Platinum Hyundai & Suzuki Swindon Reviews 1,019

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, friendly, and professional staff. Many people appreciate the personalized approach and the detailed explanations provided, making their interactions pleasant and informative. The efficiency of the service and the care taken with their vehicles, including cleaning, are frequently highlighted. However, some customers experienced issues with product-related concerns, such as unaddressed car problems or missing items like a second key. There were also occasional frustrations with the booking process, including delays and communication breakdowns, particularly when dealing with different branches or after-sales support. Some reviewers also noted that customer service could be inconsistent, with instances of slow responses or unfulfilled promises.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the friendly, helpful, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers expressed delight with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent customer... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my car collected, serviced, MOT, cleaned, returned. It all worked well, I felt fully informed and it was competitively priced. Staff I had contact with were helpful: Pete the driver and Beth who a... See more

Rated 5 out of 5 stars

I was in a real bind because my auto handbrake button was about to break (common issue apparently). They were looking at end of the month dates but when I explained it was our only car now because my... See more

Rated 5 out of 5 stars

The Swindon team are still offering a personal service . There were several faults on my car, all resolved thank you. I'm so sad Chris is retiring and hope the level of service will continue. Thank y... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Suzuki Dealer
  6. Used Car Dealer

Written by the company

Pebley Beach supply new and used Hyundai and Suzuki vehicles and provide all makes aftersales servicing, repairs and MOTs across Wiltshire and Gloucestershire including Swindon, Cirencester.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Only in for an MOT but

Only in for an MOT but, as usual, friendly, polite service which you don't find often today.

December 5, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Neil! - Harry

Rated 5 out of 5 stars

Good experience

Good experience and good customer services dealing with an issue around availability of curtesy car.
Car was cleaned after service and returned in good order.
Thanks

November 29, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you for the 5 stars David. I am glad we managed to resolve any issues. - Harry

Rated 5 out of 5 stars

Great service

Good advice, and work carried out efficiently,

November 30, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Dario! - Harry

Rated 5 out of 5 stars

5 stars

Scott couldn't have been more approachable and helpful without any pressure or hard sells.
I'd recommend him to anyone wanting to buy their next car.

November 27, 2024
Unprompted review
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Rory, and congratulations on your Swace, lovely car with plenty of room for your bikes! - Harry

Rated 5 out of 5 stars

Quick, easy, lovely customer service

Booked through a comparison site, so was expecting to be last priority as usual. But I was pleasantly surprised!
Customer service was lovely, I had faced across town but still managed to be late dropping off my keys, the guy at the desk (Chris?) still very kindly accepted my key and went through everything with me there and then - he was super.
Then the next morning I had a call to say my car was ready to pick up! The girl (I'm so sorry I didn't catch her name!) that I picked my keys up from, went through the results with me and had a great manner.
They didn't mess with any of my settings in the car which was a relief, and I swear it drives better than when I brought it in.
They gave very fair advice, but didn't try to upsell me anything or say things were broken that weren't.
Overall great experience.

November 28, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Lizzee. Chris was the man you dropped off to and Beth was the girl who you picked up from. I am glad you had such a great experience with the team. Hopefully we will see you again next year! - Harry

Rated 4 out of 5 stars

4 stars

I have given 4 stars because I was told to be there for 8.15am. When I arrived there were no lights on and a notice saying they did not open until 8.30. Otherwise the experience was good.

November 28, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Hi John, our official opening time is 8.30am but we are more often than not here early, sorry this wasn't the case on this occasion! Thank you for the 4 starts regardless, we really appreciate it. - Harry

Rated 5 out of 5 stars

Great customer service

Easy to book online. Received reminder. Great customer service. Happy to recommend (and I’ve regularly recommended over the past 20 years)

November 23, 2024
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Reply from Platinum Hyundai & Suzuki Swindon

Thank you Karen! Always great to hear long standing customers still having a great experience with us. - Harry

Rated 5 out of 5 stars

As always the service I received from…

As always the service I received from Pebley Beach was efficient, professional, and friendly.
I had my car booked in for replac3m3nts tyres, and required the car early afternoon.
The staff ensured the work carried out was given priority, and I collected my car by late morning.

Thank you again for your excellent service. I highly recommend Pebley Beach to others.

November 20, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Christine! - Harry

Rated 5 out of 5 stars

Tuscan car seat

Fantastic job done all good so far

November 20, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you John, much appreciated. - Harry

Rated 5 out of 5 stars

Great experience with Pebley Beach

I have been a customer at Pebley Beach for several years. We have just bought a second Suzuki Vitara from them and again were impressed by the supportive and professional service from the sales team.

I can also recommend the staff of their service department who are always helpful and reliable.

November 14, 2024
Unprompted review
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you for the kind feedback Barbara and congratulations on your second Vitara! - Harry

Rated 5 out of 5 stars

Extremely pleased....

I couldn't get an appointment straight away as they were too busy but that speaks for it's self being seen as a trusted garage. I took my car elsewhere and was quoted all sorts of extreme prices for an engine light and to be told that some of the fixes may not get to the root cause. I waited until Pebbley Beach was less busy booked my car in and they got to the root cause straight away and had my car back a day early and my car was running like new. Was extremely pleased with the service and as a bonus they cleaned my car too. Really pleased I waited for a booking. So thank you all for a great service.

November 14, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Tracey. I appreciate your understanding on the wait time and I'm glad we managed to get it diagnosed and fixed faster than expected! - Harry

Rated 1 out of 5 stars

Really disappointed never going back…

Really disappointed never going back again

November 1, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Hi Sylwia, I am sorry you weren't happy with your experience. Looking at our records we only MOT'd your vehicle and it passed once an obstruction was removed from the windshield. If this is the cause for your disappointment then I apologise but we have to follow the standards set by the DVSA. If there is a separate issue, please get in touch it can be resolved. - Harry

Rated 5 out of 5 stars

Very friendly service

Everyone seems to be very much 'on the ball' and booking a service and the dropping off of the car and picking it up again always goes very smoothly. All behind the counter are friendly and professional.

November 5, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Josephine! - Harry

Rated 5 out of 5 stars

Excellent service.

I purchased my car from this dealership and have it serviced and MOT'd here ever since.
They make you feel so comfortable and valued as a customer.
Booking in is usually straightforward and Lloyd on the service deskis always friendly and chatty but also professional and "has his finger on the pulse" so to speak.
I have always had good experiences here and this is why I keep returning.

October 28, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you for the great feedback Mrs Bradshaw. I will pass it on to Lloyd. - Harry

Rated 5 out of 5 stars

Excellent Service. Thanks Lloyd as always

I recently had my car repaired at Hyundai Swindon, and the experience was outstanding! The team was accommodating from start to finish, and Lloyd, the customer service representative, was fantastic. He kept me informed, was patient with my questions, and made sure everything was completed smoothly. Highly recommend for anyone needing quality repairs with excellent service

November 4, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Joseph! I will pass it on to Lloyd. - Harry

Rated 5 out of 5 stars

Purchased 2 i10’s from this garage &…

Purchased 2 i10’s from this garage & had all servicing & M.OT’s over the last 8 years through Pebley Beach.
Cannot recommend this garage highly enough. Always excellent service & care taken on my vehicles not to mention the most reliable cars ever purchased!

November 4, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you Helen! It's always lovely to hear long standing customers still having the same great experience down the line as when you first visited! - Harry

Rated 1 out of 5 stars

Poor service

I took my car in for a service and MOT.
When the car was finished it was given back to me with the electronics not working correctly. The cars cameras, parking sensors, central console did not work. I was told it was okay to drive. It was only when I complained that the car was not as I brought it in as for it's service and I need the items sorted that where not working. I was offered a loan car until the fault's could be fixed.

November 2, 2024
Platinum Hyundai & Suzuki Swindon logo

Reply from Platinum Hyundai & Suzuki Swindon

Thank you for the review Mrs Pearce. Looking at our paperwork your media unit may have stopped responding when receiving the recommended update from the manufacturer. We didn't want to leave you without a vehicle whilst a repair/replacement unit was sorted so offered your car back to you. I hope this has now been rectified. - Harry

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