Pearl Insurance Reviews 562

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, responsiveness, and dedication, often highlighting their helpfulness in navigating complex processes. Many people appreciate the excellent customer service, noting the ease of communication and the ability to speak with a live person. Consumers also frequently mention the reasonable pricing and the overall quality of the service provided, with many finding the response times to be quick and efficient. However, some customers also noted occasional issues with communication, mentioning that emails sometimes took days to answer or that it took several days to receive confirmation after purchasing or renewing a policy. A few other people also felt that the approval process could be lengthy, with requests for documentation being repeated.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received better rates... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the personal and professional... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the promptness and... See more

Based on these reviews

Rated 5 out of 5 stars

I can't say enough great things about Phil at Pearl Insurance. He truly went above and beyond to help me switch carriers at the last minute—something that could have been incredibly stressful, but he... See more

Company replied

Rated 5 out of 5 stars

Kari was great in getting us set up with the correct insurance for our business after having the wrong coverage for 13 years Kari spotted the problem and got us a couple quotes. While the price was a... See more

Company replied

Rated 5 out of 5 stars

JJ Ginther, Alex Martinez, and Avery Frey are all professional and responsive. Pearl's rates are also reasonable for the coverage. As an injury attorney for over 20 years, I do not think highly of man... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with Phillip who was absolutely amazing. He answered all my questions, was quick to get my estimate which was more coverage at a better price than my current policy. So e... See more

Company replied


Company details

  1. Business Insurance Company
  2. Accident Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Liability Insurance Company

About Pearl Insurance

Written by the company

About Pearl Insurance

Pearl Insurance, one of the Pearl Companies, is a top-50 U.S. insurance broker specializing in liability insurance for accountants, automotive businesses, behavioral and allied health professionals, lawyers, and real estate professionals.

Founded in 1954, we believe that people have a basic human need to live and work with certainty. Through exceptional customer service and tailored liability products, we help business professionals protect what's truly important.

Accountants Professional Liability Insurance Starting at $25 Per Month

We know money is tight for small businesses. That's why we have accountants professional liability insurance plans starting at just $25 per month for qualifying firms. Our Accountants Advantage program is recognized by 4 state CPA societies as a preferred insurance provider. We offer personalized service, affordable endorsements (including cyber), and quality risk management materials. Plus, you can receive your coverage within 48–72 hours of a completed application. Visit our website for an instant quote and to apply today.

Real Estate E&O Insurance Starting at $33 Per Month

We offer Real Estate Errors & Omissions (E&O) Insurance that’s designed by and for real estate professionals—not something generic that’s been modified, pieced together, and missing what you need. Policies start at just $33 per month. PLUS, we offer an affordable, enhanced cyber endorsement, unique agent-owned coverage, $0 of out-of-pocket expenses with qualifying claims, and more. All backed by a company with 40+ years of experience insuring real estate professionals. Visit our website for an instant quote and to apply today.

Custom Garage Liability Insurance for Automotive Businesses

We know your needs as an automotive business are unique. That's why we offer custom garage liability insurance through our AutoShield Plus program. With access to 6+ highly rated carrier partners, 20+ optional coverages, and quote comparisons, you'll know you're protected with the best, most competitively priced coverage. Visit our website for a no-obligation quote today.

Lawyers Professional Liability Insurance from Names You Trust

Our Lawyers Protection Plus program offers lawyers professional liability insurance from some of the oldest and most respected carriers and underwriters in the business—the top 30 to be exact. With our carriers' help, we've tailored our program to your specific needs as a lawyer and have spent years developing relationships that will work to your advantage when it's most important. Visit our website for a no-obligation quote today.

Malpractice Liability Insurance for Behavioral & Allied Health Professionals

Need malpractice insurance for your professional business? Get covered in less than 3 minutes with Pearl Malpractice Insurance tailored to your behavioral or allied health business. Coverage is affordable—you can get insurance for as low as $20 per month. Plus, you'll receive your certificate of insurance instantly, so you can get back to focusing on your clients. Visit our website for an instant quote and to apply today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

562 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

great experience

Marvin -my agent- was helpful, followed through, and responded to all my requests. It was a very positive experience.

April 7, 2026
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Reply from Pearl Insurance

Hi Laura—we’re so glad to hear you had a great experience! We’re grateful for your business and look forward to continuing to serve you.

Rated 5 out of 5 stars

It was great to talk to a real live…

It was great to talk to a real live human to help us get started. Other companies provided us with online quotes only, and it's somewhat difficult to figure out what is offered just by reading their webpages. Austin reached out to us and spent a good deal of time explaining how everything would work for us. Yes, we chose to work with Pearl because they offered the best price, but even if they were higher than the others, we probably would have still chosen to use them because to the personal service offered to us. Thank you Austin!

April 2, 2026
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Reply from Pearl Insurance

Hi Kelly—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Best communication and very helpful

Best communication and very helpful

March 31, 2026
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Reply from Pearl Insurance

Thanks again for choosing Pearl, Chandra! We’re so happy your experience was a good one and hope to continue exceeding your expectations.

Rated 2 out of 5 stars

E & O insurance SNAFU

they think a realtor receiving commission of $20k is a full-time job. Yet this is a gross figure not take home, so it is about as part-time as you can get. also the $$ taken in commission does not indicate the number of hours one works a week. According to the U.S. Bureau of Labor Statistics (BLS), part-time work is generally defined as 1 to 34 hours per week. NOT DETERMINED BY AMOUNT OF INCOME

April 28, 2025
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Reply from Pearl Insurance

Thank you for your feedback. We’d like to clarify that the distinction between full-time and part-time status in our E&O program is not based on labor law or BLS definitions. It is an underwriting determination based on actuarial risk analysis.
The carrier uses annual commission income as a consistent way to assess professional liability exposure. Based on actuarial data, the $20,000 commission threshold has been shown to reasonably differentiate risk levels for this program. These criteria and rates are filed with and reviewed by state regulators.
We understand individual circumstances can vary, and we encourage anyone with questions about their classification to contact us directly so we can review their situation.

Rated 5 out of 5 stars

They found me at just the right time…

They found me at just the right time worked out perfectly

March 19, 2026
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Reply from Pearl Insurance

Hi Jeffrey—thank you for the positive review and your continued trust! We’re honored to support you.

Rated 4 out of 5 stars

The service was great

The service was great, except it took longer than I expected since I was with you for many years w/o any claims until I retired. I am now back doing some business & needed my E&O back.

March 25, 2026
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Reply from Pearl Insurance

Hi Moshe —We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Great To Work With

Jeramiah worked very hard to ensure that our firm's needs were met. The process can be complicated, but he was patient and responsive, answering questions and ensuring that we submitted proper forms and supplemental documents.
We did have an issue with a Tail Policy, but that issue is in the process of being resolved.
Overall, the customer service and quality of the policy are excellent, and the process of actually securing the policy after the quote and qualifications were completed was fairly easy.

March 19, 2026
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Reply from Pearl Insurance

Thank you for your thoughtful words, Becky! We’re thrilled we could meet your needs and are grateful for the chance to continue supporting you.

Rated 5 out of 5 stars

Efficient service and reasonable price

Super Service

March 23, 2026
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Reply from Pearl Insurance

We’re grateful for your feedback and trust in us, Karla. At Pearl, it’s our goal to provide exceptional service, and we’re happy to know we delivered.

Rated 5 out of 5 stars

Excellent staff

Excellent staff, quick response.

March 18, 2026
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Reply from Pearl Insurance

Hi Jennifer—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Tristi was very informational

Tristi was very informational, courteous, and made my experience overall an Amazing process.

March 5, 2026
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Reply from Pearl Insurance

It’s great to hear you’re happy with your experience, Nikki! We truly appreciate your trust in us and look forward to protecting you for years to come.

Rated 5 out of 5 stars

Phil was very helpful to me in…

Phil was very helpful to me in obtaining E and O insurance. He was quick to respond and informative. I appreciate his help and guidance very much.

March 9, 2026
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Reply from Pearl Insurance

Hi Phil—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Asked me to compare

They reached out and did not try to sell me or keep talking over me. They just asked me to review the prices and compare with my current provider. I did, and saved over 20%

March 4, 2026
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Reply from Pearl Insurance

Hi David—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Debbie Bindeman is excellent

Debbie Bindeman is excellent. She went beyond expectation. Is personable, Professional and proficient.

March 3, 2026
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Reply from Pearl Insurance

It’s always such a pleasure to hear from happy customers. Thank you, David! We look forward to being your source for coverage and support for many years to come.

Rated 5 out of 5 stars

Tristi

Tristi
Barlow

February 25, 2026
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Reply from Pearl Insurance

Hi Stewart—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars
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Reply from Pearl Insurance

Thanks again for choosing Pearl, Cyndy! We’re so happy your experience was a good one and hope to continue exceeding your expectations.

Rated 5 out of 5 stars

Extremely Helpful & Communicative!

Stephanie Bates has been extremely helpful & communicative with both my Errors & Omissions policy, as well as cyber coverage. Highly recommend!

February 25, 2026
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Reply from Pearl Insurance

Hi Jamie—we’re so glad to hear you had a great experience! We’re grateful for your business and look forward to continuing to serve you.

Rated 5 out of 5 stars

Cameron was very helpful through out…

Cameron was very helpful through out the whole process. Any time I had a question, he was prompt and knowledgeable.

February 26, 2026
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Reply from Pearl Insurance

Hi Kevin—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

Rated 5 out of 5 stars

Stephanie was responsive

Stephanie was responsive, answered all of my questions and made me feel comfortable with my quote and subsequent purchase. Thank you

February 17, 2026
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Reply from Pearl Insurance

Thanks again for choosing Pearl, Stephanie! We’re so happy your experience was a good one and hope to continue exceeding your expectations.

Rated 5 out of 5 stars

Quick transaction

Quick transaction - thank you

February 16, 2026
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Reply from Pearl Insurance

Thanks so much for your thoughtful feedback. We’re delighted that your experience with our team was such a positive one.

Rated 5 out of 5 stars

Heersema

Heersema, Janet -Extremely helpful

February 20, 2026
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Reply from Pearl Insurance

Hi Bernard—We truly appreciate your kind words! It’s wonderful to know you had such a good experience with us. We look forward to continuing to support you!

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