Pearl Claims Reviews 21

I had no idea if I had paid too much for my car finance, but thought I would check after seeing the advert on facebook. After speaking with Pearl I have found I paid way too much! I am shocked this happened, but really happy that I will be getting some money back that I wasn't expecting. Now I just need to decide where I will be booking my next holiday. Thank you to everyone I have spoken to at Pearl, you have all be lovely and very helpful.

I set up for a claim via pearl claims, I was dealing with a man called Matt and later my claim was passed over to Andrea. I was told that the claim would be sent and the finance agency would have 90 days to respond, at this point they would have 90 days to pay the claim. So it was expected that thos would be resolved in the space of 6 months and that I can expect £2500 from the claim.
We are now over 18 months later where I have had to chase numerous times to recently find out that this has never even been passed onto a solicitor to make the claim.
I am now looking into complaining to the Legal Onbudsman as I won't be able to make a claim via another company as they have taken so long that my claim now falls outside of the 6 year window.
I feel that I will have to purse a case against Pearl Claims to get the money I was told I would get for my claim due to professional negligence on their part.
I would recommend anyone to think again before using this company.
I have kept all the emails between myself and Andrea at Pearl Claims as I believe this will provide the evidence to prove their negligence should the Legal Onbudsman inform the to file my claim

Great service and communication from the start. Spoken to Andrea who was very helpful and understanding. She was able to answer all my questions and guided me through the process. She made it feel personal which made me at ease. Thanks for your help.

I clicked on an add online and Pearl have helped me with my refund I had been sold my car at double the APR !
Wonderful customer service and went out of there way to help me

Shocking customer service, eager at first but then go very quiet on you.
Numerous emails later and I'm just being ignored, very unprofessional.

I started this claim earlier this year and wasn't expecting an outcome. The process has been very swift so far and I have been updated by the lovely staff every step of the way.

I contacted pearl claims regarding my Fiat 500, I would recommend them to anyone looking for their refund. They got into contact with me within a week and kept me up to date every step of the way. Brilliant customer service.
CANT RECOMMEND ENOUGH!!!

I have never come across such great service! highly recommend to anyone who gets contacted by this company!

That’s me booking an holiday to Ibiza thanks pearl claims, Andrea has been fantastic from start to finish

Greedy greedy b@stards!!! Selling on cases after 18 months of being dragged along to make a couple of pounds to the highest bidder. My case has been sold on to SSB law that charge 48% of the claim!!!!! Plus other costs and charges. Shower of sh!t. Saul Goodman has more credibility than these clowns!!!!

I was contacted by this company not too long after showing some interest in an advert, the advisor was very clear and explained the full process from start to finish, and they've always kept me up to date with my claim. Overall this is a great company with great staff, would highly recommend it.

First started dealing with this company back In November. All good to begin with phone calls and feedback but then inexplicably they disappeared from the internet, phone number regularly went to an answer phone and I never received any further contact.
I would have thought they had simply ‘gone under’ had their website not been back on the internet again but this time with a phone number they offer not being recognised!
I am assuming they are fraudulent and will source another company!

Great staff, I have recommend the service to my friends and family.

I contacted a few companies and decided to use Pearl
The lady was so friendly and made me feel at ease as I’ve had bad experiences with some companies and don’t like to send my information
Professional and down to earth explaining the whole claim

I honestly am thankful that Pearl acted on my behalf at such difficult times. I was struggling with my finance payments and I always thought I was over charged.
Pearl helped me get my money back I would glady use them again

After giving authorisation to act on behalf of me early 2022 I have not heard anything from them

Great customer service and lovely gentleman helped me claim my compensation.

I currently have an ongoing claim over the last 6 months which i was advised had been settled with the finance company involved back in Nov 2022. I have since spoken with the finance company who have denied having any contact whatsoever from PearlClaims. I have had no contact in nearly 3 months now. Over the last 3 weeks I have tried to contact pearl everyday, multiple times throughout the day. Nobody ever answer the phone, replies to emails, requested callbacks or voicemails. Although everything suggests this is a legal company, I am starting to come to the conclusion it may be a scam. If it is not scam it is an extremely poorly run company. I would not recommend.

Update: I referred this matter to the Financial Ombudsman who have contacted Pearl on March 2nd and still no contact from them. If they have no responded by may 3rd then an investigation will be opened. I would definately recommend staying away from this Company

Aggressive and shady tactics to take as much money as they can, when you call them out they shout and bully you

Aggressive and pushy on the phone, Jordan was lovely and informative however after declining going through with the PCP claim a phone call from a lady was aggressive pushy and rude. Would not recommend