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PDSA Reviews 3,200

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The PDSA is a great place to take your…

The PDSA is a great place to take your animals, to be seen.
All the staff are respectful and courteous, there are water bowls in the waiting area.
If you're not too sure about treatment, ask them and they will go through with you the plan

May 6, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Angela

Thank you for your great feedback and kind words. Its much appreciated.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA are a great service

The vets and nurses were lovely to me, reassured me and explained every step, took great care of my cat and would recommend them, if PDSA didnt exist alot of us animal lovers would suffer, they are amazing people who dedicate their time to helping and looking after our fur babies, I cannot thank them enough

May 5, 2026
Unprompted review
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Reply from PDSA

Good afternoon

Thank you for your great feedback and kind words. I am happy to hear we were able to help you and your pet and wish them well.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA have always been there when my dog…

PDSA have always been there when my dog needed urgent treatment. I don't know what I would do without their help. Staff on reception are always friendly and helpful. The Vets I have dealt with have been amazing. Thank you so much.

April 27, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Maureen

Thank you for your great feedback and kind words, its much appreciated.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA Professionalism!

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't afford emergency call out and treatment. Therefore, we contacted our local PDSA clinic/hospital. It was easy to make an appointment. The staff, ie nurses + vet on duty that Saturday were most friendly and helpful. This was our first & only dealing with Blackpool PDSA and we were most impressed with the professionalism. We would highly recommend this branch.

May 2, 2026
Unprompted review
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Reply from PDSA

Hi Clive
Thank you for the wonderful feedback and the 5 star review, it means a lot to us. I have passed your kind words on to the team at Blackpool PDSA.
We hope Mae is on the mend soon, please give her a fuss from all of us here 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Found staff very helpful.They were so…

Found staff very helpful.They were so nice to my dog.

May 1, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Arlene
Thank you for the brilliant rating, your feedback means a lot to us.
Please give your dog a big fuss from me 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

My dog Betsy had a urine infection

My dog Betsy had a urine infection . I found the PDSA brilliant appointment was very quick the same day I phoned. They were very thura, spoke to me very well as im hard of hearing, everything was very clear in my head for what they were telling me.
Thank you all so very much

May 1, 2026
Unprompted review
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Reply from PDSA

Hi Vanessa
Thank you for the 5 star review, your feedback is important to us.
We hope Betsy is on the mend, please give her a fuss from us 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

PDSA are always kind caring and understanding

When taking my pet to the PDSA I feel confident that I’m not judged for using the service. The staff are always lovely and caring and appreciate any donations that they
Receive. I always leave more than what my bill is for and make a contribution when the bill is free.

May 1, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Margaret
Thank you for your lovely words and 5 star rating, your support means a great deal to us and we are grateful for your kindness.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

The PDSA Bristol have been an invaluable service!!!!

The PDSA Bristol have been an absolutely awesome service. Without their support and assistance I wouldn't be able to have a pet. My cat is helping with my mental and physical illness.
I always make the biggest contribution to my pets treatment that I can afford on the day. I also try and donate extra if I can. Their service is invaluable. Thanks Bristol PDSA your awesome 👍🏼👍🏼👍🏼👍🏼

April 29, 2026
Unprompted review
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Reply from PDSA

Hi Alison
Thanks for the amazing review and the 5 star rating, we really appreciate it and have passed your kind words on to our team at Bristol PDSA.
Please give your cat a fuss from me 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Incredible charity!

What this charity does is incredibly important. To be in financial difficulties but know that no matter what, your fur-kid is always going to be taken care of is priceless.

May 1, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Angie
Thanks for the wonderful review, it means a lot.
Give your fur-kid a cuddle from me 🐾
Kind regards,
Chantelle @ PDSA

Rated 5 out of 5 stars

PDSA are fantastic with my dog Max I…

PDSA are fantastic with my dog Max I wouldn’t get any better treatment for Max if I went to a private vet.
They are very friendly helpful and I trust them completely with Max.
I don’t know what I would do without them, as I can’t afford to take Max to a private vet. I wouldn’t hesitate in recommending the PDSA.

May 5, 2026
Unprompted review
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Reply from PDSA

Hi Mrs Johnstone
Thanks for the 5 star review, we really appreciate the feedback.
Please give Max a big fuss from us all.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Oldbury ---I saw a older male vet last…

Oldbury ---I saw a older male vet last week who was the nicest man , and was I thought experienced .

May 1, 2026
Unprompted review
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Reply from PDSA

Hello Sandra
Thank you for the wonderful feedback and the 5 star rating.
I will pass on you kind words to our team at Oldbury PDSA.
Kind regards,
Chantelle @ PDSA

Rated 5 out of 5 stars

Saved our girls life after a major…

Saved our girls life after a major complication after surgery, forever grateful.

April 24, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Jade
Thanks for the 5 star review, it means a lot.
Please give your girl a big fuss from all of us here.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

The pdsa are a amazing team

The pdsa are such an amazing team very understanding and very compassionate and very sympathetic I cant thank them enough for what they have done for me over the years thank you

May 1, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Tracy
Thanks for the great feedback, we really appreciate it.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

PDSA Blackpool

PDSA Blackpool - All staff very friendly and very helpful. The lady Vet was patient and thorough with Mae, our ragdoll cat. Thank you so much.

May 2, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Trish

Thank you for your great feedback and kind words, its much appreciated. We wish Mae well and I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

I just wanted to say thank you

I just wanted to say thank you. I visited the Margate pdsa with my Cockateil Fred. He had a poorly foot and it was infected. We saw lovely reception staff, a lovely vet and I was so humbled by all you do. What a fantastic charity you are. It's so lovely to know that you can own and love a pet but that when the worse happens and you wouldn't be able to afford veterinary care, that it is available because you are there. So, thank you so much. Fred's foot is healing nicely and he is singing sweetly again. Honestly from the bottom of my heart thank you to everyone behind the scenes, on the front line and everyone inbetween. :)

I think too many people take for granted that there are charities and people around that will help out in certain circumstances and I don't think that your charity and everyone involved are shown the gratitude that they deserve.

So I'm saying it. Thank you.

April 23, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Julia

Thank you for your great feedback. It is much appreciated. I am happy to hear that Fred is on the mend and we have been able to help. I will pass on your feedback to the team.

Thanks Nicky @ PDSA

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

They have helped in my circumstances and provided great support and peace of mind.
They are a great animal charity and l am extremely grateful they exist and give options out there.
Highly recommend.

March 29, 2026
Unprompted review
PDSA logo

Reply from PDSA

Dear Julie

Thank you for your great feedback and kind words. I am happy to hear we have been able to help you and your pet.

Thanks Nicky @ PDSA

Rated 5 out of 5 stars

Top tier treatment from a well…

Top tier treatment from a well underfunded charity

April 30, 2026
PDSA logo

Reply from PDSA

Hi Pamela

Thank you for your great feedback, its much appreciated and I will happily forward this on to the call handler.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Cannot fault the service and I was…

Cannot fault the service and I was pleasantly surprised as to how quick my claim was paid out.

April 24, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Niamh

Thank you for your fantastic feedback, its much appreciated.

Thanks
Nicky @ PDSA

Rated 1 out of 5 stars

Mortified is understatement

Mortified is understatement, my dog developed lumps n bumps, I raced him straight 2 pdsa in Boro, obviously ad 2 eggagerate a bit, otherwise I wudnt of got in, I gave £20 donation which I didn't mind in the slightest, I was told that I wud receive free medication but still ad 2 pay £31 and alls it was, was piriton & flea tablets even tho I ad told them I only flea'd him day b4, they never examined my dog, didn't put 1 finger on him, I won't b going back I have now gone private and awaiting my 1st appointment, the donation and prescription I paid 4 amounts 2 less than I wud have 2 pay 4 consultation n meds fee

April 28, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Janine

I am sorry to hear of your experience.

Nicky @ PDSA

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