PCS LEGAL Reviews 

5,266
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 813 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for keeping them exceptionally well-informed throughout the process and providing prompt responses to all inquiries. Many consumers note that the dedicated team makes potentially stressful property transactions significantly smoother, simpler, and much easier to navigate from start to finish. Some reviewers were not happy with communication issues, noting that emails frequently went unanswered and updates were exceptionally difficult to obtain when needed. A few customers also mentioned experiencing significant, frustrating delays and a disappointing lack of professional support and proactive guidance during their property transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, responsive, and... See more

Service

Customers had positive experiences with service, noting that the conveyancing and purchasing process was... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Response time

People report ambiguous experiences with response time, reflecting a wide division among reviewers. On one... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting contrasting experiences with communication channels.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

It has been 9 months since we moved in our first home following using cs legal The sale went through very quickly due to exceptionally quick/ professional/ proactive approach from particular Amy a... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 74% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,266)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend PCS Legal…

I highly recommend PCS Legal solicitors. I have dealt with many solicitors through the years, but I have honestly never worked with such a good ones. They would reply the same day to any queries and dealt with the transaction of my house sale very promptly.

June 19, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leva,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

PCS (Liam Ridyard) are great

I went through Lifetime Legal for the sale of my property and was placed with PCS as my Solicitors.

PCS’ fee was more than reasonable and my sale was handled by Liam Ridyard.

Liam has quite simply been excellent.

Over the course of the first sale falling through and the second being successful, Liam has been attentive, helpful, stress free and generally made the whole process simple to understand and really easy.

He has always been available to speak to (even outside of office hours) and always responded to matters quickly, whether it be to me or to the Buyers Solicitors, keeping me informed the whole way.

Despite it being a long and difficult process, Liam has been keen and has not once given me the impression he was unwilling to get the job done.

Overall, Liam has been perfect and I will 100% be using Liam and PCS again.

June 19, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Rollet,

Thank you for your 5-star review! We are thrilled to hear that Liam has provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I dealt with Tom throughout my purchase…

I dealt with Tom throughout my purchase and I can honestly say he has been brilliant. For me communication is crucial and Tom has been nothing but exemplary. From the moment instruction was sent to completion Tom has been amazing, I can’t thank you enough. You have made this whole process as stress free as possible and would highly recommend to anyone looking at purchasing their property. Tom, thank you again, it’s been an absolute pleasure working with you.

June 18, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Andy,

Thank you for your 5-star review! We are thrilled to hear that Tom provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

🥇 Alpha Team for the Win 🎖️

As a first time buyer, I can honestly say PCS Legal were amazing throughout my purchase.

I had a LOT of questions (and probably sent far too many emails 😂) but the team were always patient, helpful and kept me updated every step of the way. Buying a first home can be stressful and there were definitely moments where I was panicking behind the scenes but Maria, Ros and the Alpha Team were always there to answer my questions and explain things clearly.

Communication was excellent throughout and I always felt informed about what was happening with my purchase. No question ever felt like too much trouble and the team were incredibly supportive from start to finish.

Thank you to Maria, Ros and the entire Alpha Team for helping me purchase my first home. I genuinely appreciate all your hard work, patience and professionalism throughout the process.

I would happily recommend PCS Legal to anyone looking for a conveyancing solicitor.

🥇 Alpha Team for the win!

Aminat xx

June 11, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Aminat,

Thank you for your 5-star review!

We are thrilled to hear that the Alpha team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Great Customer Service

Tom , Billy and Kai all did a great job for us, organising the payment of the second charge on our house. Great service, good communication. 👍 we are very happy customers

June 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Dave,

Thank you for your 5-star review!

We are thrilled to hear that Kai and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 1 out of 5 stars

I would never use this company again

I would never use this company again. My experience was incredibly stressful and disappointing from start to finish. Communication was extremely poor and emails repeatedly went unanswered and I constantly had to chase for updates.
I did not feel supported or properly advised during the process and was often left feeling uncertain about what was happening with my purchase. The lack of communication caused me a huge amount of unnecessary stress and anxiety and affected my sleep at times.
I also found interactions to be unhelpful and lacking the professionalism and reassurance you would expect during such an important transaction.
Even now, after completion, I have had to chase multiple times for documents that should have been dealt with promptly.
Based on my personal experience, I would not recommend this company and would suggest others consider alternatives.

January 8, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Emma,

Thank you for taking the time to share your feedback.

We take all comments seriously and note your concerns regarding our communication, support levels, and response times both during and after your transaction.

While we cannot discuss the specific details of your matter in a public forum, we use feedback like yours to continuously review and improve our service standards.

If you would like your concerns to be formally reviewed, you can find details regarding our complaints procedure at www.pcslegal.co.uk/complaints.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Great service, friendly team

Excellent service from PCS who handled our recent simultaneous sale and purchase. Whilst it took a while for me get my head around the online and “Team Omega” email approach, once I had, it was perfect for me and most importantly, every time I wanted to speak to someone on the phone, I got through immediately and they always answered my questions in a way I could understand. They looked after our interest the whole way through, keeping us up to date and ensuring I knew what I had to do. Special call-outs go to Carley, Summer, and Holly who always helped me, showing patience in answering my plethora of stupid questions, were friendly and calmed me down when I was getting stressed out. Thank you very much indeed!

June 12, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Customer,

Thank you for your 5-star review! We are thrilled to hear that Holly, Carley, and Summer provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

The service provided by pcs legal on sale and purchase

The service provided by pcs legal on handling my sale and purchase was excellent throughout I’m a bit old school and like to do things over the phone when possible and the staff at pcs were friendly professional and understanding would recommend

April 23, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear John,

Thank you for your 5-star review!

We are thrilled to hear that we provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

PCS legal handled our sale and property…

PCS legal handled our sale and property purchase and i have to say they were exceptional in every aspect of this.
At first living in Plymouth i was a tad sceptical about using a company such a distance away however those worries were very quickly eliminated.
Communication was superb precise and i felt very safe in their hands.
The commitment and dedication particularly from Rochelle was second to none
On completion day through other solicitors in the chain our completion was very late in the day , Rochelle called me saying she would
work until whenever to get us over the line and she did just that.
Service was personal , exceptional and we couldn’t have asked for more .
i would never use another solicitor for this service
In my role as an MD of a business i come across many legal representatives/solicitors who are at best average .
Trust me these guys are well worth hiring . They are extremely good value for money and can be relied on 100% .
From both myself and wife Jan a huge thank you for making a stressful time so much easier
take care
Paul & Jan Winterton

June 10, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Paul,

Thank you for your 5-star review!

We are thrilled to hear that Rochelle and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

An efficient and stress-free service

An efficient and stress-free service. I would recommend this conveyancer service to anybody wishing to sell a property with minimum fuss.

June 12, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear John,

Thank you for your feedback. We are so pleased to hear that we provided such an excellent level of service during your transaction.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Amazing service from start to finish

We instructed PSC Legal for the purchase of our property. From start to finish Luke Neale and his team (especially Cassidy) managed the whole process with excellent communication and professionalism. As first-time buyers we were extremely anxious and had a lot of questions, every email we sent was responded to the same day; every phone call we made was returned. Luke and his team talked us through every step/detail. From the day of instruction to completion, it was exactly 10 weeks. We would highly recommend PCS Legal and the team to anyone looking for reliable and professional conveyancing.

June 12, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Sa,

Thank you for your 5-star review!

We are thrilled to hear that Luke and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Thank you PCL Legal for your excellent…

Thank you PCL Legal for your excellent role in helping us purchase our new home. Your staff were really patient with me and always answered my calls. I will highly recommend your service. Thank you.

June 5, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Linda,

Thank you for your 5-star review!

We are thrilled to hear we provided you with an excellent level of service during your transaction.

Kind regards,
PCS Legal

Rated 4 out of 5 stars

First time buyers in the UK

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get hold of him but he always returned my call or query promptly. Only downside was the portal is not kept up to date and once your paperwork is uploaded, it is pretty much rendered useless.

May 20, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mark,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Adam provided such an excellent level of service.

We will make sure he reads your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I found them to be very efficient

I found them to be very efficient , professional and approachable . They responded so timely to my emails and took time to explain what I needed to know .
Would recommend .

June 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Donna,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Team PLB went above and beyond for our…

Team PLB went above and beyond for our recent house sale. No questions unanswered and towards the end, when things became stressful to get over the line, Maddy and Charlie handled our frustrations with support and professionalism. Many thanks, Leanne and Marc

June 10, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leanne,

Thank you for your 5-star review!

We are thrilled to hear that Paige, Maddy and Charlie provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 3 out of 5 stars

Stressful experience from start to finish

This is not a negative just a stressful experience as you can imagine with buying a house, I thought first time buyers were quick and easy, think we were naive going into this process, PSC legal were not the right fit for us but had already started the process and it was too much hassle to pull out, Veronica on Lauren Sweeneys team stressed us out more, gave us the wrong information multiple times, In the end we refused to talk to her, please review your staffing and level of competencies! It is like waiting for a life time to get any kind of response and multiple chases! We appointed them to act on our interest but we felt they did not have our backs and were not acting in our best interest! Communication was shocking, we paid a lot of money for this service and they failed at customer service and skill sets

Poor experience, glad it’s over

May 1, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Natalie,

Thank you for taking the time to share your feedback.

We note your comments regarding communication, response times, and your experience during what was your first property purchase. We appreciate that buying a home can be a stressful process, particularly for first-time buyers, and we acknowledge the concerns you have raised regarding the service you received.

While we are unable to comment on the specific details of your matter in a public forum, property transactions can involve a range of factors which may affect progression and timescales. All feedback is considered as part of our ongoing review of service standards and processes.

If you would like your concerns to be formally reviewed, further information regarding our complaints procedure can be found at www.pcslegal.co.uk/complaints.

Thank you again for your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

The staff at PCS Legal are excellent

The staff at PCS Legal are excellent. They were always 'on the ball' and speedy in returning calls and emails. I would be happy to use them again. It's good that I could deal with one particular person throughout so they were up to date with any query I had. Thank you to Raja!

June 10, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear M Sullivan,

Thank you for taking the time to leave your feedback. We are really pleased to hear that we provided such a great level of service during your transaction.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

MKH team

MKH team
Cannot thank Megan Hunt and her team enough. Megan’s knowledge and Expertise were second to none, guiding us through and supporting us during a stressful time in our lives. Her communication was outstanding, updates were given on the phone followed up in writing every time

Sending big thank yous!

June 5, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Moli,

Thank you for taking the time to leave your feedback. We are really pleased to hear that Megan and her team provided such a great level of service during your transaction.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Very grateful to the team at PCS Legal

Very grateful to the team at PCS Legal
After what felt like a very long process. I am finally at the end and have the keys to my property.
They really went above and beyond for me, and I will ensure that I use their services again in the future

June 5, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear GF,

Thank you for your 5-star review! We are thrilled to hear that we provided you with an excellent level of service during your transaction.

We look forward to working with you again in the future.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Service to date has been excellent.

Service to date has been excellent.
All our questions have been answered
promptly and help provided with the necessary paperwork.
Luke Neale has been especially helpful and patient with us throughout.
I would definitely recommend PCS to anyone.

May 15, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Christine,

Thank you for your feedback. We are so pleased to hear that Luke has provided such an excellent level of service during your transaction.

We will make sure he takes the time to read your review.

Kind regards,
PCS Legal

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