Peak Dale Products Ltd Reviews 254

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, friendliness, and promptness. People frequently mention the high quality of the products, noting they are exactly as described and always meet expectations. The delivery service is also a standout, with many reviewers commending the super fast and timely arrival of their orders, often arriving the next day. Reviewers appreciate the responsive and personal service, with some noting the company's willingness to provide samples and solutions for specific needs. The overall sentiment is that this company is reliable, offers great value, and maintains a consistent standard of excellence.

What people talk about most

Product

People report positive experiences with product quality, consistently describing them as great, excellent,... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting quick and speedy deliveries. Many... See more

Service

Reviewers consistently mention positive feedback about the service, frequently describing it as fast,... See more

Order

Customers consistently note positive experiences with order, highlighting prompt dispatch and on-time... See more

Quality

Customers had positive experiences with quality, consistently praising the products as reliable and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually offer bauble painting parties in the run-up to Christmas, but having seen Peak Dale's range of seasonal embossing kits, I'm changing things up this year! Cannot wait to get creating Christm... See more

Rated 5 out of 5 stars

Every time I order from Peak Dale the service is 5 star. Confirmation email, invoice emails and dispatch details all sent promotly. Delivered super fast too

Rated 5 out of 5 stars

Excellent service, efficient friendly, huge choice of quality products. This company never misses a beat. So lucky they are local too.

Rated 5 out of 5 stars

Very efficient and prompt service. Always very helpful. One of those few companies that pride themselves on good customer service. Thank you Peakdale.


Company details

  1. Handicrafts Wholesaler

Written by the company

Hello and welcome to Peak Dale Products wholesale craft and hobby supplies. We are centrally based in Derbyshire and have been supplying the trade with quality products since 1997. If you are already registered on our website simply log in with your email and password. If you want an account with us, click on "Apply for an account", complete your details, and submit. We will check everything and get back to you within an hour or two. Our website is designed for quick ordering and has some handy functions. The search is second to none (although only available once logged in). We have easy one-stage ordering, a permanent basket until checkout and you can view previous orders, change your password, change/amend addresses, etc. We aim to despatch your order for next-day delivery and our carriage-free order to most of the UK mainland is only £150.00 ex VAT, under this amount carriage is only £6.80 ex VAT. Note: prices shown on the web include your discount and are ex VAT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 4 out of 5 stars

Good bulk ordering but new packaging may need to be addressed

Lots of help when I needed to place a bulk order of aperture cards and envelopes. Was also able to choose a specific delivery date which was great. Bulk order meant I didn’t incur any delivery charge either.
All the cards arrived ‘loose’ but mostly well packed. However, some were slightly damaged in transit, others in the manufacturing.
I think that maybe some kind of paper banding would help to limit the creasing and bending on these items. I know that Peak Dale are now reducing their plastic packaging, which is good, but it did have its uses as far as keeping the products in perfect condition is concerned. An ‘eco’ substitute may be something to look at.
Fortunately I was sent more cards than I needed, so not a problem otherwise.

May 22, 2023
Rated 2 out of 5 stars

Delivery was slow (although I was…

Delivery was slow (although I was informed of the problem). The cork sheet I ordered for a client was not as the product photo.

April 25, 2023
Peak Dale Products Ltd logo

Reply from Peak Dale Products Ltd

Hi there. We love to hear you're feedback, wether it be positive or negative. It really does shape a small company like ours.

We can only apologise for the delay caused by DPD not showing up to collect parcels.

The cork photos have now been rectified.

Rated 5 out of 5 stars

Perfect

All items as described, well packaged, prompt delivery, good communication. Perfect thanks!

April 18, 2023
Rated 4 out of 5 stars

Quick delivery, Great Service.

Quick delivery. Delivery packaged well. The only small issue is that one item 'CANDLEULT / 5036117030987' packaging was different to the image on site, which means I have to take new images. This slows down getting the product to market. Would be great to have improved media on the site for the products. Conclusion, great service and will definitely keep using them.

April 11, 2023
Rated 5 out of 5 stars

Excellent Service

As always, excellent service. Excellent quality products. When there is an issue with an order, they're very quick to fix the problem. When you ask a question about a product, they're always quick to reply. I can't fault this company on anything.

April 10, 2023

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