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Review summary

Created with AI, based on recent reviews

Evaluating 494 reviews, reviewers had a great experience with this company. People truly love how easy and straightforward the platform is to use for quickly converting files and handling important documents without any trouble. Customers also frequently mention that the customer support team is exceptionally helpful, polite, and remarkably quick to resolve any queries or requests. However, some reviewers expressed concerns regarding subscription terms and billing. Consumers noted that subscription details could be made clearer during the initial payment process. A few individuals expressed frustration with the account cancellation process.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how simple the website is to navigate... See more

Subscription

People report ambiguous experiences with subscription services, frequently noting that automatic monthly fees... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the prompt response times and... See more

Service

Customers had positive experiences with service, frequently highlighting excellent assistance and prompt... See more

Payment

Consumers find payment to be frustrating due to unexpected recurring charges and subscription activations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service works perfectly, you can buy for every single purchase. The only issue is the annoying semi-hidden subscription that they try to sell you in payment process. However, the support team wa... See more

Rated 4 out of 5 stars

It is a fantastic service that does what it says it's going to, and does it well. Sometimes it can be tricky to find the exact thing you are trying to do so a better menu system would get five stars.... See more

Rated 5 out of 5 stars

I received excellent service from Lisa this morning. It is not so much that the refund request was approved, it was the customer service that really makes this company stand out above the rest. What... See more

Rated 5 out of 5 stars

PDF Paw provided an excellent and very easy to use simple process for changing files required for a Visa application. There was then a minor issue with an invoice which was resolved very quickly and e... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

731 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(731)

651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I made a first attempt to compress a…

I made a first attempt to compress a PDF, and automatically the subscription was done without my own will, that's why I contacted you for a refund.
You were understanding for the mistake that was made.

I hope that my request will be processed as quickly as possible.

Thank you.

August 28, 2026
Unprompted review
Rated 4 out of 5 stars

GOOD BUT NOT PERFECT

The service works perfectly, you can buy for every single purchase.
The only issue is the annoying semi-hidden subscription that they try to sell you in payment process.
However, the support team was very kind and helpful to fix this problem. I would buy again their service, but i would like a little more of transparency.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Successful refund

⭐⭐⭐⭐⭐

Great customer service and support. I had an issue with a payment and refund, but the team responded promptly, cancelled my subscription, and processed the refund. Although the refund took a little longer than expected to reach my account, the matter was eventually resolved successfully. Thank you for your assistance!

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

I wanted the transcription of a text in…

I wanted the transcription of a text in a song.
Result received : 4 words in the entire song. I paid 0,99 € for this. Not happy at all.

After contacting the customer service, refund received the same day as well as the cancellation of the subscription I didn't ask for. A real luck I have noticed it on time.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

These guys were great!

These guys were great. Not only does the service and website handle whatever you could possibly want fast, when I cancelled by emailing them, I received a confirmation of my cancellation in a matter of minutes.
I will definitely keep Pdfpaw in mind for the future!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

PDF Paw would not refund errant charges

I used their service, signing up for 1x for $.99. It was fine. However, when I got my next credit card bill, there were 2 charges, 3 weeks apart, for $39.99 each! There was no phone # available so I had to text with PDF Paw. They refunded 1 of the charges, but would not refund the other--even though I didn't authorize it. Quite frustrating. I will never do business with them again, and advise others to be very careful.

August 31, 2026
Unprompted review

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