Penguin Mortgages Reviews 

24
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I cannot thank Elaine enough for all the work they have put in to help me with my first time buying a property. They took a lot of the stress off of me by organising the mortgage and solicitors, whic... See more

Rated 5 out of 5 stars

We honestly cannot thank Elaine enough for everything she did for us during our home-buying journey. After a very frustrating experience with the developer’s advisor, who made the process stressful... See more

Company replied

Rated 5 out of 5 stars

After years of thinking that I would never own my own home (I have seen other brokers) Elaine was like a breath of fresh air and has helped us to secure our first mortgage. Elaine was super helpful in... See more

Company replied

Rated 5 out of 5 stars

I was referred by someone who spoke highly of Elaine's services, and I must say that Elaine's services was nothing short of expectations, if anything at all, my referee didn't do justice to explaining... See more

Company details

  1. Mortgage Broker

Written by the company

Penguin Mortgages offer straightforward advice across a range of services and have access to thousands of different products to suit your specific needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.7

All reviews

(24)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing and Professional service.

I cannot thank Elaine enough for all the work they have put in to help me with my first time buying a property. They took a lot of the stress off of me by organising the mortgage and solicitors, which was a huge help. Elaine kept me up to date throughout the process and was more than happy to answer any questions I had. Thank you again Elaine.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

We honestly cannot thank Elaine enough…

We honestly cannot thank Elaine enough for everything she did for us during our home-buying journey. After a very frustrating experience with the developer’s advisor, who made the process stressful and unhelpful, Elaine completely turned things around for us.
She was professional, patient, knowledgeable, and always ready to support us every step of the way. Elaine kept us informed throughout the process, explained everything clearly, and genuinely fought to get the best outcome for us.
What once felt impossible became possible because of her dedication and hard work.
If you are looking for a mortgage advisor who actually cares about her clients and goes above and beyond, I highly recommend Elaine. Thank you again for coming through for us

May 18, 2026
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thank you for your lovely review, it was an absolute pleasure to be able to help.

Rated 5 out of 5 stars

Fantastic service

Elaine helped us get a mortgage. She was on hand all the way through. Every worry or concern I had and every step of the way she was a message or call away. I would 1000% recommend Elaine! I never thought I’d be able to get a mortgage but thanks to Elaine we will be moving in to our new home shortly.

April 7, 2026
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thanks Hannah, it was a pleasure to be able to help you.

Rated 5 out of 5 stars

I will highly recommend

I was referred by someone who spoke highly of Elaine's services, and I must say that Elaine's services was nothing short of expectations, if anything at all, my referee didn't do justice to explaining how beyond excellent her services are. Elaine held my hands throughout the process and even assured me, I can always come back to her anytime. I can't count the number of times I sent her a message or called her out of hours, and she was always happy to help. Her professional and communication skills are top-notch, and she was so graceful in her approach, even at times when I was a bit confused. Thank you so much Elaine, you will always come highly recommended in my books.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Elaine is an amazing professional.

Elaine is professional and having excellent communication skills and well experienced. Elaine has earned my trust 💯. She made me feel at home with all her advice as she gives you the best you can get anywhere. I will recommend her anytime to anybody.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with Elaine and…

I recently worked with Elaine and Elaine is professional and having excellent communication skills and well experienced. I was really struggling to get a mortgage and without her I couldn’t achieve my dream I am highly recommending her and her service is beyond words.

December 5, 2025
Unprompted review
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Reply from Penguin Mortgages

Thank you so much Shaila, I am so pleased you managed to achieve your dreams

Rated 5 out of 5 stars

Mortgage renewal

I recently worked with Elaine at Penguin Mortgages to sort out my remortgage, and I couldn’t be happier with the service I received. From start to finish, Elaine was professional, efficient, and incredibly supportive throughout the entire process.

She took the time to explain everything clearly, helped me understand my options, and made what could have been a stressful experience feel completely straightforward. Her communication was excellent—always quick to respond and proactive in keeping things moving.

Elaine genuinely went above and beyond to ensure I got the best deal possible, and I felt completely confident having her in my corner. I wouldn’t hesitate to recommend her to anyone looking for mortgage advice—thank you so much, Elaine!

October 18, 2025
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thank you so much, I was delighted to be able to help you

Rated 5 out of 5 stars

A dream come true

After years of thinking that I would never own my own home (I have seen other brokers) Elaine was like a breath of fresh air and has helped us to secure our first mortgage. Elaine was super helpful in explaining things and making sure we understood everything before it was agreed. Would definitely recommend.

October 21, 2025
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thanks so much Donna, I was delighted to be able to help you both

Rated 5 out of 5 stars

Grateful client

I was initially very skeptical about the possibility of getting a mortgage and unfamiliar with the process but then I saw an advert pop up on Facebook and reluctantly decided to give it a try.
I honestly don’t regret that decision as Elaine took he time even during odd hours to walk me through the process. It sounded like a mammoth task but her expertise and advice made everything simpler for us. Iam truly grateful and highly recommend anyone who is interested in getting a mortgage to work with Penguin

October 8, 2025
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thank you for your lovely feedback, I was delighted to be able to help you

Rated 5 out of 5 stars

Elaine highly recommend

Elaine has been truly outstanding in every aspect since I was lucky enough to find her three weeks ago. I have now with her help, dedication and patience secured my Morgage. Elaine answered every question I had and reassured me when I needed it. I’m so grateful I highly recommend Elaine.

October 1, 2025
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thank you so much Marie, it was a pleasure to be able to help you

Rated 5 out of 5 stars

From start to finish Elaine was nothing…

From start to finish Elaine was nothing but professional, friendly, helpful, informative and helped me through the whole experience.
I have no hesitation in recommending these guys to get you through your mortgage experience

October 10, 2025
Unprompted review
Penguin Mortgages logo

Reply from Penguin Mortgages

Thank you so much, it was a pleasure working with you

Rated 5 out of 5 stars

If you are looking for a hassel free…

If you are looking for a hassel free process with your mortgage, I would highly recommend you use Penguin Mortgages. Elaine made things simple by dealing with the application and getting me the best deal for my need.
5-star

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and seamless experience with…

Excellent and seamless experience with Elaine. She is very professional and supportive, tons of communication and support is present from her end. She has explained me every bit of the process and managed everything for me. I highly recommend her to anyone who is looking to get a mortgage.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Experience

Elaine made my mortgage experience a truly seamless one. Her expertise and guidance made the entire process incredibly smooth. She was always available to answer questions (even via WhatsApp). I felt supported and informed every step of the way. I highly recommend Penguin Mortgages

December 17, 2024
Rated 5 out of 5 stars

Highly Recommended

Elaine was incredibly helpful and patient throughout our journey as first-time homebuyers. She made the mortgage process seamless by addressing our numerous questions with professionalism and clarity. Her consistent updates and prompt responses kept us informed every step of the way. We couldn’t have asked for a better experience. Highly recommend Elaine for her outstanding service!

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Elaine helped us with our first mortgage and the renewal. She is very responsive, always happy to help and always finds best deal. It was great working with her and we will use her expertise shortly when getting to purchase another property.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best service ever

Best service ever, Elaine helped me to get my first mortgage, helped me to get to on a property ladder, very supportive and really good at communicating.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Elaine was very patient with us

Elaine was very patient with us, very helpful with lots of knowledge, she would explain everything so that you understand each and every step. I would recommend and use her services again.

September 4, 2024
Unprompted review

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