I had inherited a broken pearl necklace and Pearls Direct followed my instructions and re-strung the necklace, and made a bracelet plus a pair of earrings with the spare pearls all with new silver cla... See more
Company replied
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The company needs to put sometime and thought into how they receive feedback and process returns. After purchasing a product I sent an email enquiring was it was made of as it had broken. I attached a... See more
Company replied
The beautiful button pearls were delivered quickly and in excellent condition. They have a good lustre and the holes were expertly drilled, dead center of each pearl, so the finished effect after knot... See more
Company replied
I made several inquiry’s around the specific jewellery piece I needed for an anniversary coming up. Excellent service, polite staff and quick replies. Jewellery came on time and was exactly how I imag... See more
Company details
Written by the company
We've been supplying Pearls, Jade and semi-precious gemstones to the UK jewellery trade for more than 20 years. Now we've launched Pearls Direct to bring the same great quality, value and service to crafters and gemstone enthusiasts. We also offer an expert stringing service from our Wiltshire studio with a collective 100 years' experience.
Contact info
Salisbury, United Kingdom
- sales@pearlsdirect.co.uk
- pearlsdirect.co.uk
4.5
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought a beautiful Jade necklace for…
I bought a beautiful Jade necklace for our 35th wedding anniversary. I needed a few changes which were made by the expert staff and it arrived with-in the required time. The service was great.
September 9, 2024
Unprompted review
Reply from Pearlsdirect
Thank you Adam - for our first Trustpilot review! Glad your wife loved the necklace.
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