PDP | Performance Designed Products Reviews 101

My Xbox Legendary Controller broke after a month. The Right trigger is broken and it stays pressed in. I called tech support once every week after the two week waiting period for shipping and got the same BS answers. Ironically, every time I call it is the same tech support guy with "your order is going to ship today and the tracking number has already been printed out." Guess what, that was 2 weeks ago and he still is saying the same BS. Avoid this company at all cost.

Hello,

Dealing with DPD Customer Services has probably been one of the most frustrating customer service experiences of my life! When my son’s Afterglow headset stopped working I contacted PDP Customer Services and was told that as the product was within the two year warranty period PDP would offer a full replacement. Great I thought. I then received a confirmation email saying the replacement headphones had been dispatched. Then nothing, no replacement headphones; no contact from support. After six weeks of emailing and calling I just kept getting fobbed off by support. So I emailed the DPD CEO Chris Richards to complain. Surprisingly I received a replacement pair of headphones within 48hrs.

So the moral of this story is, if you want any degree of acceptable customer service from PDP go straight to the Chief Executive.

Had to send a Xbox One charging station in due to product recall. Absolutely no refund or contact from company. It's been months, I haven't even been able to get in contact with ANYONE from the company. I've called the 1-800-331-3844, I've filled out the contact form numerous times, I've emailed several times. Still no help whatsoever. They are THIEVES, and there is no possible way to get any resolution. Will be reporting to BBB.

I've honestly never come across a company so amateur and woeful as this.

Customer support do reply, within varying time frames, only to deflect any and all questions you may have with literally "I don't know". After waiting months, over a year, for a product with demand to be restocked, I have given up hope.

The website is atrocious. Not only did they have the completely woeful oversight of only shipping to NA, when I had tried to work around this by using a forwarding service, they wouldn't even accept my card after fifty attempts, which I specifically made sure my bank gave clearance to. They won't even allow a billing address to be outside of NA. If you don't live in Mexico, Canada, or the US, you don't exist. Your concerns and requests aren't considered and you'd be better off getting blood from a stone, because they don't even offer payment via PayPal.

So, the product will go out of stock, again, possibly for another several years. I will have had zero opportunity to obtain it. It stresses me out to even entertain the idea of trying to get basic service from PDP. Customer support doesn't care, and they won't inform me if there are even plans to make it available for me, despite my requests.

My only hope is that some stock is acquired by a third party website, or in other words, a business that actually knows what it's doing, values it's customers, and endeavours to make sure the experience is smooth. PDP is waking nightmare of corporate mismanagement and shortcomings, if you can avoid doing business with them, do so at all costs.

I am aware of how exaggerated this sounds, even I can't believe it, but they are cartoonishly incapable. Some companies make mistakes, that can be understood, but this company deals in them exclusively.

I submitted a ticket for headset not charging anymore and still under warranty. I got an email back asking for shipping address, full name and picture of receipt and headset. I replied right away with everything they wanted. Haven't heard anything back. Tried 1800 # on their website numerous times. Just an answering machine. Left several messages over various days and still didn't hear back. They obviously don't care about customer service and customer response. They must have built their business on one time only new customers. Once you have to deal with this company you'll realize this. Their stuff breaks in a year from what I've been reading. Don't buy from them.

I have contaced PDP several times via their support link to no avail. Finallay a week later i get a response;
"We have been working hard, over the past months, to provide you with exciting products like our Pixel Pals and Mass Effect: Andromeda NOMAD, as well our lineup for 2017 with which we hope to keep surprising you.

We would like to offer our sincere apologies for the fact that we have unfortunately not yet managed to respond to your email. We are extremely thankful for your patience and support, and would like to assure you that providing you with a satisfactory customer support experience remains a core focus for us.

As some time has passed since you contacted us and there is a chance that we may have answered your question already via one of our other support channels or you encountered your answer within our FAQs at (their website), we have decided to partially close your request. If your question has been answered, there is no need to take further action. In case your question has not yet been answered and you’re still looking for help, please reply to this email and we’ll do our absolute best to get back to you as soon as possible.

With our kindest regards,
The PDP Customer Support Team"

They wanted to CLOSE MY TICKET?! After no response... i emailed them stating the issue was not resolved and to keep the ticket open... Again i have yet to hear from them several days later... Worst customer service ever. Will be reporting to the BBB.

left 8 vms and submitted 2 online tickets. no one has called or emailed me back! broken afterglow headset! Don't buy their products!

Hello,

I opened case number 583788 (non-US) with the company to get my afterglow headset replaced under warranty - as it ceased to connect with the bluetooth receiver.

It has been a frustrating and arduous process thus far (yet unresolved). I was asked to send them pictures of the headset with the box and a physical copy of the receipt ! Did all that send it through and they came back to say that they'll (Tony) put in for a replacement. This was on August of this year. When I hadn't received anything in my mail or so much as shipping information by October, I sent for a reminder and - nothing.

Raised a new ticket and Brian conveyed his apologies promising he would follow it up and again - nothing.

Raised two more tickets after that with no response.

This product manufacturer does not support its products and has abysmal customer service. Please spend the money on better known products with local support structure in your country.

I strongly suggest you avoid this brand if you value your peace of mind.

I ordered an iPhone case from here, with it on, the volume buttons did not work and the case broke within two days. Sent in ticket, no response. Tried to call in, no answer. Live chat, dosent even work! This company probably is run in someones garage with no actual staff.

People, if you want to avoid many problems with your delivery and huge delays, rude staff please keep away from this courier company. Every time when I expect something to be delivered by DPD always delayed, or cancelled. THE WORSE COURIER COMPANY EVER!!!! PLEASE AVOID!!!!

Afterglow headset comes with 2 year warranty. After 12 months it will no longer hold or take a charge. I tried 5 times to contact customer support 800 # with no luck, leave a message and we will call you - left 3 messages after 10 days have not heard anything. Live chat - goes no where! Filled out a 'service ticket' again after 10 days have heard nothing. Filled out 'feedback' tab on website, still have heard nothing. I mailed back the headset for repair or replace 3 days ago, waiting to see if anything will happen! ticket # 5515-10063629