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Review summary
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What people talk about most
Based on these reviews
PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more
This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more
Company details
Written by the company
Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
Contact info
26 Stavrou Street, Strovolos 2034, Stamatis Skianis, 2034, Nicosia, Cyprus
- +1 (866) 716-6045
- support@pdfmaster.app
- pdfmaster.app
1.3
Bad
772 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
this site should be banned, they are thieves
Même cas de figure que les autres, j'ai payé 0,99euros pour convertir un PDF, et surprise une semaine après je suis prélevée de 49,99euros alors que strictement rien n'est stipulé à l'achat !
Une arnaque une vrai, que je vais signaler sur le nouveau site du gouvernement pour que cela cesse pour les futurs clients !!
Same situation as the others, I paid 0.99 euros to convert a PDF, and surprise a week later I was charged 49.99 euros even though absolutely nothing was stipulated at the time of purchase!
A real scam, which I will report on the new government site so that it stops for future customers!!
December 20, 2023
Unprompted review
Reply from PDF Master
Dear Jean-Claude,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
We understand your concerns and would like to address them. Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@pdfmaster.app at your earliest convenience. Our team is standing by!
SCAM
These guys a scumbags. You signup for .99
cents and then they take $77 out of you account for an annual subscription you didn’t signup for. Then refuse to refund you, but offer you a lifetime subscription for their crappy app. It didn’t even do what I wanted, even though they said it would in their description. It’s basic at best.
February 16, 2024
Unprompted review
Reply from PDF Master
Dear Customer,
We thank you for your honest feedback and we appreciate you have shared your experience with us.
We are sorry to hear that you dislike our app so much. We would really appreciate if you would elaborate on your feedback. Which specific aspects of our app were not up to your liking?
It is greatly upsetting that you have decided not to share your feedback with us. Our Customer Support Team would be happy to help you with the situation and refund.
We are hoping to receive your letter on support@pdfmaster.app for further resolution of the situation.
Hidden subscription model
Excellent after sale service.. thanks for the quick refund process really appreciate that
February 19, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for reaching out to us and sharing this inconvenience with us!
We are happy that we have found a way to fulfill the inquiry and fix the issue. We'd like to note that all the information about the trial period and further subscription payments is depicted on the sales screen before the purchase.
We understand the importance of displaying this information in an accessible manner and do everything to make it as clear as possible.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app.
Thanks again! Wish you nothing but the best!
PDF Master PDF Guru one in the same
PDF Master PDF Guru one in the same. Take a free trial then sting you for £49.99 a month! hidden in the small print.
February 19, 2024
Unprompted review
Reply from PDF Master
Dear Andy Smith,
Thank you for reaching out to us and sharing this inconvenience!
We're sorry to hear that you're disappointed with our app. Nevertheless, we'd like to emphasize that we're clear with our customers, so there is no reason to associate us with any scam activity.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
We understand the importance of displaying this information in an accessible manner and do everything to make it as clear as possible.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app. Wish you and your loved ones nothing but the best!
Reply from PDF Master
Dear Said Hamdi,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
We understand your concerns and would like to address them. Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please drop a line to our support team at support@pdfmaster.app at your earliest convenience. Our team is standing by!
Be careful
This is just a scam, paid of a 7 day trial and then never signed any agreement for the future plan but they do charged you around 69 CAD.
I received the refund.
February 12, 2024
Unprompted review
Reply from PDF Master
Dear Prado,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
And we were able to assist you with reimbursement and prove once again that we are not related to scam-related activities.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app.
We're always happy to help!
"
Very bad App
Very bad App, seems to be more a SCAM programme than anything user friendly. They have a hidden subscieption model which automatically deducts 50(!!) USD/ MONTH for ususage 🤣 This already is absurd, this subscription is NOT showing in your subsciptions in APP store but is HIDDEN so i just saw it after having the amount deducted 3 times against my will. You ONLY cam cancel if you write them an email! Fraudster scheme, do NOT USE THIS APP, i had to pay 150USD "Idiot tax" for not being precise and careful...
February 19, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for getting in touch with us and bringing this matter to our attention.
However, we do not accept any accusations regarding any scam-related activity.
Furthermore, thanks to you providing us with the email, our Customer Support Team has disproved these accusations by helping you and providing you with full reimbursement.
Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
I got my refund less than 24 hours
I read a lot of reports of people who were upset and sad about the $49.99 charge, but I was really surprised by the amount. But as I didn't agree, with a simple email to customer service support, I was very well attended to and reimbursed with quickly, so I don't know how many people didn't get answers via email or phone, but in my case it was resolved. I hope that my comment can help someone who is thinking that their money will never get back. Get in touch and everything will be resolved.
February 18, 2024
Unprompted review
Reply from PDF Master
Dear Wellington Nasc,
Thank you for taking the time to give us feedback.
It's great to hear that you found the app useful and the time with the team nice.
We are happy that we have found a way to fulfill the inquiry and fix the issue. We'd like to note that all the information about the trial period and further subscription payments is depicted on the sales screen before the purchase.
We understand the importance of displaying this information in an accessible manner and do everything to make it as clear as possible.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app.
Thanks again! Wish you nothing but the best!
PDF master is a scam
what a scam. deducted $49 from my account where i subscribed for only $1. is there any way I can complain or case a file?
February 18, 2024
Unprompted review
Reply from PDF Master
Dear Baburam Neupane,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
We're dedicated to providing a genuine and reliable service, and we regret that your experience has not reflected this. We'd appreciate the opportunity to investigate your specific case further. Please drop a line to our support team at support@pdfmaster.app. Our team is standing by!
Reply from PDF Master
Dear Valued Customer,
Thank you for taking the time to give us feedback!
We appreciate your kind words about our app and the service provided. We value your interest in our app and will work harder to make it better so you can recommend an app that meets all your expectations.
If you have any more queries or need further assistance, please don't hesitate to contact us at support@pdfmaster.app. We're here to help you and ensure your PDF journey with us is nothing short of fabulous!
DO NOT use this service
DO NOT use this service. It is ROBBERY. They ask if you want to get their service for $1.99 for the day. And 2 weeks later, they will start taking $49.99 out of your bank account. And when you reach out to them, they NEVER respond to your emails. This is a SCAM and a company that should FAIL because they are criminals.
February 1, 2024
Unprompted review
Reply from PDF Master
Dear Dawn Marable Fields,
Thank you for giving our app a chance!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
Our sales screen contains all information about trial period terms, a list of products and payments. In addition, any charges can be applied only after confirmation from the customer's side.
We are committed to delivering a genuine and reliable service, and we regret that your experience did not reflect this. We would appreciate the opportunity to further investigate your specific case. Please contact our support team at support@pdfmaster.app. We aim to enhance your experience and ensure that you receive the absolute best service.
Scammers!!!
Scammers, just like the rest of the reviews! I never write reviews, but I have to for this awful website. There is nowhere to even cancel your account, apart from an email (which they haven't even responded to) absolute joke of a 'company'. Avoid at all costs
February 16, 2024
Unprompted review
Reply from PDF Master
Dear Paul Gallagher,
Thank you for trying out our app!
We genuinely apologize for any inconvenience you've encountered, and we're truly sorry to hear about your negative experience. Providing excellent customer service is our top priority, and we appreciate you bringing this matter to our attention.
Please note that our sales screen includes detailed information about the trial period terms, a list of products, and payment details. Additionally, any charges are applied only after confirmation from the customer's side.
We are committed to delivering a genuine and reliable service, and we regret that your experience did not reflect this. We would like the opportunity to further investigate your specific case. Please reach out to our support team at support@pdfmaster.app. We are here to enhance your experience and ensure you receive the best service possible.
Do not use this company
Do not use this company, they are a scam and will steal your money and card information.
January 19, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead or disappoint you. Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.
Regarding the charges, we assure you that our subscription terms and conditions, including the details of the trial period and subsequent charges, are explicitly presented on the sales screen before any purchase is made. This is to ensure transparency and clarity for our users.
We sincerely regret that you didn't provide your email to us. To address your concerns more effectively, please provide more details about the specific fees you encountered or any confusion you experienced. We would appreciate the opportunity to investigate and address this case promptly.
Feel free to drop a line to our support team at support@pdfmaster.app. Our team is standing by and ready to assist you.
DO NOT USE PDF MASTER.
DO NOT USE PDF MASTER.
Once you give your card details for a one off $1.99 payment, they begin charging you $49.99 monthly without your consent. Criminals........
February 16, 2024
Unprompted review
Reply from PDF Master
Dear Brad Doherty,
Thank you for reaching out! We're sorry for the misunderstanding.
We understand your concerns and would like to address them.
Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Please reach out to our support team at support@pdfmaster.app. We wish you and your loved ones all the best!
Horrible experience, money stolen
Horrible company! Please don’t use them! You pay a small amount for a short service and that makes them steel 49,99€ from your credit card, they will not pay back. It’s a scam! Please people, stay away from PDFmaster.
Fair is fair; here’s an update a few weeks later: after they have stolen twice 49,99€ from my credit card I blocked my card and reported them to the authorities. They have paid back the full amount and I recovered it. Obviously I had to go through the trouble of blocking my credit card thanks to them. I would NOT recommend using them, however there is hope for those who lost money: go to the authorities (online)!
January 28, 2024
Unprompted review
Reply from PDF Master
Dear Koen,
Thank you for your review. That sounds very unfortunate.
It is quite upsetting that you have decided not to contact our Customer Support team for a refund. We would have reimbursed the funds in a much quicker manner without any extra steps.
Because we are an honest company with a transparent subscription model that is explicitly displayed right on the Sales Screen you can not make a purchase without accepting it.
For now we apologize for the inconvenience this has caused and hope that you'll give us another chance.
The Simple Download is my most favorite…
The Simple Download is my most favorite trait. Thank you!
February 13, 2024
Unprompted review
Reply from PDF Master
Dear Jessica Marie Partney,
Thank you for reaching out, that's fantastic to hear!
It means so much to us when our customers appreciate the hard work that goes into making each experience wonderful
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience.
We're here to ensure your experience with PDF master continues to be exceptional.
Be careful
Be careful, do not use these people. My experience was the same as all the ones you see previously. 99p one off charge for one PDF conversion. All went ok, was happy with that. But then soon after £49.99 left my account. There was no warning of this in my initial contact. This definitely seems to be a scam! Thankfully I managed to get my bank to cancel the payment (still pending), but I’ve also had to cancel the card I used and get a new one. Something should be done about this group of people. Don’t go anywhere near them!
February 11, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
We are thankful for this commentary.
It is rather disheartening that you associated us with scam-related activity. We are sorry to hear that you had such harsh impressions about us that you had to reissue the card.
We are an honest, trustworthy company. Our subscription model is described in detail right on the sales screen.
We are glad to know that you have received your funds back. However, if you had contacted our Support Team, we could have assisted you with a refund in a much quicker manner.
Regardless, we hope you decide to give our app one more try and we wish you all the best.
AVOID THIS BUSINESS
I was excited to see this website offered a simple way to convert a document from PDF to Excel as I required it for work. I was even more so excited to find the cost was only $1.77.
Unfortunately, it did not clearly state anywhere that there would be an automatic subscription in the amount of $68 charged to my card unless I cancelled within 7days. I was unaware this was a 'trial' as it was not described as such. When I received my charge, I immediately contacted the company, and they informed me they have a strict policy in their term and conditions that states they will not refund a client if they were unaware of the automatic charge.
As far as I am concerned if this is written in your terms and conditions you are FULLY AWARE that your automatic subscription is not written clearly enough for your users. Furthermore, they are able to see the service was not used beyond the ONE document I converted, and they still refuse to reimburse me.
I strongly suggest you choose a different website for your pdf needs, one that does not rely on deception and fine print to keep their company in business.
February 8, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for sharing your feedback.
We're genuinely sorry to hear that your opinion of our application is negative. We want to reassure every customer who feels this way. Our application is designed to be as user-friendly as possible, and we are committed to providing clarity about our subscription plans and terms of use.
Concerning the subscription charges, we want to emphasize that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We're sincerely disappointed that you didn't provide your email. If you could offer more details about the specific fees or any confusion you experienced, we would like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We look forward to your email at support@pdfmaster.app.
Warning!!!!Scam Alert
Warning!!!!! Scam Alert! Unscrupulous and untrustworthy.
This App is an absolute sham see reviews and discussions on reddit.
They offer short term access 7-days for a small fee$1.99 etc then hit you with a maximum subscription fee 7 days later without your consent or agreement to these terms. Completely unscrupulous. Had to cancel my bank card because of this.
UPDATE
In response to your response, I have emailed your support team numerous times they promised to have a resolution in 30mins in response to my second email in which they asked for me to verify my details and then promptly disappeared for almost 2 weeks now, complete radio silence, except here in response to my bad review.
There is clearly no motivation to do better by their customers just to go into damage control to avoid looking dubious and dodgy to other buyers.
I have emailed a total of 5 times now and am not impressed, no communication no solution. It is not at all a transparent operation. It’s contingent on ripping the unwitting consumer off once they have your card details. Buyer beware!
February 10, 2024
Unprompted review
Reply from PDF Master
Dear Felicity White,
Thank you for taking the time to provide feedback about your recent experience with our platform.
We're truly sorry to learn that your experience with our application has been negative. We want to reassure you, as well as every customer who feels this way, that our application is designed to be as user-friendly as possible, and we're always transparent about our subscription plans and terms of use.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We are sincerely disappointed that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be awaiting your email at support@pdfmaster.app.
Reply from PDF Master
Dear Stuart Richards,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead or disappoint you.
We regret that you did not provide your email for direct communication. To address your specific concerns, including details about any fees or confusion, please reach out to our support team at support@pdfmaster.app at your earliest convenience. Our team is ready to assist you promptly.
We aim to enhance your experience and ensure that you receive the absolute best service.
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