While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often impressed by quick response times and smooth processes. Reviewers also value the staff's deep knowledge of the local area. However, some customers also noted issues with accountability and slow, dismissive handling of situations, particularly concerning tenant care. A few other people also expressed dissatisfaction with certain aspects of the buying or selling process.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers frequently praised individual team... See more

Service

Clients share positive opinions on service. Many reviewers praise the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the prompt and clear... See more

Location

Consumers find location to be positive. Many reviewers praise the staff's knowledge of the local area and... See more

Based on these reviews

Rated 5 out of 5 stars

I was fortunate enough to have Olivia deal with my letting through Pedder Group. The entire process was simple and smooth from my first enquiry through to the tenant moving in. I have had many experi... See more

Company replied

Rated 5 out of 5 stars

Tahlia was great throughout the process of helping me find a place. She understood what I was looking for and made everything feel straightforward and hassle free. She was quick to respond and he... See more

Company replied

Rated 5 out of 5 stars

We have had the pleasure of dealing with Robin Percivaldi-Hammond at Pedder Estate Agents. Our rental requirements were very specific and unique. Robin embraced this and supported us throughout o... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Ben West at Pedder in Forest Hill. Ben helped us buy a lovely new home for our family, guiding us through the whole process with professionalism and great lo... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The Pedder Group is a family owned and run estate agency and property services company based in South East London. The group has a host of complementary operating companies serving different sectors within the property industry. With over 40 years of trading, we have extensive knowledge and an enviable pedigree.


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long standing excellent service

I bought my flat from the previous iteration of Peddar in 1987. I moved in 2000 but kept the flat and rented it out with Peddar as managing agent.. It has been a seamless experience with a long term tenant and immediate responses to maintenance. The tenant is happy and so am I.

April 15, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 4 out of 5 stars

Friendly, always on hand

Friendly, always on hand to help and kept our buying process ticking along despite issues with the chain. Couldn’t ask for too much more really

February 6, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

I would like to thank everyone at…

I would like to thank everyone at Pedder Sydenham, especially Joshua, for helping me secure my flat. The entire team was exceptionally friendly and professional, making the process smooth and stress-free. I truly enjoyed working with such great people and highly recommend their services!

April 8, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Excellent Lettings Agent

Derek Law is an excellent property manager. He's prompt and clear in his communications, making dealing with issues very easy. Always quick to identify problems and recommend sensible solutions, I highly recommend him and the wider Pedder team.

April 9, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Pedder group are head and shoulders above the competition.

I was fortunate enough to have Olivia deal with my letting through Pedder Group. The entire process was simple and smooth from my first enquiry through to the tenant moving in. I have had many experiences with letting agents in the past, however, Pedder group stand head and shoulders above the rest in terms of customer service and professionalism, i really cannot recommend them enough! Thank you Pedder, and thank you Olivia…

April 7, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Wonderful team

Wonderful team, super enthusiastic and willing to go the extra mile - both on letting and sales side!

March 31, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Great experience with Pedder in Dulwich Village…

Derek from Pedder in Dulwich Village has been really great! He is super responsive and always happy to help.

One Saturday I got locked out of the house and he sorted help out for me really quickly, which was a lifesaver. Really appreciate how reliable and easy he is to reach.

Would definitely recommend!

March 18, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Superstar Abie

Abie has been excellent and quickly secured the rental of my flat. Abie is efficient and keeps you informed of progress at all times. Always willing to go the extra mile, including testing the boiler for me! Abie is a diamond!

March 26, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Smooth & Hassle Free Experience

Tahlia was great throughout the process of helping me find a place. She understood what I was looking for and made everything feel straightforward and hassle free.

She was quick to respond and helpful whenever I had questions, which made a big difference. Thanks to her, I’ve found a place I’m really happy with.

I’d happily recommend her to anyone looking for a smooth and efficient experience.

January 30, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 4 out of 5 stars

We had a great experience working with…

We had a great experience working with Mollie and Hadassah at Pedder West Norwood. There were some initial issues with our listing under previous management, but as soon as Mollie took over things seemed to really improve. When it came down to the process between offer and completion, Mollie was a fantastic advisor and sparring partner and she and Hadassah really couldn’t do enough to get us over the line. We’re very grateful for their hard work.

March 20, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 4* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Stress-free service

Pedder's great service continues to give me the peace of mind I need from my property manager, being so far away. In particular, my dealings with Pia have been super smooth and stress-free.

March 25, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

This review is for Pia

This review is for Pia, not really for Pedder Forest Hill. I think she has been a very pleasant lady, and I have enjoyed talking and working with her, and she has always done her best as far as I'm concerned

March 23, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Callum Melrose and team were great to…

Callum Melrose and team were great to deal with when we purchased our property. Regular, clear and honest comms. Even when we’d made an offer they still allowed us to view other properties

March 6, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Excellent service

Excellent service.
No mistakes made, efficient systems for viewings, regular updates. Got it sold quick.

Would recommend Vince and the team over at Herne Hill for anyone selling in the area.

February 20, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Alp was extremely helpful from the…

Alp was extremely helpful from the early stages of searching to completion. Alp has great relationships with all parties and is very responsive. Thank you!

March 17, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

The renting agent i had (Shanice peat)…

The renting agent i had (Shanice peat) made my move in so easy she was so professional and honest, she explained everything I need to know that's why I recommend pedder letting agent for anyone looking for a house.

February 12, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

I had great onboarding experience

I had great onboarding experience, smooth and effective communication
Always instant response to emails and Enquiry.

February 5, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Fantastic

We had the pleasure of purchasing a property from Pedder and dealt with Mollie and Hadassah. Both Mollie and Hadassah were amazing throughout the process, they went above & beyond to ensure that both parties were happy throughout and kept regular contact to keep us in the loop. Fantastic service, couldn't recommend them enough

February 7, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Pedder East Dulwich Excellent

From the first contact with Pedder East Dulwich all the staff were helpful, efficient and handled our probate sale with sensitivity and speed. In particular Callum Melrose who negotiated between all the parties, kept us fully informed at every stage and made the whole process painless. We would highly recommend them.

March 9, 2026
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

Rated 5 out of 5 stars

Excellent team and service! A++

Our buying experience with Pedder Forest Hill was fantastic. From the first viewing right through to completion, we were really impressed with them. Shannon had all the answers for our many questions on both viewings! And Dan coolly helped steer us through the sale on the big day. Dream house found. Thank you team!

December 1, 2025
Unprompted review
Pedder logo

Reply from Pedder

Thank you for your 5* review!
We will be sure to pass on your feedback.
Very best wishes,
Pedder

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look