Pegasus Chauffeur Reviews 

197
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Ordered car for a family funeral during busy traffic period. Office staff could not have been more understanding or kind helping decide timings. Had driver's full details and the planned route the day... See more

Rated 5 out of 5 stars

Absolutely amazing company! Welcomed us in the pouring rain and still helped me with my suitcase! Got into the car, all Covid secure with hand sanitiser provided! There are charging portals, water a... See more

Company replied

Rated 5 out of 5 stars

We booked 2 one-way trips with Pegasus Chauffuer and I cannot say anything negative about my experience. The booking experience is easy and simple through their website and everything is confirmed a d... See more

Rated 5 out of 5 stars

Easy company to deal with, responsive prior, during and after our booked journeys. Five star service from our driver Mohammed who navigated around road closures to pick us up after our concert and dri... See more

Company details

  1. Travel Agency

Written by the company

Pegasus Chauffeur is a fully owned company based in London, UK. We offer a professional and discreet chauffeur service in all areas of Corporate, events, private jet terminals, airports, weddings or any leisure trip in and around London. So if you are looking for a chauffeur company in London with a great reputation and years of experience, that offers you a professional and very personal service at your doorstep, you are in the right place. We offer a fleet of highly opulent luxurious vehicles and a staff of professional chauffeurs in London at the great value of money. We have expert Logistic Managers working 24/7 to deliver their best and they are second to none!


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

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4.8

All reviews

(197)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

wonderful service from Tony!

Tony was our driver on 21 December when our train was canceled because of strikes. He was the utmost professional; friendly; and most of all an excellent, safe driver. I will ask for him by name in future!

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

My ride today was from begin to final…

My ride today was from begin to final stop a great succes.
Driver Ivanov Tihomir Vasilev, a gentleman. Showed up on time and drove me safely in a nice car to my destination.
Would highly recommend this service and the driver!
Good job!

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

excellent experience

Tony is an excellent driver. He was on time for the pick up, and I really appreciated the journey. Communication, bottle of water, sweets, everything was perfect.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great job!

A great drive with Mr. Ivanov, Tihomir. He made me really comfortable and is a very pleasant sir to drive with. Big thanks to you Mr. Ivanov!!!

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service all around on…

Excellent service all around on transfer from Heathrow to Manchester. Great communications via text so we were assured where the driver would be and could keep updated when our flight was delayed. Very friendly and the car was supremely comfortable and immaculately clean. Driving was excellent including navigating a hold-up on the motorway to get us home quickly. Cannot recommend highly enough.

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

I was looking for a Chauffeur driven…

I was looking for a Chauffeur driven car to take us to a Wedding venue pick up and drop off was outside London and some of the companies that I contacted for a quote was not even bothered to give me a quote. I came across Pegasus Chauffeur and they were pitw and professional from first contact and to the end. The drivers were both really professional. I received a confirmation email with the name of the drivers and their contact number in case I needed to contact them. The pick up was punctual and we arrived on time at the venue. We called the driver who was picking us up in the evening ro take us home to see if we could be picked up a bit earlier and this was mo problem. A plus was that the cars had air-conditioning so even though it was a really hot day we arrived nice and cool. I can highly recommend Pegasus Chauffeur.

July 19, 2022
Unprompted review
Rated 2 out of 5 stars

Prom night ruined!!

Prom night ruined. Missed photo session and parents had to drive us to the venue an hour late!!!
My friends and I booked a range rover for prom. kept calling the costumer service at the time the range rover was supposed to arrive and they were saying the driver should have arrived. Took several calls and persistence when eventually were told the ranger rover broke down and offered a mercedes. At that point we were already very late that parents decided to drive us to the venue so we didn’t even ride in the mercedes provided which arrived to the venue 20 minutes after we had arrived to the venue. Two stars given as money was fully refunded.

July 9, 2022
Unprompted review
Pegasus Chauffeur logo

Reply from Pegasus Chauffeur

Dear Lynn Kinyanjui ,

Thank you for taking time to provide the review. We take all the feedback very seriously and since you received un expected serive, We sincerely apologise.
This is true that the vehicle was broken down. We provided alternative vehicle alond with your full refund.

We took serious steps to avoid this kind of situation.
Please contact us directly when you would like to make your next reservation. We will provide you with an exceptional service and outstanding discount to make up for the inconvenience you experienced in the previous booking.

Once again our sincere apologies.

Kind regards,

Qulity control Pegasus Chauffeur.

Rated 1 out of 5 stars

Brand new Range Rover supposedly broke down…

Ruined my prom night because the car broke down, the communication from the driver was poor and before we were told about the car breaking down, the chauffeur was already late. When another car came there was no apology from that driver on behalf of the company.

July 8, 2022
Unprompted review
Pegasus Chauffeur logo

Reply from Pegasus Chauffeur

Dear Gemma,

Thank you for taking time to provide the review. We take all the feedback very seriously and since you received un expected serive, We sincerely apologise.
This is true that the vehicle was broken down. We provided alternative vehicle alond with your full refund.

We took serious steps to avoid this kind of situation.
Please contact us directly when you would like to make your next reservation. We will provide you with an exceptional service and outstanding discount to make up for the inconvenience you experienced in the previous booking.

Once again our sincere apologies.

Kind regards,

Qulity control Pegasus Chauffeur.


Rated 5 out of 5 stars

The best airport pickup service I ever…

The best airport pickup service I ever had. The driver is very kind, helpful and responsive. He monitored the flight arrival time, kept updating me the time he arrives, informed me where he would be waiting for me in advance. The car is very clean and comfortable. I have been using a different car service company in the past few years, but Pagasus Chauffeur is much more professional, and cost is very competitive. I will definitely recommend it to anyone who needs their service.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve used Pegasus a few times now for…

I’ve used Pegasus a few times now for journeys, as well as using plenty of other chauffeur companies, but this is by far my favourite.

The customer service is second to none, the drivers are always so polite and helpful. The car is spotless and always stocked with drinks / snacks which is a lovely touch.

Thank you again for always getting us from A to B so smoothly! :)

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely a repeat customer from me

We were picked up by Janusz. Kept me informed along the way of his arrival. Turned up on time, Very smartly dressed, helped us with our luggage. He asked if the temperature and radio station was ok in the car which was so lovely.
We had bottles of water and chocolates in the car which was so lovely. I would highly recommend this company and definitely use them again.

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Nice car and good overall experience

Nice car and good overall experience, the driver is pretty friendly as well. The car also offer some snacks and drinks which is nice for long trips. Only downside is unfortunately the AC is broken when we took our ride beside that the whole trip is fantastic and we are likely to travel with them again.

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service in London

Booked for 8 hours so we could tour London and see the sights and then be dropped off at Heathrow airport. Outstanding customer service, excellent vehicles and very attentive drivers. Look forward to using Pegasus again.

May 12, 2022
Unprompted review

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