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Pendula is powering the shift from broadcast to conversation by enabling two-way messaging and workflow at scale. Create, manage, and optimise digital customer experiences across every channel. With 0 coding knowledge required, Pendula supports automated two-way communication across SMS, email, social messaging and fax. We also enable outbound post. Customers will see and action your messages, whenever and wherever they are. Not only can you automate communication with Pendula, you can also configure simple database actions and processes based on your customer interactions and replies. Administrators can configure any kind of communication flow with the intuitive builder interface. Criteria segmentation and event-based flows allow granular control over who gets what, and when. Drill down within a flow for targeted communications, and easily create journeys based on customer splits and segments. Leverage your existing investment in your customer relationship management or billing system with Pendula, which sits inside the platform. See every conversation you’ve ever had, with every customer, directly linked to data in Salesforce and Zuora.
Level 1, 355 Crown Street, 2010, Surry Hills, Australia
Pendula has been a terrific addition to our business. The ability to communicate with our customers with SMS, and to do this ourselves has been amazing.
This is helping us with our customer service function and is helping us scale our operations with tech instead of more people.
Great to use, lovely team. Would recommend
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