PCS LEGAL Reviews 

5,268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 813 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for keeping them exceptionally well-informed throughout the process and providing prompt responses to all inquiries. Many consumers note that the dedicated team makes potentially stressful property transactions significantly smoother, simpler, and much easier to navigate from start to finish. Some reviewers were not happy with communication issues, noting that emails frequently went unanswered and updates were exceptionally difficult to obtain when needed. A few customers also mentioned experiencing significant, frustrating delays and a disappointing lack of professional support and proactive guidance during their property transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, responsive, and... See more

Service

Customers had positive experiences with service, noting that the conveyancing and purchasing process was... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Response time

People report ambiguous experiences with response time, reflecting a wide division among reviewers. On one... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting contrasting experiences with communication channels.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

It has been 9 months since we moved in our first home following using cs legal The sale went through very quickly due to exceptionally quick/ professional/ proactive approach from particular Amy a... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,268)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Our buying experience took a year to be…

Our buying experience took a year to be completed and was quite expensive for the service received.

July 31, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Hi Customer

Thank you for the review.

Matters only take that long to complete if there is a material issue affecting the property. With regards to our costs you would have been provided with an estimate at the onset which you would have agreed to.

We are more than happy to answer any questions you have or look at your matter if you let us have your details via clientcare@pcslegal.co.uk.

Kind regards,
PCS Legal.

Rated 5 out of 5 stars

What a brilliant experience

What a brilliant experience. Nothing was ever too much trouble and they were always on hand to answer any questions. Would happily recommend to friends and family in the future - Thankyou PCS Legal - particularly Tom who assisted us

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Louise,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Words can’t put into context how much…

Words can’t put into context how much pcs Legal have helped us. We were lucky enough to have the lovely Christine and Kara! When I say these girl went above and beyond, they pushed us through so fast! Nudged when a nudge was needed. Don’t get me wrong we’re there quite times yes! But this was solely because of the sheer effort these girls were making behind the scenes to make our purchase go through not only within 3months but to ensure ever single issue or problem that came up was resolved promptly. They ensured we knew where we were every step of the way. We’d heard so much about the stress of solicitors and I can honestly say Christine and Kara took every bit of stress away for us. If you ever need a solicitor I would 100% recommend calling and asking for these girls! And if you both see this, thank you. Thank you so so much, we appreciate every single bit of hard work you put into making this possible for us.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Matt,

Thank you for your 5-star review.

We are thrilled to hear Christine and Kara provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Very good contact wirh us through out the…

Very good contact with us throughout the process

July 30, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mr Pearson,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I ma happy to be among the number of…

I am happy to be among the number of people to give positive review about the service I received from Amy, Lois & Shea. I have heard that this proces is really stressful butI am glad that PCS legal made this process seamless for me. I will recoimmend this team to anyone who wishes to get mortgage any time and day.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Omolara,

Thank you for your 5-star review.

We are thrilled to hear Amy and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

The company is doing great

The company is doing great
We are very happy with the service and support,and we would like to thank you for Charlotte keen for your service and patience really appreciate 🫶

July 30, 2026
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Reply from PCS LEGAL

Dear Deolinda,

Thank you for your 5-star review.

We are thrilled to hear Charlotte and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Courtesy and professionalism in abundance

I have just completed on the sale of my property using Liam Ridyard at PCS. He was easy to get hold whenever I had a query and very personable on the phone. The whole process was made stress free due to his professionalism and capability. I would thoroughly recommend him if you need to buy or sell a house.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Anne,

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.
We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

This is a very trustful legal firm

This is a very trustful legal firm. They load a very smooth and stress free process for me, from starting the paperwork to the completion of purchase. They repeat the point at my queries but they are very firm to provide an answer without hesitation.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ka,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Prompt

Prompt, professional and knowledgeable. Quick to reply and thorough advice given. Charlotte and Leah ensured an arduous task was smooth and stress free.
Thank you both

July 23, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Tracy,

Thank you for your 5-star review.

We are thrilled to hear Charlotte and Leah provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 3 out of 5 stars

I'm happy with the great services and…

I'm happy with the great services and everything is smoothly.i would like to say thank you so much to Charlotte keen with your hard work and effort.finally 30th of July we got the key.thank you🙏.

July 30, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Edio,

Thank you for your feedback.

We are so pleased to hear Charlotte provided such an excellent level of service during your transaction.
We will make sure she takes the time to read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service!

Excellent service from PCS Legal throughout both the sale and purchase of our property. The whole process was handled professionally, efficiently and with great communication. A special thank you to Charlotte Keen, who was our main point of contact and was always helpful, responsive and reassuring. We really appreciated her support and would happily recommend PCS Legal to anyone buying or selling a property.

May 20, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Antonio,

Thank you for your 5-star review.

We are thrilled to hear Charlotte and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Was an absolute pleasure going through…

Was an absolute pleasure going through our sale with yourselves, it was a hard time for us as a family as our father died quite suddenly and was not expected. You made our journey very pleasant under the circumstances and I thank each and every one of the staff that helped us.
Thank you from all our family

June 1, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Donna,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I sold my house through them very…

I sold my house through them very recently. They were incredibly efficient and made the whole process a breeze. I would not use anybody else going forward when it comes to
Buying or selling properties. Lauren was amazing and would highly recommend

August 4, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ben,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

House Sale Made Simple

The process of selling our parents property was made so easy using PCS. Luke and the team were always on hand to help and we felt reassured from beginning to end.

August 4, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Pauline,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Everything was done very efficiently

Everything was done very efficiently. Not having moved house before it was in parts quite daunting but got through it in the end. Staff were very kind, patient and helpful. Would recommend…..

July 20, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Alexandra,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I really had an amazing experience

I really had an amazing experience. Chloe & Megan were really helpful and professional all through the process.
Another happy and satisfied customer added to the list 😊

July 27, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Chloe and Megan provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We used PCS legal for buying & selling

We used PCS legal for buying & selling, my house and my mums property.
Alpha Team were helpful and kept us updated. We had a few hiccups but we moved into our new property in just over 4 months! Nice touch to receive a personal keyring in the post ☺️

June 26, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Vivienne,

Thank you for your 5-star review.

We are thrilled to hear the Alpha team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We have recently used PCS for sale and purchase

We have recently used PCS for aellong and purchase of property and had a really positive experience .
Our case handler Lauren was amazing . She was efficient, friendly and always helpful when I called with any questions I had.
She always kept us updated on proceeding either by call or email.
PCS are also very competitively priced .
I would definitely recommend them.

July 27, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ayshea,

Thank you for your 5-star review.

We are thrilled to hear Lauren provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

Communication was horrific.



Communication was a joke. I’d hear from them once a month if I was lucky. Emails ignored. Phone calls ignored. My estate agent tried chasing them too and got the same silence. They told me they’d never worked with a conveyancer this bad. The sale nearly collapsed entirely because of how long PCS dragged things out for no reason.

I have the email correspondence to prove all of this, including one where the buyer’s own solicitor described PCS as the worst solicitor they had ever had to deal with. That is not my opinion. That is a legal professional on the other side of the transaction saying it.

I filed complaint after complaint through their website. Not one was actually dealt with. It felt like shouting into a void.

Their prices might look cheap, but that’s because they pile on more cases than they can handle and let clients like me pay the price in stress, delays, and real financial loss. I was originally passed to them via Millennium Legal, who seem to only handle the identity checks before handing the actual case over to PCS to do the rest. If you’re in the same position, my advice is to stop right there and go elsewhere, even if it means losing the money you’ve already paid Millennium. It will save you far more in the long run. This was the single worst professional experience of my life, and I would not wish it on anyone selling their home.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Katie Scutt handled our sale

Katie Scutt handled our sale. Whilst it took a look time this was due to buyer's solicitor. Katie was always available and dast to respond.

August 1, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Katie provided you with an excellent level of service during your transaction.
We will make sure she takes the time to read your feedback.

Kind regards
PCS Legal

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