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Review summary

Created with AI, based on recent reviews

Evaluating 494 reviews, reviewers had a great experience with this company. People truly love how easy and straightforward the platform is to use for quickly converting files and handling important documents without any trouble. Customers also frequently mention that the customer support team is exceptionally helpful, polite, and remarkably quick to resolve any queries or requests. However, some reviewers expressed concerns regarding subscription terms and billing. Consumers noted that subscription details could be made clearer during the initial payment process. A few individuals expressed frustration with the account cancellation process.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how simple the website is to navigate... See more

Subscription

People report ambiguous experiences with subscription services, frequently noting that automatic monthly fees... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the prompt response times and... See more

Service

Customers had positive experiences with service, frequently highlighting excellent assistance and prompt... See more

Payment

Consumers find payment to be frustrating due to unexpected recurring charges and subscription activations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service works perfectly, you can buy for every single purchase. The only issue is the annoying semi-hidden subscription that they try to sell you in payment process. However, the support team wa... See more

Rated 4 out of 5 stars

It is a fantastic service that does what it says it's going to, and does it well. Sometimes it can be tricky to find the exact thing you are trying to do so a better menu system would get five stars.... See more

Rated 5 out of 5 stars

I received excellent service from Lisa this morning. It is not so much that the refund request was approved, it was the customer service that really makes this company stand out above the rest. What... See more

Rated 5 out of 5 stars

PDF Paw provided an excellent and very easy to use simple process for changing files required for a Visa application. There was then a minor issue with an invoice which was resolved very quickly and e... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

730 reviews

5-star
4-star
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1-star

No history of asking for reviews

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4.1

All reviews

(730)

651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fine-print Subscription Awareness.

The product/service in itself is very reliable and well-done. However, a subscription list should be readily available on the website and users should be made aware that they are subscribing from the first payment. Fine-print in an email and random cash withdrawals from your account is not very comforting especially in a foreign country with a weaker currency than the dollar.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Service

Service, Lisa answered in few minutes when I was worried about my documents. documents were deleted.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I contacted this company to resize a photo in an urgent situation.
I hadn’t realised that i had subscribed to an ongoing arrangement which I don’t need.
I contacted the company and explained. I got an almost immediate response from a human being! Lisa who was professional, friendly and efficient. Problem solved and me reassured. I could go back to them if needed. Highly recommended.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Pdfpaw Service

5 star rating: My experience using this Pdfpaw platform was AMAZING and user friendly for all users young and old.
The platform guides you step by step to the end product you require.
The customer service is awesome and very prompt in addressing your request.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and responsive customer support

I had an issue with an unexpected subscription renewal, but Lisa from customer support was very helpful. She responded quickly, cancelled my subscription, and issued a refund for the latest charge. The whole process was handled smoothly and politely.

I do wish the trial renewal terms were clearer, but the customer service itself was excellent.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Denoiser tool

I used the denoiser tool they have, and out of all the ones I used online it was by far the best. When cancelling, the customer support was also super helpful.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and honest

I made a one time only payment, but I didn´t notice that afther a few days it will be charge for full subscription. I cancel the suscription and requested a refund. I contact customer service explained my situation and they agree on givening me the refund.
Thanks ones again for been honest and assit me on my issue.
Do to this I will definetly will use there services in the near future and recommend them because they work in a very professinal way.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional resolution of incorrect charge

I had the need to contact the customer support team as I had purchased a one off cheap trial and had missed that there was a monthly subscription that attached itself to my purchase at check out. As soon as I realised that additional money had been taken from my card a few days after my initial purchase I contacted the team via their chat. In less than half an hour they got back to me, apologised and confirmed that I had both managed to successfully cancel my 'subscription' and also had organised for the additional $$ to be refunded to my card. While I can't comment on the product itself, their customer service team are outstanding!

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Communication was absolutely brilliant immediate responses to questions and queries . I would recommend it to anybody who asked 100% genuinely honest company 10 out of 10

October 5, 2026
Unprompted review

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