Unsafe and Unsanitary
Unsafe, Unsanitary, and Misrepresented — Avoid at All Costs
My experience at this property was unacceptable and deeply disappointing. Despite being told this was an “upgrade,” the villa was in deplorable condition and posed serious health and safety risks. I left after one night due to how uninhabitable the place was. Here are just a few of the unacceptable conditions I encountered:
• Kitchen was filthy: Greasy counters, broken and missing cabinet doors, ants in the sink, and garbage left from prior guests. I paid for a chef and a meal plan, and neither were provided.
• Bathroom was unsanitary: One toilet was broken and leaking, showers were dirty and had mold, and no soap or basic hygiene supplies were stocked.
• Bedrooms were unacceptable: Linens looked used and unwashed, bugs were present, and light switches were broken or didn’t work.
• Common areas were unsafe: Ceiling fans were rusted and hanging loosely, some light fixtures had exposed wires, and the furniture was stained and damaged.
• Pool was not clean or maintained: Water was murky and had debris floating in it.
• Overall maintenance was nonexistent: Doors didn’t close properly, windows were stuck shut or wouldn’t lock, and several appliances were broken.
The host’s communication was also unprofessional. She only responded after I repeatedly followed up, and her replies were vague and non-committal. I was promised a refund but was then told it may take up to 30 days via bank transfer — which is unacceptable given how quickly I had to leave due to the conditions.
This property was nothing like the listing. The pictures were misleading, the service was nonexistent, and the condition of the villa was a health hazard. I’m now forced to escalate the matter with PayPal and my bank to recover my payment.
Do not stay here. You will regret it.