Peninsula Air Conditioning Pty Ltd Reviews 410

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and helpful, often noting their professionalism and efficiency. Many people highlight the exceptional service, from initial contact to installation, describing it as timely, thorough, and well-communicated. Consumers are particularly impressed with the installation teams, who are frequently mentioned for their hard work, neatness, and attention to detail, leaving sites spotless. However, some customers also noted that when issues arise after installation, troubleshooting and repairs can become problematic. One reviewer experienced a significant delay in getting a heating issue fixed, feeling that responsibility was passed between the company and the manufacturer.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the installation... See more

Service

Clients share positive opinions on service, highlighting the promptness and professionalism of the... See more

Based on these reviews

Rated 5 out of 5 stars

The Peninsula Air team arrived on time, were polite and considerate, completed the works exactly as they said they would, worked very hard during the day and tidied up when finished. They overcame dif... See more

Company replied

Rated 5 out of 5 stars

We were very satisfied with the service. All the work took place on the roof of our apartment so we didn’t see the action but even though there was constant rain periods the boys completed the install... See more

Company replied

Rated 5 out of 5 stars

This is the second Air-conditioning system I have had installed by Colin and his team at Peninsula.. they’ve done an absolutely fantastic job both times. I always go by word-of-mouth and I was recomme... See more

Company replied

Rated 5 out of 5 stars

Everything that was promised was delivered. The day of the installation did not overrun. The guys kept everything as clean as possible during the install and kept us appraised throughout the day. At... See more

Company replied


Company details

  1. Air Conditioning Contractor
  2. HVAC Contractor

Written by the company

Peninsula Air Conditioning is based in Warriewood on the Northern Beaches of Sydney. Established in 1999, it offers air conditioning solutions to homes and businesses in the Northern Beaches, North Shore, Inner West, and Eastern Suburbs. In June 2012, we opened a branch office covering Sydney's Eastern Suburbs and Inner West. At both branch locations, we offer the same products, attention to detail, and customer service as we do here on the Northern Beaches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to install

Easy to purchase, asked a question prior and had a reply within the day. Order arrived within a few days and install was simple enough

March 9, 2026
Rated 5 out of 5 stars

Technical excellence

Always responsive and helpful and very knowledgable about the product they sell and support.

February 20, 2026
Peninsula Air Conditioning Pty Ltd logo

Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Steve! (Daikin BRP072C42 Wi-Fi internet controller adapter)

Rated 5 out of 5 stars

Air Con Good

Helpful and speedy customer service.

February 13, 2026
Unprompted review
Peninsula Air Conditioning Pty Ltd logo

Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Richard!

Rated 5 out of 5 stars

Quick to ship

Quick to ship, arrived in perfect condition. Thanks :)

January 29, 2026
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, James!

Rated 2 out of 5 stars

Good installation experience. Very poor after sales service

Very prompt service when quoting for the new heating and AC system. Installation was timely and professional. However, when things start to wrong the follow-up work to troubleshoot and repair becomes problematical at best. It took most of the winter, without heating, to get it fixed as they “no longer do heating” and passed the buck on getting it repaired to the manufacturer who in turn told me to “go to the yellow pages”. Nice.
And now the AC system, just in time for summer, has failed. Many calls have been placed with promises to call back but alas radio silence.
I would not recommend them based on their after sales “care”.

October 23, 2025
Unprompted review
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Reply from Peninsula Air Conditioning Pty Ltd

Yep, it's a fair cop. You've been more than patient, Richard. What happens with warranty on these systems, and air conditioners as well, is that the manufacturer provides the warranty for the actual systems themselves. As accredited dealers, we warrant the installation. We, along with many others, stopped installing gas furnaces some time ago due to the low volume and high frequency of service calls. You got stuck in a revolving door between our service people, Actron & Kirby. The latter, who supplied the original furnace, has now stopped that side of their business, which hasn't helped at all. Anyway, I'm on it now and hope for a speedy solution.

Rated 5 out of 5 stars

Highly recommend

We were very pleased with the communication, follow up and support. Would recommend.

September 5, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Jenny! (Daikin 4.6kW FTXV46W split system air conditioner)

Rated 5 out of 5 stars

Wonderful experience from start to…

Wonderful experience from start to finish. The guys were extremely helpful and polite. Very happy with our new a/c!

September 5, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Margie! (Daikin 7.1kW FTXV71W split system air conditioner with a Daikin BRP072C42 internet enabled controller)

Rated 5 out of 5 stars

Everything was done expertly with no…

Everything was done expertly with no problems.

September 3, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Ken! (Daikin 7.1kW FTXV71W split system air conditioner with a Daikin BRP072C42 Wi-Fi internet-enabled controller)

Rated 5 out of 5 stars

Your technicians were very nice

Your technicians were very nice, efficient, polite and answered our questions.
They cleaned up and vacuumed when finished.

September 3, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Eric! (Daikin 6.0kW FTXV60W split system air conditioner with Daikin BRP072C52 Wi-Fi internet enabled controller)

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received and can strongly recommend Peninsula Air Conditioning. The service was perfect and the people working on the job are friendly and helpful. It is a 100% for me!

August 7, 2025
Unprompted review
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Marianne! (Daikin Cora 7.1kW FTXV71W split system air conditioner)

Rated 5 out of 5 stars

Excellent installers

Dawod and Boston who installed the unit were extremely efficient, respectful and prompt. They did an excellent job installing and clearing up and I have no hesitation in recommending their work.

August 25, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Nicole! (Daikin 4.6kW FTXV46W split system air conditioner)

Rated 5 out of 5 stars

Very professional installers

Very professional installers, and great service provided by all the team

August 18, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Bruce! (Daikin Cora 7.1kW FTXV71W split system air conditioner)

Rated 5 out of 5 stars

Amazing installation team

Amazing installation team. Very friendly and professional. All done in a day and everything left spotlessly clean. Very happy customer.

August 21, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Suzanne! (Daikin 7.1kW FDYAN71A-C2V ducted air conditioner with four zones and a Daikin Airbase BRP15B61 Wi-Fi & internet controller)

Rated 5 out of 5 stars

Good job, well done.

Peninsula replaced our elderly ducted system with a new Daikin unit. They came on time, did the job quickly and thoroughly, and cleaned up afterwards. I was entirely satisfied with the experience.

August 13, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Mike! (Daikin 12.5kW FDYAN125A-C2V ducted air conditioner with a Daikin Airbase BRP15B61 Wi-Fi & internet controller).

Rated 5 out of 5 stars

This is the second time I’ve used Peninsula as always fantastic work

This is the second Air-conditioning system I have had installed by Colin and his team at Peninsula.. they’ve done an absolutely fantastic job both times. I always go by word-of-mouth and I was recommended to Colin by a close friend who had his Air-conditioning done by Peninsular. From start to finish they’re just fantastic and. The workmanship was outstanding. I’ve recommended to myself to close friends who views them as well great work.

August 14, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Robert! (Daikin 5.2kW 3MXM52R2VMA multi-split system with two indoor units)

Rated 5 out of 5 stars

`From the initial meeting to the final…

`From the initial meeting to the final installation I was very pleased with the service I received. They were a great team and worked well together to deliver a great product.

July 24, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Coral! (Daikin 16kW 3-phase FDYAN160A-C2Y ducted air conditioner with Airtouch 5 WiFi controller with individual zone temperature control)

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Good communication from start to finish and very polite and efficient installation team. Work was of high standard .Would highly recommend. Thanks Sam and team.

July 30, 2025
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Naomi! (Daikin Cora 7.1kW FTXV71W & Daikin Cora 2.5kW FTXV25W split system air conditioners)

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