To make a short story short I advise…
To make a short story short I advise people to stay alert.i won't mention the technician name but I felt like I was been scammed. When I called Pegasus That the baking element in my stove had burnt out, the voice that answered said That visit to diagnose the problem is $99. But that amount would go towards the cost of the labour for repair.well that wasn't the case the technician said That the part was $53 +tax which I thought was fair but he was going to charge me an extra 100 for just plugging it in.
Reply from Pegasus Appliance Repair - Kitchener
Hi Domenic,
Thanks for your review. Sorry to hear you felt this way.
Just to clarify, the $99 service call covers the technician coming out, diagnosing your stove, and providing a quote. This is outlined in our FAQ across the website and was explained at the time of booking. The fee applies whether you proceed with the repair or not, as it covers the technician’s time and expertise. This is standard practice across the industry, and our rate is actually on the lower side.
The baking element itself was $53 + tax. The additional cost wasn’t simply for “plugging it in”—it includes removing the old part, properly installing the new one, testing the appliance, and providing a warranty on the repair.
As promised, the full $99 service call was applied toward the total repair cost.
If there was an expectation that the $99 would cover the entire repair, that’s unfortunately not how the process works, and it was communicated in advance.
We wish you all the best in finding the right fit for your future repair needs.
