PC Specialist Ltd Reviews 46,436

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their robust build and reliable performance. Many appreciate the seamless user experience, from the intuitive customisation process to the quick and easy setup of their new devices. The delivery service is frequently mentioned as efficient and well-packaged, ensuring products arrive in perfect condition, and the overall service is described as professional and trustworthy. However, some customers also noted issues with product reliability, experiencing multiple failures with their devices, including faulty motherboards and SSDs. A few people were dissatisfied with the repair process, citing long wait times and a lack of communication, while others mentioned receiving products with unexpected software installations or difficulties with specific components like Wi-Fi cards.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the quality and performance of their... See more

Quality

Consumers find quality to be positive, with many praising the high build quality of PCs and laptops, noting... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive and easy-to-use PC... See more

Service

Customers had positive experiences with service, often praising the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pc build received in expected timelines, price very acceptable. Clean build. Few minuses: small - "pc" tag on sidenel makes the side panel not being flush. - no pcie riser options in configurato... See more

Rated 5 out of 5 stars

Second PC bought from this firm, excellent build, the custom builder online is great to use, and they built to specs, forum available to post your build spec to for other users to comment on and make... See more

Rated 5 out of 5 stars

Super straight forward. The company called me to discuss my order, helped me tweak it based on what I wanted. Kept me informed on the progress of my build, shipping etc. Genuinely a seamless exper... See more

Rated 5 out of 5 stars

Replaced an 15 year old PC Specialist machine with a Windows 11 spec one. The ordering process was very easy and intuitive, the product arrived after assembly and testing (all of which I was informed... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing build quality

Amazing build quality, ease of ordering, speed of dispatch and communications.
I have had people in the office commenting on how awesome my new laptop looks too.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

New PC via PCSpecialist

Having had two previous PCs from PC Specialist it was an easy choice as to where to go for an additional PC purchase.
PC specialist has maintained its high standard. The website is easy to use especially in configuring a new PC. They were excellent in the build phase as they kept me informed regularly as to progress. New PC was excellent as was the technical help desk who I phoned a few time to help me in overcoming some minor niggles in the commissioning process. I was particularly pleased that dealing with PCSpecialist was even more efficient and professional. I would have ranked them excellent in 2020 and 2016; this has not changed in 2026. Highly rated in my observation.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

The web site was easy to use. The pc arrived earlier than promised. I ordered the unit with no OS as I would be installing Linux but it was fully tested before shipping with basic Windows. I guess all this is the minimum to expect, but compared to my experience with other vendors this is a comparative 5*.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Never getting prebuilt again.

I was looking on different websites for a pc, all of them had a similar price for something that I knew would be under powered in terms of parts.
A colleague at work recommended PCSpecialist so I gave it a look, but truth be told I was expecting mad prices.

I built my pc on their website, got the monitor, keyboard and mouse set up too with a headset, £1500…considering that the other websites with pre built computers were either the same or more, this was a little slice of heaven and it arrived at my home 3 days later!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

The service is exceptional

The service is exceptional.

Despite ordering over the Easter bank holiday weekend, my order was with me well within the expected time slot. AND that included the poor builder (sorry K. Chuen!) having to change out the two NVME SSDs after the system was already built.

The system is well-built, and the cable management is *chefs kiss*. Couldn't fault them even if I tried.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

TOP product and service

TOP product and service, the ease of use tailoring your own machine is unreal and great customer service with all the questions a newby can ask are answered quickly!
Wont need to buy another computer for a while, but will defo buy from them again!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

best PC builder around

Second time buying a PC from them and again it was brilliant service and build quality. Everything from customisation options and support for questions was great. I had a few queries after I got the PC and they came back straight away with a detailed response answering my questions.
I'll be buying my next PC from them too!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

PC was built and dispatched quickly. Customer service was fantastic after I had some minor performance issues which they diagnosed and resolved quickly. Would order again.

March 31, 2026
Unprompted review

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