PC Specialist Ltd Reviews 2,142

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that items are well-built, perform excellently, and often exceed expectations. Many appreciate the seamless user experience, particularly the easy-to-use website for configuration and the frequent updates during the build process, including 3D models of their PC. The delivery service is frequently mentioned as prompt and efficient, with products arriving well-packaged and secured. However, some customers also noted issues with delivery times, attributing delays to third-party couriers. A few reviewers experienced problems with products arriving damaged in transit or having initial malfunctions, such as non-working audio ports or AIO pump failures. There were also occasional mentions of less-than-ideal cable management in custom builds and concerns about the battery life of certain laptops.

What people talk about most

Product

Customers are highly satisfied with the product, especially custom-built PCs and laptops. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent build quality, tidy cable... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast turnaround from... See more

User experience

Consumers find the user experience to be highly positive. Many reviewers praise the ease of use and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more

Rated 5 out of 5 stars

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once... See more

Rated 5 out of 5 stars

This is an exclusive opportunity to build your own computer. We were kept informed every step of the way. If they didn't have a specific part, they offered similar parts. Very good customer service. T... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just an awesome customer service…

Just an awesome customer service experience from beginning to end, despite the multiple changes I made to my order !. Communication 11/10, technical support 10/10, really friendly and helpful staff 10/10 and speed of build and delivery 11/10. First class !.
Why cant all companies meet this Gold standard!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend PC Specialist

Highly recommend PC Specialist. Had a few queries initially via email and response time was excellent. Custom build component selection was easy. Being able to pay in monthly installments with Humm was very useful to help break the cost up into manageable chunks. Was able to see the progress of the build as it happened......whole process only took a couple of days before it was shipped. Arrived very quickly and was excellently packed and packaged to protect from potential damage in transit. Easy to setup when I powered it up and not full of bloatware like other newly purchased PCs.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Elimina Series: 17.3 review

I am currently writing this review with the laptop. I went for the gaming laptop, I stuck with the normal spec and just added thermal paste. For the price I paid I could not ask for anything more. I purchased the Elimina Series 17, the laptop starts up well responds well, and plays my games well. I am a long term World of Warcraft player, and for this it really suits my needs. The only issue I could complain about if I really wanted something to complain about would be the sound is a little lower than I would like.

The delivery was within 3 days of purchase, you could see on their website every stage that the laptop passed through. I would definitely use this company again.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience with PC Specialist.

I was genuinely impressed by how well I was kept informed at every stage of the order and build process. The timeline was followed exactly as outlined, and I even received photos of the system during assembly, which was a great touch.
Pre-sales communication was excellent – clear, responsive and very helpful.
The workstation arrived quickly, was very well packaged, and everything was assembled perfectly.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely reliable—this company has…

Absolutely reliable—this company has never disappointed. Exceptional service combined with a great community makes them stand out. I've passed on their name to friends and relatives, and every one of them has thanked me since.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

The PC I ordered is great

The PC I ordered is great, reasonably priced and I had no issues setting up. The only issue I had was an unplugged case fan, so I’d say pretty flawless. Thanks guys.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once it's been built. Prompt delivery and the pc runs fantastic. For me to build myself would only have been like 200/300 quid less. Well worth the money getting it built and having peace of mind let alone a 3 year warranty when your not 100% up to speed with building yourself. Highly recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service (I had an issue with a PC we got and the person on tech support was very helpful in getting the issue resolved quickly)

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my PC

Really happy with my PC! The build customisation was really fun to fiddle around with, and once I ordered the team kept me in the loop with updates and pictures of the build. Super service and quality, will definitely buy my next PC here.

January 23, 2026
Unprompted review

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