Peak Pharmacy Reviews 

2,450
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and competitive prices available across their entire online catalog. Many people also find the digital platform very straightforward and simple to navigate when placing orders or managing necessary healthcare consultations. Consumers often highlight the professional and friendly staff who provide helpful support throughout the process. Some reviewers were not happy with unexpected delays in receiving their repeat prescriptions and occasional communication challenges with staff. A few customers additionally experienced frustratingly long waiting times at the physical pharmacy location alongside rare mix-ups with their medication packaging.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

Reviewers highlight positive aspects of service, often describing it as helpful, quick, and efficient with... See more

Order

Clients share positive opinions on order, highlighting the simple and straightforward online process.... See more

Product

Reviewers mention positive feedback about product, highlighting great prices, easy ordering processes, and... See more

Price

Consumers find price to be positive and consistently highlight the great value and competitive costs offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send... See more

Company replied

Rated 5 out of 5 stars

I ordered antimalaria tablets. I completed the easy to use but thorough medical questionnaire. The website recommended a generic drug but gave me alternatives. It also calculated the required number o... See more

Company replied

Rated 5 out of 5 stars

I attend the peak pharmacy in stonebroom, all the staff are very helpful but the main pharmacy lady is extremely helpful and will listen and offer advice where needed. I have been to other pharmacy’s... See more

Company replied

Rated 5 out of 5 stars

Thank you to Peak Pharmacy, a straight forward order ,all done very swiftly, without all the fuss. order arrived quickly. I had ordered this simple tube of mouth gel from another Pharmacy to be told... See more


Company details

  1. Pharmacy
  2. Online Pharmacy

About Peak Pharmacy

Written by the company

Peak Pharmacy - The trusted Community Pharmacy that delivers all of your healthcare and health service needs across the East & West Midlands, Milton Keynes, Manchester and online!


FREE DELIVERY ON ONLINE ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35


Peak Pharmacy is one of the UK's largest independent Community Pharmacy groups.

Our Pharmacies offer much more than providing you with your NHS Prescription medication! We offer a range of FREE and private healthcare services such as:

...and so much more!

Click below to find your nearest Peak Pharmacy for opening hours, location and a list of the branch's services. find a pharmacy

While we love seeing customers in our Pharmacies, you can use our Online Clinic to buy medicines for:

...and so much more!

We also offer a wide range of over the counter Pharmacy Medicines that we can deliver directly to your front door!

Feeling under the weather? Did you know that Peak Pharmacy can now treat you for 7 common health conditions? From earaches to UTIs, visit your local Peak Pharmacy branch or click the button below to learn more! pharmacy first


Peak Pharmacy was founded in 1981 and is based in Chesterfield, Derbyshire.
It has grown via merger and acquisition from a single pharmacy into the business it is today, consisting of over 150 pharmacies and an online pharmacy.
In 2023 we moved to our new purpose-built facility, in Bolsover, housing both our head office and warehouse. The warehouse uses state-of-the-art automation technology and machinery for medicine packing and distribution.


VISIT OUR WEBSITE vacancies CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,450)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering experience and fast…

Easy ordering experience and fast shipping!

February 4, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We appreciate you taking the time to provide us with feedback, and even more so that you are happy with the ordering process as well as the fast delivery!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Nice to been there.

November 7, 2025
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happy to hear you had a positive experience on your recent visit to your local Peak Pharmacy.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

I went today with a sinus problem

I went today with a sinus problem, as i couldn't get in touch with the Doctors....Pharmacist saw me and she was absolutely brilliant.
Thankyou so much

February 10, 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re really pleased we were able to help when you couldn’t get through to your GP. Our pharmacists are always here to provide advice and support when you need it, so it’s wonderful to hear you had such a positive experience.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Quick and easy,

Quick and easy,

February 2, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear you found our online service quick and easy. We look forward to helping you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Fast delivery of pills my local…

Fast delivery of pills my local pharmacy could not provide.

February 2, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear we could provide the medication you needed quickly, especially when your local pharmacy couldn’t. We always aim for fast, reliable service and look forward to assisting you again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Easy ordering and prompt delivery

Easy ordering and prompt delivery

February 2, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re glad to hear that placing your order was straightforward and that it arrived quickly.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Happy customer

Quick, reliable service. I wanted generic malaria tablets for an overseas trip. The consultation process was simple and I was able to choose the number of tablets to order. Other pharmacies only sell packs of 12, 24 etc which ends up wasting tablets.

January 20, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear you found shopping for your anti-malara prevention treatment was quick and reliable. Our aim is to make the consultation process straightforward and to give you flexibility with your medication.

We’re always here to help with your future needs. Have a wonderful trip!

Kind Regards

Peak Pharmacy

Rated 1 out of 5 stars

Terrible Service!

Advertises hat they are open until 6pm.

I have rushed back from work twice this week to arrive at the shop just after ten to six. Both times they have been closed with the shutters down with staff members making their way to the car park at the back of the shop.

Terrible service!

February 5, 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are sorry to hear of your experience. If any of our Pharmacies have not been open in line with our published trading hours, this would need to be investigated.

Your review does not state which of our Pharmacies you visited, if you are able to share this information, and the relevant dates, we will look into it as a matter of urgency.

Please contact our Superintendent's Office here - https://www.peakpharmacy.co.uk/contact

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

easy to converse

easy to converse. no rush. listened.

January 29, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re pleased to hear you found our team approachable and took the time to listen without rushing. Providing a calm and supportive experience is very important to us, and we’re glad it made a difference.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Excellent product

Excellent product, quick service delivered on time.

January 7, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happ to hear your delighted with both your item as well as the servcie you recieved. Thank you for using us, and we hope that you consider returning in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Very helpful service to have

I have an iron deficiency and was told by my GP to try taking supplements (something I was already doing) I've struggled with iron deficiencies since I was a teen. I was able to order some stronger iron tablets from Peak Pharmacy to help (it was also cheaper than paying for an NHS prescription).

January 26, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re pleased to hear you were able to order the stronger iron tablets you needed and that our service provided a convenient and cost-effective alternative to an NHS prescription. Supporting our customers’ health in a straightforward and affordable way is very important to us, and we’re glad we could help.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

I’m a returning customer

I’m a returning customer. Easy to use service when ordering Malaria tablets for myself and a family member. Tablets were a good price and choice of brand or non branded were offered. Delivery was quick and tablets were packaged well.

January 21, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

It's great to hear you are happy with our online service when ordering our anti-malaria tablets.

We always aim to provide a smooth and reliable service, and it’s wonderful to know we met your expectations once again.

Have a wonderful trip, and hopefully you'll be a "returning-returning" customer in the future!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

No issues

Everything perfect and great prices.

January 22, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

That’s exactly what we love to hear. We really appreciate you choosing our online pharmacy and look forward to providing the same great experience for you again next time!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Ben was very helpful and knowledgeable…

Ben was very helpful and knowledgeable and gave me all the information I needed

January 14, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

His knowledge is exceptional, and he always makes sure patients feel informed and reassured. We’ll be sure to pass on your kind words to him. Thank you for taking the time to share your feedback with us.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Great service

Great service, great delivery time and excellent prices 5*

January 21, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We appreciate your kind words, and this kind of feedback always brings a smile to our online pharmacy team. Thank you

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Good service

Good service, prompt delivery. Thanks

January 21, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

We are pleased to hear that you are happy with the service you received with our online pharmacy and the speed of your delivery. Thank you for leaving us a review.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Package arrived in perfect condition…

Package arrived in perfect condition thanks to Royal Mail. Very quick delivery after ordering.

January 20, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re pleased to hear your package arrived safely and so quickly. We use Royal Mail for its reliability and speed, and it’s great to know it made your delivery experience a positive one!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Impressed by speed of service.

Impressed by speed of service.

January 20, 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear you were pleased with the speed of your delivery. We use Royal Mail because it’s reliable, fast, and also allows you to track your order every step of the way, giving you that extra peace of mind.

Kind Regards

Peak Pharmacy

Rated 1 out of 5 stars

Customer Service is unbelievable!!!!

Customer Service is unbelievable!!!!

January 23, 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are sorry to hear you had an issue. Please can you contact us, so that we can investigate this matter for you.

https://www.peakpharmacy.co.uk/contact

Kind Regards

Peak Pharmacy

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