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pdfFiller Reviews 17,725

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the product for its ease of use and effectiveness in handling PDF documents, often noting its superiority to other similar tools. Many appreciate its ability to simplify tasks like editing, saving, and printing PDFs, making it a valuable administrative tool for both personal and business needs. However, some people were dissatisfied with the payment and subscription models, expressing a desire for per-document payment options instead of monthly subscriptions. There were also mentions of unexpected charges and difficulties with cancellations. A few other people also felt that navigating the website and locating specific forms or functions could be time-consuming and less intuitive.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, often praising the ease of use and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its ease of use, clear... See more

Payment

Users describe negative interactions with payment, primarily due to a lack of transparency regarding charges.... See more

Subscription

Reviewers highlight significant dissatisfaction with the subscription model. Many customers report that "free... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the product as a very good program for filling... See more

Based on these reviews

Rated 4 out of 5 stars

It is a great product, for me it could have been 5 star but there are three areas that i cannot get it right or it is short of being good. a- it does take a long time to open files and navigating... See more

Rated 4 out of 5 stars

used free trial to convert some essential documents. Easy to use and worked well

Rated 4 out of 5 stars

Great product. Just wish i could download and not keep the files online. They own the files I submit and I cant save them to my computer in the fillable form. Other than this, its a great app

Company replied

Rated 4 out of 5 stars

THIS IS A GREAT EXPERIENCE NAVIGATING THE TO LOCATE OTHER FORMS AND FUNCTIONS WAS NOT THE SIMPLEST FOR ME - BUT THE CHAT FOR ASSISTANCE HELPED OUT IMMENSELY.


Company details

  1. Software Vendor
  2. Software Company

Written by the company

pdfFiller is a cloud-based platform with a comprehensive digital toolkit that makes handling PDFs easy. Edit, sign, store, manage, and collaborate on documents all in one place — no downloads, switching apps, or paying for multiple subscriptions needed. All your documents are safely stored in the cloud, so you can access them anytime, anywhere, without worrying about losing your data.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 3 out of 5 stars
pdfFiller logo

Reply from pdfFiller

Hello there! Very sorry to hear that! Could you please let us know more? What exactly went wrong?
Please note that you can also live chat directly in pdfFiller (there is a small chat window for that) and you can also email support@pdffiller.com. Our Support is working in shifts and is online 24/7, weekends and holidays included, so anytime!

Rated 4 out of 5 stars

Great product

Great product. Just wish i could download and not keep the files online. They own the files I submit and I cant save them to my computer in the fillable form. Other than this, its a great app

March 30, 2026
pdfFiller logo

Reply from pdfFiller

Apologies if any confusion with this feature!
First of, we do not own the files -- you do, absolutely. We just store them in a cloud, and what's inside your account? we do not see/have access to that at all.
And you most definitely can download all your documents and templates, many times and in several formats.
Choose a document you need, then tap on three dots to the right of this document. In the dropdown, you will see two options -- Download and Save As.
If you need just a PDF, please select Download. It will be instantly downloaded to your computer.
If you would like to have a different format, then choose Save As. You will be able to choose between Word, Excel, PowerPoint slide or image extensions.
Please note that if you choose PDF as the final version format, it won't be fillable if you open it in a PDF viewer.
Word/Excel/PowerPoint options would be still editable though.
Hope this helps!

Rated 1 out of 5 stars

Says it is free but it is not.

April 1, 2026
Unprompted review
pdfFiller logo

Reply from pdfFiller

Our apologies if any confusion, Alex!
We normally advertise our free trial period of 30 days, and this is exactly what we are offering for all first-timers: first month is totally on us, no charges whatsoever.

Rated 4 out of 5 stars

Fine service except for a printing concern

I only had some difficulty with printing the return once I finished making entries. The program when I executed the print command. I needed to close the tab I prepared the return in, and reopen PDFFiller.

Otherwise, I found your service to be very good. It's a good alternative to tax software that costs quite a bit more.

March 31, 2026

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