Had a small issue with my e-bike screen, but Pedal and Chain sorted it out quickly and professionally. Their customer service was responsive, friendly, and genuinely helpful throughout. It’s clear the... See more
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Very speedy email replies, 4 day delivery to Jersey, build quality of the Riley folding electronic bike is superb. Packaging was excellent, no damage in transit, I would & have recommended Pedal & Ch... See more
The guys at pedal&chains were so helpful. As a complete ebike novice I had a fair few questions regarding best bikes for my height and numerous others. Nothing was ever an issue and responses were alw... See more
Company replied
Currently trying to get a refund which has took nearly 5 months to sort out as they sent me a faulty bike (it literally had not working on the box they sent) they are now trying to charge me for intia... See more
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Company details
Written by the company
At Pedal & Chain, we're more than just an electric bike shop – we're your go-to source for expert advice, top-quality products, and unbeatable customer service. We understand that your daily commute or weekend ride shouldn't be a hassle, that's why we provide bikes that help you enjoy easier and more enjoyable journey. With our extensive range of electric bikes and accessories, you can find the perfect fit for your needs and budget. But don't just take our word for it – our glowing reviews on Trustpilot speak volumes about the level of service you can expect from us. Plus, our bikes come with free delivery and a comprehensive warranty to give you complete peace of mind. We're passionate about sustainable travel and believe that electric bikes are the future of eco-friendly transportation. So why not join us in making a positive impact on the planet while enjoying easier, more efficient journeys? Join the community of satisfied customers who have made Pedal & Chain their number one choice for electric bikes in the UK. Shop with Pedal & Chain today and experience the difference for yourself.
Contact info
The Keep, Creech Castle, TA1 2DX, Taunton, United Kingdom
- 03330501008
- info@pedalandchain.co.uk
- pedalandchain.co.uk
4.4
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic customer service from James…
Fantastic customer service from James throughout, Answering all questions promptly nothing was too much hassle.
Very pleased with the Pulse and Enduro Hikobikes, would definitely recommend Pedal and Chain to my friends
June 21, 2022
Unprompted review
Reply from Pedal & Chain
Hello John,
Thank you very much for taking the time to write this kind review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bikes!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
What a fantastic service.
Not often I write a review but when a company is this good it is deserved. Great customer service from James. Purchased an E-go Lite through cyclescheme and a seamless ordering process with super fast delivery and great communication throughout. Definitely my go to company for bikes going forwards.
June 21, 2022
Unprompted review
Reply from Pedal & Chain
Hello Leon,
Thank you very much for taking the time to write this great review! We are very pleased to hear that you have enjoyed your experience with us and you were able to benefit from the cycle to work scheme.
We try our best to make ordering through a cycle to work scheme a smooth and simple process!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Excellent bike very good service
May 31, 2022
Reply from Pedal & Chain
Hello Jacqueline,
Thank you very much for taking the time to write this review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Very informative and helpful
Very informative and helpful. Extremely satisfied with the quality of my bike and the service.
May 28, 2022
Unprompted review
Reply from Pedal & Chain
Dear Christine,
Thank you very much for taking the time to write this kind review of our service! We are glad to hear that you are extremely satisfied with the level of service that you have been provided. We're always here to help with any queries.
Keep enjoying your electric bike!
Many thanks
The Pedal & Chain Team
Dealt with James who was brilliant even…
Dealt with James who was brilliant even when the bike was unsuitable due to my disability he arranged collection would recommend this company
May 16, 2022
Reply from Pedal & Chain
Dear Marion,
Thank you very much for taking the time to write this kind review of our service. I am glad to hear that you have had a positive customer experience with us although the bike was not the right one for you.
We will always work with customers to find the best bike to suit their needs!
Many thanks
The Pedal & Chain Team
Today I received the best ever customer…
Today I received the best ever customer service experience from a lovely gentleman called James. His service from the start to end was outstanding 5*!!! James made the whole journey so smooth and easy and gave us so much information regarding the a Ebike we was querying about.
Because James was so knowledgeable and went that extra mile today we completed the purchase of a bike James sourced for us. He took all information from us in regards to what we wanted and our budget and he even got a second opinion on some details we gave him and did not once pressure us in to any purchase because off his outstanding service this made us want to buy the bike straight away from James :)
He was so patient and listened to everything we said and sourced us the bike we wanted and also even the bike was cheaper than our budget .... all I can say is JAMES is a huge asset to the company please look after him as I’m sure he can never be replaced as he is naturally a blessed sales assistant ... I will be definitely highly recommending James to friends and family :)
Outstanding service and experience!!!!
Thank you James :)
Farah x
May 4, 2022
Unprompted review
Reply from Pedal & Chain
Dear Farah,
Thank you very much for taking the time to write this brilliant review of our service! It's great to hear that you have enjoyed your shopping experience with us and that you were able to find the right bike to suit your needs with a little help.
We will always do our very best to find the perfect bike to suit our customers and it's great to hear that James has provided this service to you today.
Take care and enjoy your new electric bike!
Many thanks
The Pedal & Chain Team
Amazing friendly team and service
Amazing friendly team and service. James was so helpful and nothing was too much to ask. Processing my cycle to work voucher was so quick and I received my bike in 2 days. Such a great quality bike. Couldn’t fault anything.
April 14, 2022
Unprompted review
Reply from Pedal & Chain
Dear Katie,
Thank you very much for taking the time to write this kind review of our service. I am glad to hear that you have had an enjoyable experience with us and that you have been able to benefit from the brilliant Cycle to Work scheme.
Now enjoy getting out and about on your new electric bike!
Many thanks
The Pedal & Chain Team
Couple of issues at the beginning…
Couple of issues at the beginning processing my order but after that all good I got my ebike now is really good
March 16, 2022
Reply from Pedal & Chain
Dear James,
Thank you very much for taking the time to write this review. I am glad to hear that you are enjoying your new electric bike!
I am sorry to hear that there were a couple of issues when first processing your order including a change in the battery size of your order based on our stock conditions. We will take this on board and improve for the future. Feel free to reach out to us if you would like to pass on any more feedback on how we can improve our customer service.
Thanks again for your honest feedback, now it's time to enjoy your new E-Bike!
Many thanks
The Pedal & Chain Team
Extremely efficient
James was extremely efficient and helpful. From someone who had no idea about bikes and how schemes work. He put my mind to rest and reassured me.
100% recommend
March 2, 2022
Unprompted review
Reply from Pedal & Chain
Dear Remi,
Thank you very much for taking the time to write this kind review of our service. I am glad to hear that you have had an enjoyable experience with us and that you have been able to benefit from the Cycle to Work scheme.
It will soon be time to enjoy your new electric bike!
Many thanks
The Pedal & Chain Team
I found ordering the Sx-250 bike very…
I found ordering the Sx-250 bike very easy and delivery was within two weeks. The delivery driver gave a very clear explanation of using the electric power. I found the Sx-250 very different and easier to ride than my e-bike. Great fun to ride and I do not get hot riding it. I love it. Thanks!
February 18, 2022
Reply from Pedal & Chain
Hello Nikola,
Thank you very much for taking the time to write this review. We are very pleased that you have enjoyed your experience with us and you are now enjoying your SX-250 Electric Bike!
Let us know if there is anything we can do to help you in the future.
Many thanks,
The Pedal & Chain Team
Brilliant advice and information on the…
Brilliant advice and information on the phone. Quick delivery...superb ebike.
February 15, 2022
Reply from Pedal & Chain
Hello Chryseis,
Thank you very much for your kind review. We are very pleased that you have enjoyed your experience with us. Now time to enjoy your new electric bike!
Many thanks,
The Pedal & Chain Team
Thunder V4 500w ebike.
Ordered my e bike from these guys very helpful from start to finish nothing was a problem arrived on time , great service can't comment on the bike yet but very happy! Thanks
January 26, 2022
Unprompted review
Reply from Pedal & Chain
Hi Michael,
Thank you very much for your review of our service, we are very pleased that you have had a great experience. Now time to enjoy your new electric bike and let us know if you have any queries in the future!
Many thanks,
The Pedal & Chain Team
Excellent
Excellent products, high quality and exactly as advertised. Quick service and delivery and staff were really helpful. Highly recommended
January 10, 2022
Reply from Pedal & Chain
Hi Rachel,
Thank you very much for your kind review of our service. We are very pleased that you had a good experience with us! Also, thank you for your great feedback on our products, this is always helpful and enables us to improve.
Enjoy your electric skateboards :)
Many thanks,
The Pedal & Chain Team
Helpful and proactive
Helpful and proactive. It was a pleasure to deal with James.
Ben
December 16, 2021
Reply from Pedal & Chain
Hi Ben,
Thank you very much for your review of the service you received. We are very pleased that you had a pleasurable experience with us! Now time to enjoy your new electric bike :)
Many thanks,
The Pedal & Chain Team
Good purchase
Bike delivered on time and after service was excellent.
December 7, 2021
Unprompted review
Reply from Pedal & Chain
Hi Geoffrey,
Thank you very much for your kind review. We are pleased that you are happy with the service you were provided. Enjoy your new electric bike!
Many thanks,
The Pedal & Chain Team
Hunter bike
It took a while to decide but the buying part was easy and the delivery was one week to the day as they said. The bike was made up and wrapped up nicely for the journey. All in all a good experience .
November 26, 2021
Unprompted review
Reply from Pedal & Chain
Hello,
We really appreciate your kind review. We are glad that you have had a good experience when ordering from us. Now time to enjoy your electric bike!
Many thanks again,
The Pedal & Chain Team
Thunder v4 bike
Customer service is fantasric responded to my problems straight away and gotem sorted.Highly reccomend .
November 25, 2021
Unprompted review
Reply from Pedal & Chain
Hi Mick,
Thank you very much for you kind review, it is very much appreciated. Enjoy your new electric bike!
Many thanks again,
The Pedal & Chain Team
Excellent service
Excellent service answered all my questions as I'm new to e biking totally satisfied with my purchase the hunter e bike
October 29, 2021
Reply from Pedal & Chain
Hi Neil,
Thank you very much for you review, it is very much appreciated! We are glad that to hear that you are enjoying your new electric bike.
Many thanks again,
The Pedal & Chain Team
Incredible Customer Service
Bought an E-movement Panther from Pedal&Chain and the guys couldn’t have been more helpful answering all my questions - and I had a fair few as it was my first e-bike. I was kept informed throughout about delivery, which only took a couple of days. I never write reviews but thought this was exceptionally good service and definitely worth recommending them.
October 9, 2021
Unprompted review
Reply from Pedal & Chain
Hi Manu,
Thank you so much for your great feedback. We are glad that you enjoyed your experience with us! We really hope you enjoy your new electric bike.
Best wishes
The Pedal & Chain Team
Very pleased with my ARCC Brompton…
Very pleased with my ARCC Brompton conversion. I find that, even with level 3 it is too easy to reach the 15.5 mph assistance limit. On my usual route into town it seems to make the hills disappear!
Subjectively, I admit, the battery range (6ah) seems a bit less than advertised. You certainly feel the difference when it stops working!
September 22, 2021
Reply from Pedal & Chain
Hi Robin!
Thank you very much for your review. We are glad to hear that you are enjoying your new electric Brompton following the recent conversion service.
Here's to many more miles of riding and enjoying!
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