Pellpax Reviews 2,211

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide friendly assistance and unbiased advice. The ordering process is described as easy and straightforward, with many appreciating the wide selection of products available for both beginners and experienced users. Reviewers frequently commend the prompt and efficient delivery service, often noting the convenience of live tracking and timely arrivals. However, some customers experienced significant delays in receiving their orders, with items not being in stock despite website indications. A few people also reported issues with product quality, including items failing shortly after purchase, and expressed dissatisfaction with the company's handling of trade-ins.

What people talk about most

Product

Consumers find product quality to be largely positive, with many reviewers praising the excellent quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting its efficiency and punctuality.... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent and fantastic... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as helpful, friendly, and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out website, prompt delivery, with live tracking of where the driver is, so you know exactly when they’re about to arrive. Large choice of new and used air guns & accessories, using spri... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that when I recieved my order I couldn't have been more excited to try out my new shotgun. I love the realistic appearance and how umarex have crafted an amazing product, with a... See more

Rated 5 out of 5 stars

Excellent! bought the P-92 mainly for a display piece. I will be putting some custom grips on it at some point, but as it is, it’s a superb bit of kit straight out of the box. I will definitely be pur... See more

Company replied

Rated 5 out of 5 stars

Have just received yet another delivery from Pellpax, this time a selection of pellets to try out on my newly acquired BSA R10, and a top up of my normal "Dead Centre" pellets. The process could not h... See more

Company replied


Company details

  1. Gun Shop
  2. Ammunition Supplier
  3. Gun Club
  4. Hobby Store
  5. Outdoor Sports Store
  6. Sporting Goods Store

Written by the company

Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great instore experience

I went to purchase in October 25 and was greeted with very kind staff who were very knowledgeable about their stock. They were also incredibly helpful when showing me options and were great to talk with.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best

Great product stock and prices. Useful and detailed information offered. Awesome delivery service, customer and after sales services.
Exceptional well organised company.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fair prices. I bought the umarex synergis elite with upgraded scope and service to have it set up ready to go, couldn't be happier with the purchase. Delivered in good time by pellpax themselves, very freindly and effortless checks at the door. Would recommend

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service Great deals

Received my order recently was well impressed with the door-to-door service, on time and trackable.
Great service great deals
I will be adding more to my collection

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Having bought several products from…

Having bought several products from Pellpax I can honestly say it was a good experience even when there was an issue with one of the purchases this was immediately resolved by Pellpax supported by good communication and expedience. I would happily recommend Pellpax and look forward to there discounts and periodic sales. As my collection grows I look forward to future bargains.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Huge selection, excellent service

Huge selection of new and used air guns. I have bought new and used, and all have been well worth the money. Excellent service, with delivery to my door, by employees (not couriers) is a welcome bonus.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

A seamless experience

There was nothing I could fault with Pellpax! They have a great range with really competitive prices. The website is easy to navigate and use. My order went through without any problems, and I had free delivery which arrived exactly when they said it would. I even got a discount for being a new customer! I'll definitely be using Pellpax again!!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

An online shop with plenty to offer…

An online shop with plenty to offer every shooters dream. There is lots to choose from whatever you are looking for, from starter to pro. Budget to highend something thats suits everyone's pocket. And the home delivery service is outstanding. Save the hassle of going out and saves time as we all lead busy lifes. Helpful knowledgeable staff great friendly service too thanks pellpax

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

“Pellpax: Making My Bank Account Nervous, One Air Pistol at a Time”

“Pellpax: Delivering Air Pistols Faster Than My Willpower Can Stop Me Buying More”

Bought an air pistol from Pellpax and I swear the delivery driver must live in my shed — he turned up so fast I thought he’d been waiting for me to press ‘checkout.’

The pistol was perfect, the packaging was perfect, and the only thing not perfect is my bank account now that I know how easy it is to order from them.

If you want great air pistols and suspiciously fast delivery, Pellpax is your shop. Highly recommend — though my postman now thinks I’m starting a small armoury.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

Before I made a purchase, I contacted the team with an inquiry regarding ID requirements. I got through promptly and the lovely lady I spoke to was more than helpful and easily put my mind at rest. After making a purchase I had another issue regarding my delivery address, at which point I spoke to a very accommodating gentleman who assured me they could easily adapt to my situation. All my correspondence with this company has been quick, efficient and exactly what i needed as a first time buyer.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Pellpax the best by far

Ordered numerous air guns from different sites and found Pellpax the best by far, there prices are amongst the lowest and there after care are second to none. Delivery is excellent and keeps you well informed with a tracking service. I would recommend them above all other suppliers, I have ordered from Pellpax numberous times and will be ordering again for sure. Once again excellent five stars.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great pricing, easy to order after plenty of research. May have accidently brought a pistol as it was on a great deal. Delivery was by pellpax, so didn't have to worry about it being lost or damaged in transit.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Breathtaking shotgun!

I can honestly say that when I recieved my order I couldn't have been more excited to try out my new shotgun.
I love the realistic appearance and how umarex have crafted an amazing product, with an added feature of cartridge ejecting.
The wooden effect on the stock barrel adds an authentic touch and looks so cool.
I am very impressed with my gun and happy with my purchase.

November 28, 2025
Unprompted review

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