Penguin Publishers Reviews 59

TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

so far William Brooks gave some great feedback and helped organise my book. I am on holidays and finally got some time to work some more on it. I imagine they are on holidays as well, but hopefully wi... See more

Rated 5 out of 5 stars

Danny Brown is the quintessential Product Manager. He is so responsive. If I have a question, he always gets back to me quickly, most times it's well within an hour of my inquiry that I get an answer... See more

Company replied

Rated 3 out of 5 stars

I have been attempting to find out if they are a legit company out of Washington...So far there are no red flags, but that being said...BBB nor the local Chamber of Commerce has heard anythi... See more

Company replied

Rated 1 out of 5 stars

SCAM - So many promises and got messed around for 6 months and now they have completely disappeared, email bounces and website no longer exists. If you are doing any business with a publishing comp... See more

Company replied

Company details

  1. Book Publisher

Written by the company

Penguin Publishers is a reputable and established book publishing company that has been serving all over the world for over a decade. The company's team of award-winning writers and editors is dedicated to providing top-notch book publishing services to aspiring authors and established writers alike. Penguin Publishers specializes in a range of services, including book printing, editing, children's writing, cover design, and book marketing. With its commitment to quality and professionalism, Penguin Publishers has become a trusted name in the publishing industry. The company's team of experts works closely with authors to ensure that their ideas are brought to life in a way that captures the essence of their stories. Whether it's a children's book, a novel, or a memoir, Penguin Publishers is committed to delivering high-quality work that exceeds the expectations of its clients. With its focus on excellence and attention to detail, Penguin Publishers is the perfect partner for anyone looking to publish a book.


Contact info

3.2

Average

TrustScore 3 out of 5

59 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Danny Brown is the quintessential…

Danny Brown is the quintessential Product Manager. He is so responsive. If I have a question, he always gets back to me quickly, most times it's well within an hour of my inquiry that I get an answer from him. Danny is a true professional. He is polite and attentive to my needs. He made me feel at ease throughout every step of the publishing process. What's more, Danny expertly translates my comments to his entire team, and they in turn, respond to meet my requests in a timely manner. Danny Brown made my first-ever self-publishing project a joy!

January 24, 2025
Unprompted review
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Reply from Penguin Publishers

Thank you for sharing your experience; we're pleased to know our dedication has met your expectations.

Rated 5 out of 5 stars

My project manager lucas perez and his…

My project manager lucas perez and his team, did a wonderful job of making my manuscript into my first novel. I would recommend that penguin books publishing process was as enjoyable.

January 16, 2025
Unprompted review
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Reply from Penguin Publishers

Thank You for your kind appreciation!

Rated 5 out of 5 stars

Danny Brown’s personal approach

I loved the personal approach Danny Brown has had with me, the quick replies and updates on my novel are very impressive. Him and his team are doing an outstanding job so far in the publishing of my novels, I would highly recommend them for anyone struggling to get their writing out there. I take my hat off to them and have enjoyed working with him and his team so far.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Chris Reed and team are fantastic!

So far, my experience working with Chris Reed and his team has been fantastic. The communication that Chris displays and the fast work are greatly appreciated. He has been completely professional and honest with his insight and feedback. I am looking forward to continuing to work with him and the team to complete my project. I will update my comments at that time.

January 13, 2025
Unprompted review
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Reply from Penguin Publishers

Thank You for your feedback!

Rated 1 out of 5 stars

I was scammed

I was scammed. They gave me a choice of having my book edited by someone with more than 10 years experience or less than 10 years. I was told that someone with more experience would be easier to work with. There is no transparency. They would not reveal who edited the book. I could not talk to anyone other than a project manager who said he would pass the information on. This project manager continually gave me misinformation about when something was going to me done, or that he would call me and never did. I noticed some inconsistencies in the editing as if multiple people were working on it. I am a novice writer and relied on the accuracy of their editing. I sent their publish-ready files to a number of people for review and found out there were an extensive number of errors. I tried to correct as many as I could but then 2 different experienced editors found many more errors. Were talking 15 or more errors in the first chapter alone. I now have to pay someone else to have it done correctly. They sent me a PUB file and when I looked at it, the title of the book was on one page, my name was on the next page. My name was so large that it couldn't fit on one line so they hyphenated it. They couldn't have looked at the product before sending it out as a "final" publish-ready file. They were to include a cover design as part of the contract. Again, I was not allowed to communicate directly with the designer. The designs that were submitted to me were horrible. They ignored the image for the cover I sent them. After 6 weeks of frustration I told them to just forget it. Maybe others have had a more positive experience but I would be very very careful of paying them up front for a service that you may be extremely disappointed in and have to pay someone else to do it right.

November 30, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for your feedback. We regret that your experience didn’t meet your expectations, but we’d like to clarify that the project was completed and closed with your final approval of the drafts and files. Throughout the process, we maintained communication and addressed your feedback as it was provided. Calling us a scam is not accurate, as we have been transparent and open to feedback at every stage.

Editing is a subjective process, and multiple revisions can occur over the same draft to meet specific preferences. While we apologize if the final result didn’t align with your expectations, we did follow the agreed-upon scope and provided deliverables accordingly, with all the approvals from your end in written form.

We are still open to have any changes catered despite the project being completed, but you're failing to comply or communicate further and only ignoring, despite everything being agreed from your end only.

Regards;
Customer Experience Team.

Rated 5 out of 5 stars

Good Experience

I found Chris Reed and his team to be very good to work with as regards editing and formatting my book. He is very friendly and helped when we encountered obstacles. I recommend him.

December 3, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for sharing your feedback.

Rated 5 out of 5 stars

Great team effort/Chris Reed

During the process, I was assisted by Chris Reed. He is a very good professional and he assisted me with all phrases of publishing my book. We were able to work together in team effort. I am very satisfied with the services.

November 23, 2024
Unprompted review
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Reply from Penguin Publishers

We greatly appreciate your feedback and are glad to know our efforts resonated with you.

Rated 4 out of 5 stars

The company assigned a very efficient…

The company assigned a very efficient project officer to my book project in the person of Mr. Danny Brown. Danny is a very effective communicator and he has expertly liaised between me and the editing and design teams, to everybody's satisfaction and quite timely too.

November 16, 2024
Unprompted review
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Reply from Penguin Publishers

We appreciate your feedback and are pleased that our team's coordination and communication met your expectations.

Rated 5 out of 5 stars

Outstanding Experience Thus Far

I have been working with Chris Reed for a few weeks now and the experience has been wonderful. He responds to my messages quickly and accurately, he has great project management skills, and he ensures that my intent is met. This has been an enjoyable process; I am excited to see the finished product. As a first-time author, I feel comfortable at this point in the process to recommend other authors to consider this service!

November 13, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for your thoughtful feedback; we're glad our process and support have earned your trust and recommendation.

Rated 4 out of 5 stars

Checkpoints and communication

I appreciated the consistent updates and communication, it made it easier to keep up with the status and have the proper input to the project. Danny Brown was very helpful with informing me on the processes as this was my first time self publishing. He was always easy to get into contact with for my many questions, and provided excellent feedback to me during the project.

November 10, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for your feedback! We're glad Danny could make your self-publishing experience smooth and enjoyable.

Rated 5 out of 5 stars

The Penguin publishing team has served me very well an author up to.this stage of publishing.

I have been working with Penguin for a little over a month on my publication. At this stage of the process I am very pleased with the work they have performed for me. Both my original agent Austin and my project manager Danny have been excellent. They respond to my questions quickly. The editorial review of my manuscript was on point. Most of the editing is precisely what I need. The topic is so specialized however, it requires me to refine, regardless of who would be editing it. The cover design truly divinely inspired.
I cannot speak yet of the entire process but up to this stage, I've been very impressed.
Once I have my book in libraries as my contract includes, I will update my review.

November 9, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the wonderful feedback! We're thrilled you're pleased with our work so far and look forward to bringing your vision to life.

Rated 5 out of 5 stars

Penguin publishers is an amazing…

Penguin publishers is an amazing service. My personal agen Lucas Parez supported me throughout the whole journey appropriately and sincerely. I definitely recommend using this service.

November 9, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for your feedback!

Rated 5 out of 5 stars

Very attentive

Chris Reed is very attentive to my situation. He does what he says in each case and meets or exceeds my expectations. This is my first time through with a book project. Chris and his staff have taken the mystery and anxiety out of it. For these reasons, I am truly grateful.

November 8, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the kind words! We're delighted Chris and the team could make your first book project smooth and stress-free.

Rated 5 out of 5 stars

Chris Reed

Chris Reed, the project head at the Penguin publishers has stellar communication skills, he has honored all our requests and he has given his intelligent inputs on the project, he makes himself available for any clarification. The project is still ongoing, so excited to see how it turns out. We will be working with Chris for all our future projects, because he is indeed one of the best!

November 8, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the trust! We're thrilled with your experience with Chris and look forward to bringing your project to life together.

Rated 5 out of 5 stars

Supportive, Professional and Client-Focused Experience

I have been working with Penguin Publishers for a few months now, and it has been a wonderful experience. From the start, their team has been communicative, professional, and supportive. They take a genuine interest in the work and have consistently provided valuable guidance and feedback, making the process smooth and enjoyable.

What makes my experience particularly great is the personalised attention they offer. Kevin Miller, my main point of contact, has been exceptional, offering prompt responses and thoughtful insights on both the writing and publishing process. I also appreciate that they were transparent about timelines and kept me updated, which really helped me feel at ease about the progress of my book.

One thing Penguin Publishers does well is maintaining open communication, which shows their commitment to client satisfaction. They are receptive to feedback and seem eager to incorporate my suggestions, which is incredibly reassuring. I would highly recommend them to any aspiring author looking for a supportive and skilled publishing partner.

Thank you, Penguin Publishers, for making this journey memorable and for your dedication to bringing my project to life!

November 1, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the wonderful feedback! We're thrilled that Kevin and the team have made your publishing journey smooth, supportive, and memorable.

Rated 4 out of 5 stars

Chris Reed and team have been excellent…

Chris Reed and team have been excellent in editing my book. He was on top of the cover changes and back cover info as well. Things have worked smooth so far and we are almost done! I feel I have my manuscript in the right hands- I recommend him and Penguin. I only gave 4 stars because we aren't finished yet- but check back when I am done and you'll probably see 5!

October 10, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the kind words! We're delighted Chris and the team have made the process smooth, and we look forward to earning that fifth star once the project is complete!

Rated 5 out of 5 stars

Chris Reed led the team at Penguin

Chris Reed led the team at Penguin Publishers. He explained all the details in a good step-by-step fashion and produced stunning ads and trailers for my book. He took my input and implemented my suggested changes. The project is still ongoing and I look forward to the added results.

October 8, 2024
Unprompted review
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Reply from Penguin Publishers

Thank you for the feedback! We're thrilled that Chris and the team have brought your vision to life with amazing ads and trailers, and we're excited to see the final results!

Rated 5 out of 5 stars

Excellent communication and well…

Excellent communication and well detailed, clear layout of services. Regular contact with my Project Manager, Chris Reed who has gone above and beyond regular working hours to coordinate my manuscpript; and a fantastic team of illustrators working on a shared vision with me. Every sketch and colourisation shared page by page. Thank you so much!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Penguin Publishers assisted me with…

Penguin Publishers assisted me with publishing my book on Amazon KDP. They handled the process efficiently, guiding me through every step, from formatting to uploading. The team was attentive to details, making sure my manuscript met all platform requirements. I appreciated how Straightforward they made everything, and the book went live without a hitch.

September 7, 2024

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