Penji Reviews 

387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and high-quality design work. Many appreciate the team's responsiveness, clear communication, and ability to handle diverse design requests, from social media graphics to full creative packages. This valuable partnership helps streamline design needs and elevate brands. People frequently commend the professional and helpful staff, including project managers and designers, for being attentive, skilled, and understanding of specific brand needs. The user experience is consistently smooth, with many finding the onboarding process frictionless and the system easy to manage, ensuring dependable design support and consistent results.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers considering it an important part of... See more

Staff

Consumers find staff to be positive, highlighting their responsiveness, professionalism, and willingness to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting responsive and... See more

Quality

Customers consistently report positive experiences with the quality of work received, highlighting that teams... See more

Product

People report positive experiences with the product, highlighting its ability to deliver high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Penji has been outstanding. Within a couple of weeks, their designers were delivering high-quality brand pieces that looked and felt like us. They’re quick, communicative, an... See more

Company replied

Rated 5 out of 5 stars

After two months with Penji, we’ve been happy with the work. They’re responsive, open to feedback, and willing to take calls when needed. It sometimes takes a few revision rounds, but they always get... See more

Company replied

Rated 5 out of 5 stars

I've tried more than a few of these creative services and so far, Penji is the best of the best! Their system to submit project requests is one of the simplest and most streamlined. Their designers ar... See more

Company replied

Rated 5 out of 5 stars

I just started using Penji for our seed stage startup and it's been perfect. We've needed everything from social media graphics and company presentations to Chrome store assets and product hero mo... See more

Company replied


Company details

  1. Marketing Agency
  2. Design Agency
  3. Internet Marketing Service
  4. Marketing Consultant
  5. Online Marketing Agency
  6. Website Designer

Written by the company

Penji is a creative technology company built to eliminate one of the most costly mistakes in business—hiring the wrong designer. With Penji, you get access to a vetted team of world-class graphic designers ready to tackle over 120+ design categories. From logos to landing pages, every project is delivered with speed and precision—typically within 24 to 48 hours.


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(387)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and good quality designs…

Great service and good quality designs coming through, we are so glad we chose Penji. We tried a couple of the other platforms and they were not up to the job. I highly recommend Penji!

April 17, 2025
Unprompted review
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Reply from Penji

Thank you so much, Dale! We're glad you gave Penji a shot and that it's been a great fit. Appreciate the recommendation!

Rated 5 out of 5 stars

Super Convenient

If you need multiple long-term projects with an unlimited supply of revision requests, Penji is an amazingly convenient platform to get that work done. The designers are talented, and the UI/UX is great.

April 8, 2025
Unprompted review
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Reply from Penji

Thank you so much for the awesome review, Dario! We're glad you’re enjoying the platform and finding it convenient for your projects. Excited to keep creating great designs with you!

Rated 4 out of 5 stars

Penji

Penji, provides really good value and is super helpful. I've enjoyed working with them for over a year now.

April 3, 2025
Unprompted review
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Reply from Penji

Thank you so much, Paulo! We're glad to hear you've enjoyed working with us—it’s been a pleasure having you on board. Cheers to many more great projects together!

Rated 5 out of 5 stars

Penji is such a great service

Penji is such a great service. They have great affordable plans, the team turns projects around really quickly and efficiently. Penji is our go to place for designs and work for when our agency is overloaded. A++++ highly recommended!

April 2, 2025
Unprompted review
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Reply from Penji

Thank you so much for the awesome review, Anisa! We're glad Penji's been a reliable go-to for your agency. Fast, efficient, and affordable is what we aim for—appreciate the A++++!

Rated 5 out of 5 stars

Detailed premium service and direct team contact

I'm developing the brand new change of my company, and Penji Team is helping me with building each part of it! I'm grateful to have them working with my team. Always stunning results and good performance.

March 25, 2025
Unprompted review
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Reply from Penji

Thank you so much, Santiago! We're super grateful to be part of your brand’s transformation. Excited to keep creating awesome results together!

Rated 5 out of 5 stars

Penji is a game-changer

Penji is truly a game-changer. What makes it exceed my expectations is the team. They've very attentive and receptive to requirements and needs.

March 28, 2025
Unprompted review
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Reply from Penji

Thank you so much, Abby! We're thrilled to hear that our team has made a difference for you. We appreciate your support, and we are looking forward to creating more great designs together!

Rated 5 out of 5 stars

Penji has been the perfect partner in…

Penji has been the perfect partner in expanding our design offerings exponentially and servicing our multitude of clients. Their skill and knowledge across different design languages and installations are second to none. I would recommend the Penji team to any of my colleagues.

July 1, 2024
Unprompted review
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Reply from Penji

Wow, thank you, Ryan! We're so glad to be a part of your growth and to support your clients with top-notch designs. We truly appreciate your recommendation and look forward to more great projects together!

Rated 5 out of 5 stars

Very satisfied customer.

Penji was fast, thorough, and easy to use. I was very happy with the finished product. Great way to design services without having to hire full time.

March 11, 2025
Unprompted review
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Reply from Penji

We’re absolutely thrilled to hear that you had such a great experience with Penji! Knowing that our service was fast, thorough, and easy to use truly means the world to us. Thanks Greg!

Rated 5 out of 5 stars

I’ve used Penji for a few months now…

I’ve used Penji for a few months now and it’s been a huge time-saver. The designs are solid, the turnaround is quick, and it’s way more affordable than hiring in-house. I used the service for our gym and they are able to use the images we take while our athletes train into our content. In full transparency, communication could be a little tighter sometimes, but overall, it’s a great value for the price.

January 8, 2025
Unprompted review
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Reply from Penji

We’re so happy to hear that Penji has been a huge time-saver for you and that the designs have been working well for your gym — especially with incorporating your own images of your athletes in action. That’s exactly the kind of collaboration we love to see! Thanks Luis.

Rated 5 out of 5 stars

Penji in the best kept secret in graphic design!

Penji's skilled creative team knows how to take a vision and translate it into a professional project. Always quick to respond to requested changes and incredibly thorough and patient. I would absolutely recommend Penji to anyone and would definitely work with them again. When is comes to graphic design, they are in a class all by themselves!

March 17, 2025
Unprompted review
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Reply from Penji

Thank you so much, Karl! We're so happy to hear that you had a great experience with our team. We appreciate your kind words and can't wait to work with you again. If you ever need anything, we're here for you!

Rated 5 out of 5 stars

Getting graphic design off your plate

Before working with Penji, I was juggling multiple freelancers, which made managing projects and assets a challenge. Having a dedicated team with all my supporting assets in one place has made the design process much more streamlined and efficient.

Pablo, my account manager, has been incredibly supportive and responsive, ensuring that my projects run smoothly and that I get the best possible results. The level of professionalism and quality of work from the Penji team has exceeded my expectations.

If you’re looking for a reliable, high-quality outsourced graphic design solution, I highly recommend Penji. They’ve taken a huge workload off my plate, allowing me to focus on other aspects of my business. I’m grateful to have found them!

March 12, 2025
Unprompted review
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Reply from Penji

Thank you so much for your kind words, Don! We're thrilled to hear that Penji has helped streamline your design process and that Pablo has been such a great support. Your success means the world to us, and we're excited to keep delivering top-notch designs for your business. If you ever need anything, we're here for you!

Rated 5 out of 5 stars

Variety of Services

What we like about Penji is the variety of deliverables they offer. We came from a competitor that didn’t have the same breadth of options, and that’s one of the things that makes Penji stand out. We’ve used them for everything from graphics to presentations, print materials, and even web design—it’s great to have a vendor that can handle all of that under one roof.

Another big plus is that they take care of the project management side, which makes things run smoothly. Communication is always a key factor in creative work, and while there have been times where we’ve been super detailed in our requests and still didn’t quite get what we expected, the good thing about Penji is that revisions are unlimited. If something isn’t working, you can start over, adjust, or even record a Loom video to clarify things, which is really helpful.

One of the things we also appreciate is the ability to switch designers if needed. Sometimes, you just don’t mesh with a particular artist—it’s nothing personal, just part of the process. Penji makes it easy to request a different designer, which is a nice touch.

Overall, having a reliable vendor that offers a wide range of services and solid communication makes Penji a valuable resource for us.

March 6, 2025
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your thoughtful review, Phillip! We're thrilled to hear that the variety of deliverables and project management have been a big plus for you. We totally get that creative work can be a process, and we're glad the unlimited revisions and designer-switch options have been helpful. Appreciate you being part of Penji! We’re always here to make things as smooth as possible for you!

Rated 5 out of 5 stars

Budget-Friendly & Time-Saving Design Solution

Penji has been a huge time-saver for me when it comes to creating social media designs. It’s a great service for those who don’t have the time to design themselves, and hiring an in-house or freelance designer isn’t always in the budget.

One thing I’ve learned is that clear communication is key—if you’re specific about what you need and provide detailed instructions (I even record short clips to explain my vision), you’ll get great results. Planning ahead and keeping your queue filled also helps maximize the value of the service.

I appreciate having an attentive account manager who ensures I’m having a great experience, and overall, I’d highly recommend giving it a try!

March 6, 2025
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your thoughtful review, Katie! We're thrilled to hear that Penji has been a time-saver for you. Clear communication really does make all the difference, and we love that you’ve found a system that works for you! Your kind words about our team mean a lot and we’re always here to help. Appreciate the recommendation!

Rated 1 out of 5 stars

Disappointing Quality & Inefficient – Not Worth the Cost - Use Fiverr Instead

I had high hopes for Penji, but my experience was frustrating and ultimately not worth the investment. Despite providing clear briefs and multiple rounds of feedback, the designs consistently fell short of expectations, requiring excessive back-and-forth to reach an acceptable result.

What should have been a streamlined and efficient process turned into a time-consuming ordeal. In contrast, I was able to get better-quality work elsewhere, faster, and at a fraction of the cost—without needing to micromanage every step.

If you're looking for a hassle-free design service that delivers quality work without endless revisions, I’d strongly recommend looking elsewhere. Based on my experience, Penji did not live up to its promises.

February 26, 2025
Unprompted review
Penji logo

Reply from Penji

Dear Jeet,

We're truly sorry to hear that your experience with Penji did not meet your expectations.

We understand how frustrating it can be when the design process doesn’t align with your vision, especially after providing detailed briefs and feedback. Our goal is always to minimize revisions and deliver a final product that our clients are proud of. We regret that your experience was not as efficient as it should have been.

If you're open to it, we'd love the opportunity to connect with you directly on a call to discuss your experience and explore how we can better meet your design needs moving forward. I see that your Account Executive, Pablo, has been in touch with you via email to discuss your account in more detail, but we've been missing each other.

We hope this message encourages a conversation, as we'd love to find a way to make this right for you and your company. Thank you!

Rated 5 out of 5 stars

Outstanding Design Services

We’ve been using Penji for several years now, and the experience has been nothing short of excellent. Their platform makes it incredibly simple to submit requests and collaborate with their talented design team. Whether it’s logos, letterheads, infographics, or web page mockups, we can always rely on Penji to deliver high-quality work that meets our needs.

What truly sets them apart is their top-notch communication and ability to understand our vision. They’re responsive, professional, and always willing to make adjustments to ensure the final product is exactly what we need. The consistency in their design quality and turnaround time makes them an invaluable resource for our business.

February 24, 2025
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your kind words, Tim! We’re thrilled to be part of your creative process and grateful for your trust over the years. We’ll keep delivering the quality and support you deserve. Looking forward to more great projects together!

Rated 5 out of 5 stars

Beautiful Capacity Building

The team has helped build capacity for our communications work in ways that I regularly get compliments on. How do you create such beautiful designs with such a small budget? I get asked that question regularly, and my answer is simply "Penji".

February 24, 2025
Unprompted review
Penji logo

Reply from Penji

Wow, that’s amazing to hear, Jesse! We love knowing that our designs are getting you compliments—that’s what we’re here for! And honestly, hearing that Penji is your go-to answer for great design on a budget? That’s the best compliment we could get. Thanks for being an awesome part of the Penji family! We appreciate you!

Rated 5 out of 5 stars

Penji, A People-Focused Design Partner

Working with Penji for a full year has been an outstanding experience from start to finish. Their team is available at every stage of the process—from inquiry and initial setup to addressing any questions or concerns along the way. But beyond just being present, they are flexible and responsive, making collaboration seamless.
What stood out to me early on was how well they support their design teams, which reflected in the quality and professionalism of their work. I truly appreciate their expertise, diverse design styles, quick turnaround times, and insightful consultation throughout each project.
Penji is a people-focused organization that leverages technology to create great work while fostering meaningful connections. I highly recommend them!

February 18, 2025
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your kind words, Theresa! We're beyond grateful to have had the chance to work with you over the past year. It means a lot to hear that our team's responsiveness, flexibility, and support made a difference in your experience. We truly believe great design happens when collaboration is seamless, so we’re thrilled that stood out to you! Your recommendation and trust in us mean everything. Looking forward to creating more amazing designs together! Cheers!

Rated 5 out of 5 stars

Working with Arianna at Penji has been amazing!

Working with Arianna at Penji has been a pleasure. She not only has a very close attention to detail and understands my graphic instructions very closely, she also goes above and beyond with respect to the amount of time she puts in --- OR, she is just very efficient and proficient at graphic design. Either way, I recommend Penji because of her. She has been great to work with.

February 18, 2025
Unprompted review
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Reply from Penji

Wow, this made our day, Jason! We're so happy to hear that working with us and Arianna has been such a great fit for your design needs. She’s a rockstar, and we’ll be sure to share your kind words with her! Thanks for being a part of Penji—we appreciate you!

Rated 5 out of 5 stars

Appreciate Penji's Quick Turnaround Times

We have been working with Penji for a few years. We switched to their service after evaluating several competing options and found that they offered the most value for the money, which was an important factor for us. What we really appreciated (and still do) is access to designers in our time zone. This is critically important for our business, and the speedy turnaround times and excellent customer service to date have made staying with them an easy choice.

February 14, 2025
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your kind words, Joseph! We're thrilled to hear that Penji has been the right fit for your business over the years. Knowing that our designers' availability and quick turnarounds have made a difference for you really means a lot to us. We're grateful for your continued trust and look forward to supporting you for many more years to come! Cheers!

Rated 5 out of 5 stars

"Penji has been our secret weapon for…

"Penji has been our secret weapon for growth this past year! Their design team feels like an extension of our studio - always flexible when we hit busy seasons and genuinely invested in helping us solve creative challenges. Love that they actually listen to client feedback too (shoutout to Veronica for being super responsive!). The recent platform upgrades have made collaboration even smoother. 10/10 would recommend to any agency looking to scale without hiring headaches!"

February 10, 2025
Unprompted review
Penji logo

Reply from Penji

Thanks for the amazing review, Clarence! We’re thrilled to be part of your growth and love that our team feels like an extension of yours. Huge shoutout to Veronica for being awesome! Glad you’re enjoying the platform updates. More good stuff coming soon. Cheers!

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