Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... See more
Company replied
Ordered two Thermos flasks that came well packed and in pristine condition. Delivery was slightly delayed, but the team were excellent in resolving the issue. Cannot fault the customer service.
Company replied
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... See more
Company details
Written by the company
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
Contact info
7 Bridgefields, AL7 1RX, Hertfordshire, United Kingdom
- Hello@pearlandbear.com
- pearlandbear.com
4.4
Excellent
166 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from pearlandbear.com
Hi Keziah!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you received excellent service from our team!
We look forward to welcoming you back to Pearl and Bear soon!
Excellent service excellent product
February 24, 2026
Reply from pearlandbear.com
Hi Karen,
Thank you for taking the time to leave us a 5* review!
We are so pleased that you are happy with the service and product received!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Delivery very quick.
February 23, 2026
Reply from pearlandbear.com
Hi there! Thank you for taking the time to leave us a 5* review!
We are so pleased to hear about your experience with us, and are so pleased that you are pleased with the delivery time!
We hope to welcome you back to Pearl and Bear soon!
Fantastic stocking filler
Great price & quick delivery. Flask made my scottish hubby's day. He's been after a decent flask for ages.
January 2, 2026
Reply from pearlandbear.com
Hi Sandra!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you are happy with your new flask!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Kerry!
Thank you for taking the time to leave us a review! We are so pleased to hear that you are happy with your order and the time taken to deliver!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Would shop here again!
Ordered two Thermos flasks that came well packed and in pristine condition. Delivery was slightly delayed, but the team were excellent in resolving the issue. Cannot fault the customer service.
October 29, 2025
Reply from pearlandbear.com
Hello!
Thank you so much for taking the time to leave us a review!
We are so pleased to hear that you are happy with the service received at Pearl and Bear, and that you love your Thermos flasks!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
They are scamers it's been more than 2…
They are scamers it's been more than 2 weeks still waiting for my parcel.they don't give reply to your emails. Really disappointed. Don't buy from them.
October 17, 2025
Unprompted review
Reply from pearlandbear.com
Hi!
Thank you so much for taking the time to leave us a review.
We can see that the singular product that was delayed from your order is currently in transit with Royal Mail, and is awaiting a tracking update within their depot. The rest of your order was received on 20/10/2025 and confirmed by you on 22/10/2025.
We sincerely apologise for any inconvenience caused by the slight delay communicated to you via email, as we understand how any delay can be frustrating.
Please note that due to the busy season, our customer service assistants are working hard to get back to everyone that emailed over the weekend.
We appreciate your patience.
If there is anything else we can assist with, please do let us know.
Kind regards,
Pearl and Bear Team
Ordered a vtech laptop for my son
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, opened an investigation within a day, had the outcome and resolution the day after that, they offered to refund or replace my item. I have received my refund within two days, as stressful as this situation was,these guys are quick, friendly and efficient. I hope to order again in the future
October 19, 2025
Unprompted review
Reply from pearlandbear.com
Hi Frankie, thank you so much for leaving a review!
We are pleased to hear about the efficient customer service you received! Our sincere apologies caused by any delays or inconvenience with DPD, and we are glad that we could have this issue resolved for you as soon as possible.
Thank you for your patience and understanding during this time.
If there is anything else we can help you with, please do let us know.
We hope to welcome you back to Pearl and Bear soon!
Musical potty great value for money
Thought the musical potty ,was value for money to be fair ,very pleased .and the tune was great .
August 26, 2025
Reply from pearlandbear.com
Hi Anne, thank you so much for leaving a 5* review!
We are so pleased to hear that you love your order of the Musical Potty!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Zarmina,
Thank you for taking the time to leave us a 5* review!
We are so pleased to hear that you were satisfied with your experience with us!
We hope to welcome you back soon!
Kind regards,
Pearl and Bear
Nappy wraps…
Product arrived in a timely manner and I was kept informed throughout the process
May 27, 2025
Reply from pearlandbear.com
Hi Esther, thank you for taking the time to leave us a 5* review!
We are so pleased to hear that you are happy with the service you received from us!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Diana,
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you had a wonderful experience shopping with us! Thank you for your kind words!
We hope to welcome you back soon!
Kind regards,
Pearl and Bear Team
Reply from pearlandbear.com
Hi Mark!
Thank you for taking the time to leave us a 5* review!
We are so pleased to hear that you are happy with our service and fast delivery!
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Great !
Was very legitimate. Shipping was faster than expected and product was perfect. Will be ordering through them again.
March 28, 2025
Reply from pearlandbear.com
Hi Victoria! Thank you for taking the time to leave us a 5* review!
We are so pleased to hear that you were happy with the service you received and the fast shipping time!
We look forward to inviting you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Missing item
Order item 2 weeks ago, still hasn't been dispatched, no contact number. Won't be using again
March 15, 2025
Unprompted review
Reply from pearlandbear.com
Hi there, thank you for taking the time to leave a review.
We are sorry to hear that you are unhappy with the service you have received. Our team are looking into this further for you, if you could please email our customer service team, we will be able to advise further for you.
Thank you!
-Pearl and Bear Team
Ordered the rapid cool flask for…
Ordered the rapid cool flask for formula, and it is the best purchase ever. Fast delivery and great email updates on the purchase, I highly recommend this flask to make life on the go with a baby a while lot easier
February 24, 2025
Reply from pearlandbear.com
Hi Sian,
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you are enjoying your Rapid Cool Flask and its benefits for making bottles on the go!
We hope to be able to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team x
Excellent service
The parcel was delivered very quickly. It was £10 cheaper than anywhere else aswell. Bonus
February 24, 2025
Reply from pearlandbear.com
Hi Michele!
Thank you so much for taking the time to leave us a 5* review! We are so pleased to hear that you were happy with the delivery time, and the unbeatable price on Pearl and Bear!
We hope to be able to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
arrived ahead of the promised timescale…
arrived ahead of the promised timescale and exactly as described
February 25, 2025
Reply from pearlandbear.com
Hi Keith!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you had a great experience with Pearl and Bear, and that the delivery times exceeded your expectations!
We hope to welcome you back really soon!
Kind regards,
Pearl and Bear Team
Excellent service changed my order as I…
Excellent service changed my order as I accidentally ordered the wrong colour and item is as described and delivered quickly
February 25, 2025
Reply from pearlandbear.com
Hi Jane!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear you are happy with your experience with Pearl and Bear!
We hope to be able to welcome you back really soon!
Thank you,
Pearl and Bear Team x
Some great offers however….
Some great offers, however placed an order a week and a half ago and had no correspondence about when it’s been shipped, I have emailed twice and sent a message on Facebook to which I have had no reply! Really hoping this isn’t a scam!
February 5, 2025
Unprompted review
Reply from pearlandbear.com
Hi Kate,
Thank you for sharing your feedback, and we sincerely apologise for the lack of communication regarding your order.
We understand how frustrating this must be, and we want to assure you that our team is actively working on retrieving an update for you. Your query, sent via email and Facebook, has been received, and we're doing our best to provide you with the information you need as soon as possible.
We truly appreciate your patience and understanding, and we want to reassure you that this is certainly not a scam. We'll be in touch shortly with an update on your order.
Kind regards,
Pearl and Bear Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.