Pelleline Reviews 231

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

For me, shoes is the main objective when we talk about styles. I prefer wear different shoes, it depends not only on the weather outside, but also it depends on my total look. Thus, I got used to visi... See more

Rated 5 out of 5 stars

Easy and efficient. Soodie sent me pictures and was very helpful. UPS is a great choice for shipping. I paid for this but always get updates and all shipments from Pelleline have arrived in great shap... See more

Rated 5 out of 5 stars

If you are buying US goods from Australia sometimes the delivery can be less than efficient and you are left wondering whether you are ever going to receive the goods. Not so with Pelleline. My expe... See more

Rated 5 out of 5 stars

THE SHOES WERE GREAT, THE PRICE WAS EVEN BETTER BUT THE SHIPPING COST AND THE PACKAGING WAS UNACCEPTABLE. I PURCHASE SHOES ONLINE(over 40pr} and I HAVE BOUGHT ALLIGATOR COWBOY BOOTS THAT COST LESS TO... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Mens Designer Shoes and Accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service and communiction. After placing my order I was immediately notified my product was no longer available requesting I select a different product. The product I selected was confirmed as being available and promptly shipped. Will shop with Pelleline again.

September 14, 2022
Rated 5 out of 5 stars

A welcome surprise

I was not familiar with Pelleline before I saw the pop ups on my computer. After a while, I started to look over shoes. They looked good, but I had a long history of shoes from Allen Edwards and Ferragamo and I really did not need anything new. However, I saw a pair of blue loafers that caught my eye and with the price being right, I ordered them. The checkout went well, and my shoes arrived 3 days later. The shoes look great. Tried them on and they fit to perfection. I will wear them for a day very soon.

July 30, 2022
Rated 1 out of 5 stars

7 days in - Nothing has shipped and no communication

It’s been 7 days since the order was placed without the order shipping. No communication whatsoever. Maybe my order will ship or maybe I’ll be scammed. I’m not too hopeful at this point. Buyer beware

July 14, 2022
Pelleline logo

Reply from Pelleline

Dear Sir, Your order is for a shoe polish that is on back order and you were notified by email about it , I don't think after 40 years we will scam any one for $30 ..... our loyal customers know that. we will refund you $30 so you can make your purchase with a different retailer.

Rated 4 out of 5 stars

I received the wrong size shoe

I received the wrong size shoes. The company immediately took care of it by sending me the correct size and a return label to send back to the store. If not for that small mix-up, the rating would be 5 stars. The representative, Paul, was excellent!

June 3, 2022
Rated 1 out of 5 stars

I ordered size 12 and received size 11

I ordered size 12 and received size 11. I still haven't gotten the return label to send them back. Instead I received an email listing a totally different shoe in size 12. I want to send these back for a refund or send me these shoes in size 12

June 3, 2022
Pelleline logo

Reply from Pelleline

Dear Valued customer , As we explained in our emails the shoe you received was a size 11UK, 12 Us as you ordered, because it was a clearance shoe no other sizes available , we recommended different shoes for replacement or returning the shoes for refund, you haven't returned the shoes yet, until then we can not issue any refund

Rated 4 out of 5 stars

It is my first time that I buy in this…

It is my first time that I buy in this store, the shipping was fast because they charge you 15 dollars without an option, the shoes arrived in the original box but very damaged, and the shoes were the ones that they had on display, so it has some small details, even so I'm keeping them because they are final sale not to mention that the prices are a bit high and the site does not have several photos of each item which is not good

May 27, 2022
Rated 5 out of 5 stars

100% satisfied

100% satisfied! Shoes arrived on time and are phenomenal! Many thanks! I highly recommend Pelleline!

May 8, 2022
Rated 5 out of 5 stars

comfortable and stylish

These sneakers were exactly what I needed. The black and white was accurate, and the price was ideal. Elegant and conspicuous The new pair is comfortable and stylish. Will buy more soon!

May 2, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look