to solve it. The lady who answered the phone in the office was also very polite and professional.
June 30, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Irene. Much appreciated. 👍
Good old fashioned Service…
Genuine desire to keep the customer happy coupled with work ethic.
June 13, 2023
Unprompted review
Reply from PC ResQ Limited
That's good to hear Martin. Much appreciated. 👍 Hefin
Excellent ..thanks
Excellent ... rapid solutions to problems I knew we were having but not why or how to solve; much appreciate the friendly support and helpful advice and would thoroughly recommend this service.
David
May 30, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you David. 👍👍 Hefin
Excellent all round
Speed within which home visit arranged and made. Same afternoon. Complicated range of issues addressed and sorted within the same visit. Hefin a good man to deal with. Assiduous and explained in a way I could understand!
May 24, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you for the review Brian. Much appreciated. 👍😁 Hefin
Highly recommended!...
I have had no training in IT as I have never had to use it as I always had a secretary. However, I recently started a new job where I had to do all my own administration online and I was really struggling. A friend introduced me to Hefin at PC ResQ Ltd and my working life has been transformed! Hefin visited me at home and gave me some very useful lessons as well as setting up numerous shortcuts for all the forms requiring regular completion. I cannot recommend this service highly enough.
April 21, 2023
Unprompted review
Reply from PC ResQ Limited
That's great to hear Margaret. 🤞 Hefin
PC ResQ Review
Heflin was very clear & helpful & persisted with a problem installation
May 5, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Stephen. 👍 Hefin
Saved from a right pickle
Trustworthy
Competent
Prompt
Worth the cost in the circumstances
I found myself in a difficult situation. Almost the victim of a financial scam and apparently with some malware on my desktop. At the same time I was scheduled to be having a brain scan, so I was somewhat agitated.
I rang Hefin and got through first time. He was calm, as usual, and quickly got on with sorting the mess out.
I highly recommend PC ResQ, and adding them to your contacts folder.
April 14, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Graham. 👍 Hefin
Speedy resolution to a worrying problem .
Helfin of PC ResQ made a visit to resolve a problem with our Mac. He quickly identified some software which he removed, then went on to sort out some other problems. We would be pleased to use this company again.
May 3, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you Pat. Much appreciated. Hefin 👍
I can thoroughly recommend PC ResQ's…
I can thoroughly recommend PC ResQ's prompt and professional service. I'm very satisfied with the outcome.
April 28, 2023
Unprompted review
Reply from PC ResQ Limited
Thank you for your review Margaret. 👍 Much appreciated. Hefin
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