PD Pet insurance is the most amazing pet insurance. I switched to them from another company. Our fur baby Penelope unfortunately became very sick very fast and passed suddenly. I rang PD insurance s... See more
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My pet lucky has insurance but transferred to PD Pet Insurance because the coverage is a lot better and cheaper as well. Thanks Shani for helping me set up my dog’s policy. She was friendly and she ex... See more
Out little Ash had an obstruction and had surgery to remove it. Pd Pet Insurance paid for everything. Their service and support has been amazing. Thank God for a good insurance company that I can trus... See more
My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered. Mallory the insurance claims officer said she’d ring my ve... See more
Company replied
Company details
Written by the company
Irresistible Pet Insurance. PD Insurance is a local pet insurance specialist that's 100% committed to protecting you from the unnecessary shock of a hefty vet bill. If you’re looking for low cost, high value pet insurance, you’ve arrived at the right place. Compare pet insurance plans with us. PD Insurance has everything you need to safeguard your beloved dog and/or cat. We offer three simple plans so you can easily choose the best option for you, your pet and your budget…
Contact info
PD Insurance House, 5-7 Byron Avenue, PO Box 33540, Takapuna, 0740, Auckland, New Zealand
- 0800 738 467
- contactus@pd.co.nz
- pd.co.nz
4.6
Excellent
145 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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PD Insurance team are great the…
PD Insurance team are great the communication is great and fast :) I am very happy with the service.
October 30, 2022
Reply from PD Insurance
Hi Adriana, Thank you for taking the time to review us! I’m sure that our claims team will be thrilled to hear this.
Great to do quick and easy online
September 6, 2022
Reply from PD Insurance
Hey Kelly, We’re always improving our service, so I encourage you to come back and check us out again soon to see what’s new!
Reply from PD Insurance
Hey Ian, Wow – thanks for your furtastic remarks!
Reply from PD Insurance
Hey Georgia, we’re stoked the claim worked out for you, all the best!
Was pleasantly surprised with the quick…
Was pleasantly surprised with the quick acknowledgment and refund for our babies medical event
September 27, 2022
Reply from PD Insurance
Hi Rhonda, Thanks for the positive review! We love hearing from our members– especially when our lightning-fast claim service can make make such a difference.
Happy customer
I'm impressed with the ease of the application process and the speed in receiving the refund.
September 9, 2022
Reply from PD Insurance
Hey Robert, have a pawsome day, and thanks for the review!
No stress and fast payment
September 22, 2022
Reply from PD Insurance
Hey Rachel, I’ll be sure to pass your kind words to our claims team!
Easy online application form
Easy online application form. Good communication and timely refund received
September 26, 2022
Reply from PD Insurance
Hey Karen, Thanks again – we love getting feedback and appreciate it!
It took 20 days to receive my claim…
It took 20 days to receive my claim payment. After receiving a message that an incorrect account number caused the payment to bounce back, i was confused, as previous payments had worked just fine and my accountnumber hasnt changed. I emailed back twice and didn't get a reply. Eventually I phoned and the payment was sent the next day.
October 19, 2022
Reply from PD Insurance
So sorry it took a little longer than normal to get your claim settled, hoping everything is now sorted with your fur-baby? Thank you for your feedback!
Timely and ease of settling my dogs…
Timely and ease of settling my dogs claim. Great service.
October 8, 2022
Reply from PD Insurance
Hey Dave, I’m very happy to hear you found our claims service so pawsome! We aim to please!
Reply from PD Insurance
Hey Sara, Thanks for your review!
Claim process so easy
I find the claim process very easy and you are quick to give refunds.
When you send the email about the refund it is very thorough on how you have worked out what can be claimed for etc.
Sorry the date below is just a guess I cannot remember
September 2, 2022
Reply from PD Insurance
Hi Rose, no apologies needed and I’m very happy to hear you found our claims service so pawsome! We aim to please!
Fast and efficient
September 21, 2022
Reply from PD Insurance
Hi Theresa, I’ll be sure to pass your kind words to our claims team!
PD insurance usually respond quickly…
PD insurance usually respond quickly and payments are made within a reasonable time frame
September 7, 2022
Reply from PD Insurance
Hey Michelle, Wow – thanks for your furtastic remarks!
Its so easy to put your claim in and…
Its so easy to put your claim in and payment is there in the next couple of days
September 20, 2022
Reply from PD Insurance
Hi Nicola, thanks for your review, we aim to delight especially our 4 legged members!
Quick and easy claim process
I have been delighted with PD's performance with a recent and ongoing claim. Or pup is 8 months old now. I took out insurance as soon as we got her so that we did not have any hard decisions if she got sick. Best thing I ever did. Very rare case of meningitis. PD have supported us brilliantly turning around our claims incredibly quickly. Our pup is on the mend as a result of being able to undertake expensive diagnostics and treatment. I cannot express our gratitude highly enough.
October 27, 2022
Reply from PD Insurance
Hey Finnuala, Our goal is to provide our members with Soft landings at claims time, and I’m ecstatic that we were able to make it happen for you here with your wee pup, lots of hugs and kisses!
Tonka journey with pd
Pd insurance have been clear from the beginning. The time to reimburse my claims have been great without Hassel. Customer service know what they are doing.
May 27, 2022
Reply from PD Insurance
Hey Lefu, thrilled to hear Tonka is back on the mend and you had a purrfect claims experience, we aim to please!
Reply from PD Insurance
Hey Scott, Thank you for taking the time to review us! I’m sure that our claims team will be thrilled to hear back! thanks again!
Fast and easy to use and process…
Fast and easy to use and process claims. Great service
September 14, 2022
Reply from PD Insurance
Hi Ryan, thank you for your feedback, welcome to the PD fur family.
Reply from PD Insurance
Hey Imbang, paws up to you two, and thanks for the 5 stars!
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