PC Sales Online Reviews 10,639

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

Your rep, Kathleen, was very patient and helpful as well as knowledgeable and got me through the steps to get my Office product working! Thanks!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick Support

Quick response to request for support, even on a weekend! Solved my problem. Would buy from them again

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Activating Office Professional Plus 2021

I was having difficulty activating Office Professional Plus so emailed the PC Sales support team & received a response in less than 5 minutes with activation instructions AND the offer to do the activation for me. I accepted the offer to do it for me, emailed the required info, and was operational in about 40 minutes.
I was very pleased & highly recommend PC Sales.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

***Companies have fake reviews***SCAM…

***Companies have fake reviews***SCAM remember if it sounds too good to be true, it probably is. I tried to use the key emailed to me and microsoft said it had been used before. messaged the support and was to to call the number that said call for support. Messaged Microsoft and was told THEY DO NOT HAVE "A CALL TO REGISTER OPTION", it is a scam. I emailed to get a refund and was told they key was good I had to call to activate it and NO REFUND WILL BE GIVEN

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Help w Windows Lic Setup

It can be tricky getting Microsoft to take an older OEM license for a new home build. Fortunately these folks are experts and their customer service team helped me through it within minutes of me sending them an email. My new box is up and running with Windows 11 Pro and I saved a ton on the Windows license thanks to PC Sales Online.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Windows Activation

Couldn't activate at first, but the support team came in clutch with a fast response and an effective solution.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Windows 10 Pro Activation

In order to activate my Windows 10 Pro, I had great instruction from the Service Team.

PC Sales might not be the cheapest one (as for price) but they are among the best in honesty and trustworthy.

Their Service Department is very fast in response and very helpful.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

This is the second day in a row to…

This is the second day in a row to install office on several machines....Dan had to deal with one main unit of MsServer and 8 monitors and did a wonderful job..I do not buy use any one else for my MS Office requirements... Dan is World Class,,

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a software got great support help!!!!

I bought a software and it would not except the serial number. Called support and the lady was right on it. She helped me all the way through till I got my machine to accept the code they gave me. She was very patient and spoke good English and was easy to understand and follow her directions. Will deffinately buy from them again. Hugs

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second "major" visit

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys just rolled along. Nothing was too hard. You can't get better 24 hour a day service and assistance than that! Thank you to all of you.

May 12, 2025
Unprompted review

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