Penji Reviews 

387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and high-quality design work. Many appreciate the team's responsiveness, clear communication, and ability to handle diverse design requests, from social media graphics to full creative packages. This valuable partnership helps streamline design needs and elevate brands. People frequently commend the professional and helpful staff, including project managers and designers, for being attentive, skilled, and understanding of specific brand needs. The user experience is consistently smooth, with many finding the onboarding process frictionless and the system easy to manage, ensuring dependable design support and consistent results.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers considering it an important part of... See more

Staff

Consumers find staff to be positive, highlighting their responsiveness, professionalism, and willingness to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting responsive and... See more

Quality

Customers consistently report positive experiences with the quality of work received, highlighting that teams... See more

Product

People report positive experiences with the product, highlighting its ability to deliver high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Penji has been outstanding. Within a couple of weeks, their designers were delivering high-quality brand pieces that looked and felt like us. They’re quick, communicative, an... See more

Company replied

Rated 5 out of 5 stars

After two months with Penji, we’ve been happy with the work. They’re responsive, open to feedback, and willing to take calls when needed. It sometimes takes a few revision rounds, but they always get... See more

Company replied

Rated 5 out of 5 stars

I've tried more than a few of these creative services and so far, Penji is the best of the best! Their system to submit project requests is one of the simplest and most streamlined. Their designers ar... See more

Company replied

Rated 5 out of 5 stars

I just started using Penji for our seed stage startup and it's been perfect. We've needed everything from social media graphics and company presentations to Chrome store assets and product hero mo... See more

Company replied


Company details

  1. Marketing Agency
  2. Design Agency
  3. Internet Marketing Service
  4. Marketing Consultant
  5. Online Marketing Agency
  6. Website Designer

Written by the company

Penji is a creative technology company built to eliminate one of the most costly mistakes in business—hiring the wrong designer. With Penji, you get access to a vetted team of world-class graphic designers ready to tackle over 120+ design categories. From logos to landing pages, every project is delivered with speed and precision—typically within 24 to 48 hours.


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(387)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor service! No in-house designer experience

Really poor service. You literally wait ages for a subtle revision. Doesn't give you that in-house designer experience. They start your work and that work takes ages be it a simple logo iteration. Or if they come up with something within stipulated time, the work is substandard and really one could do a better job. There will always feel a disconnect with your brand and it's vision.

July 10, 2024
Unprompted review
Penji logo

Reply from Penji

Lakshit,

We sincerely apologize that your experience with Penji didn’t meet your expectations. At Penji, we strive to provide a seamless, efficient service that truly aligns with our clients’ unique brand visions, and we regret that this wasn’t reflected in your experience. Turnaround times and revisions are critical to the creative process, and we’re constantly working to improve these areas to ensure our clients feel supported and understood.

Your feedback is invaluable to us, and we’d love the opportunity to make things right. If you’re open to it, please reach out so we can revisit your project, better understand your vision, and work together to deliver the quality and connection you deserve. Your trust means everything, and we’re committed to growing and improving with every piece of feedback we receive. Thank you for sharing your thoughts.

Rated 5 out of 5 stars

Consistent High-Quality Designs, Very Good Value

Penji gives me consistent, high-quality designs and saves me a great deal of time and hassle in the process. As a small independent publisher, I have hired graphic design help on Fiverr, Upwork, and Behance. I've gotten mixed results from those platforms, including some good designs. But the amount of time I've spent getting the good designs (and weeding out many bad ones), makes me reluctant to use those platforms. Communication with Penji is so easy compared to the hit-and-miss experience I have communicating with freelancers on other platforms. I don't have to vet designers with test projects, because Penji handles all that. The account managers, project managers and designers are all friendly, professional and responsive. They pay close attention to detail and are committed to making sure I'm happy with the designs. Using Penji is allowing me to scale production more easily and efficiently than I have been able to before. Penji is a very good value, especially when you factor in time savings and less stress. Highly recommend!

July 29, 2024
Unprompted review
Penji logo

Reply from Penji

Thanks for your awesome feedback, Jennifer! We're thrilled to hear that Penji has been a game-changer for you, saving you time and hassle while delivering high-quality designs. We're glad our team could make your experience smooth and efficient. Your recommendation means a lot to us!

Rated 4 out of 5 stars

Saving me time to work on other initiatives

Really have enjoyed my experience with Penji so far. Some designs take a little more back and forth than I'd prefer, but with the different types of projects and brands I've thrown their way, I understand it takes time!! Even with the feedback loop, I've saved myself A TON of production work and have been able to focus on higher level projects.

July 23, 2024
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your feedback, Chelsey! We’re glad you’ve enjoyed your experience with Penji. We appreciate your patience with the feedback loop and are thrilled to hear we've helped you save time and focus on bigger projects!

Rated 5 out of 5 stars

Penji's been very helpful with our…

Penji's been very helpful with our design needs and edits on ongoing projects.

July 19, 2024
Unprompted review
Penji logo

Reply from Penji

Thanks a bunch, Melissa! We're thrilled to hear that Penji has been so helpful with your design needs. Happy to keep supporting you! Cheers!

Rated 4 out of 5 stars

Solid option

July 18, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Dap! Thanks for the positive review! We're glad you found us to be a solid option! We're looking forward to many more successful projects together! Cheers!

Rated 5 out of 5 stars

So far we have had a great experience…

So far we have had a great experience working with Penji and their designers. I was not so sure at first because I didn't see anything on their website that matches the style I was looking for, but they have been great and able to meet our needs in the style we desire. Jose has been very helpful as an account manager as well when we needed to increase the number of designers to meet our deadlines. Much appreciated!

July 18, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Miranda! Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our team, and we're glad we could match your desired style. Jose and the rest of us are here to help whenever you need. Much appreciated!

Rated 5 out of 5 stars

Working with Penji Designers

We have been working with Penji for the past few years. They are very responsive and care about their work product. We have been able to achieve great creative design results through continuous communication and timely feedback.

July 2, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Masha! Thank you so much for this amazing review! We've loved working with you too and are thrilled to hear you're happy with our designs. Your feedback and communication have been the key to our success! Cheers to more amazing projects together!

Rated 5 out of 5 stars

A massive thank you to the Penji team!

A massive thank you to the Penji team. We have been working with them for many years now, and they always go above and beyond to support and provide a fantastic service. The work they produce is of a high level, and they are always willing to do what they can to rectify any corrections or make improvements based on our feedback.
A big thank you to Jose M for their support with switching our account to a different plan. They were so helpful and patient with us.

June 27, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Kat! Thank you for sharing your experience! We're glad to hear that you've had a great experience with our team over the years. We're always here to support and provide the best service possible. Shoutout to Jose for his awesome help with your account switch. We're lucky to have customers like you!

Rated 5 out of 5 stars

Great customer service to better help…

Great customer service to better help me produce the best possible outcome. Looking forward to a long lasting partnership.

June 25, 2024
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your kind words, Michael! We're thrilled to hear that our customer service has made a positive impact. We're excited about our future together! Cheers to more amazing projects!

Rated 5 out of 5 stars

Penji & Project Designs

Penji is a great platform that offers versatility and great graphic design! Since we are improving our brand, we needed a service that would help us design materials for marketing purposes. Penji offers great services that includes layout design, illustrations and many more. They have helped us create designs that align with our brand and especially helped us showcase our brand better to our customers!

January 1, 2024
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your awesome review, Eli! We're happy to hear that Penji has been able to help elevate your brand! It's great to know our work is making a difference for your marketing materials. Cheers to more amazing projects together!

Rated 5 out of 5 stars

Penji have been amazing to work with

Penji have been amazing to work with, they have gone above and beyond in helping me elevate my brand style.
If something wasn’t right or mistakes were made, they promptly and kindly dealt with them and kept surprising me with their customer care.

They do their very best and get you the results you desire and deserve. I’m exceptionally grateful.
I highly recommend Penji- A fabulous team full of talent. Celia

May 11, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Celia! Thanks so much for this awesome review! We're thrilled to hear that Penji has helped elevate your brand style and that our team could exceed your expectations. We always aim to provide top-notch service and results, so it's great to know we hit the mark. Your recommendation means a lot to us! Cheers to more amazing projects together!

Rated 5 out of 5 stars

So easy to use

So easy to use, super helpful for our team to churn out creative

May 6, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Lauren! We are absolutely thrilled to hear that you are finding Penji easy to use and helpful for your team's creativity! Thank you for this fantastic feedback!

Rated 5 out of 5 stars

After using many other platforms...

After using several other "unlimited design" platforms and suffering from delayed delivery and quality issues, we tried Penji. The designers appear to be of better quality, turnaround times are almost half of what we have found with other services. And the feedback/revision tool makes the process a whole lot easier.

May 1, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Daniel! Thank you for sharing your experience! We're thrilled to hear that Penji has been a game-changer for you. Quality and speed are our top priorities, so it's awesome to know we're hitting the mark. Cheers to more amazing projects together!

Rated 5 out of 5 stars

Thank you Penji Team

Penji team provides the quality of design and creative development we need for growing our client base, earning client trust and creating fantastic and original content.

April 19, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Theresa! Thank you so much for this awesome review! We're happy to hear that Penji's design and creative skills are hitting the mark for you. Can't wait to keep helping you create more fantastic and original content! Cheers!

Rated 5 out of 5 stars

I highly recommend Penji for any design…

I highly recommend Penji for any design services that you need. As a Manager of an in house Art Dept, I find their speed and illustration quality fantastic. Not sure what I would do without them.

April 9, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Kelly! Thanks a bunch for the shoutout! We're happy to hear that you're loving our speed and illustration quality. We've got your back whenever you need us. Let's keep creating awesome together!

Rated 5 out of 5 stars

Graphic Design

Awesome option for graphic design services! So thoughtful - they even sent me flowers after surgery.

April 2, 2024
Unprompted review
Penji logo

Reply from Penji

Hey Kimberly! Thank you for the amazing review! We're thrilled you loved our graphic design services. You're welcome about the flowers! Hoping that you feel better now after the surgery! Cheers to more amazing projects together!

Rated 5 out of 5 stars

Working with Penji has been an absolute…

Working with Penji has been an absolute game-changer for our business. Their design services are unparalleled in this competitive market – from mock-ups to print collateral and digital signage. The project manager and the designers are detailed in their communication, ensuring on-time delivery every step of the way. Their social media content deliverables have significantly boosted my clients instore and online presence. Plus, their dashboard interface and ongoing support have been invaluable. Highly recommend them for anyone looking for top-tier design services at a fair price.

February 12, 2024
Unprompted review
Penji logo

Reply from Penji

Hey John! Appreciate the awesome review! We're glad to hear that Penji has made such a positive impact on your business. We'll keep bringing our A-game to support your success. Cheers!

Rated 5 out of 5 stars

I've been working with freelancers…

I've been working with freelance designers for a long time and it's hard to find a good quality service at a decent price, but with Penji, look no further, here's a decent price for a good service. Also, when you're working on long-term projects, it takes time to align your vision with the designers, so it takes a lot of time to be on the same page with the designer, but with Penji it's way faster, the team makes adjustments quickly and the adaptation process is much smoother. I highly recommend it if you want to save some money and get good quality service!

March 29, 2024
Unprompted review
Penji logo

Reply from Penji

Hey, Jaroslavas! Thank you for the kind words! We're thrilled to hear you're enjoying the Penji experience. Making your vision come to life smoothly and without breaking the bank is what we're all about! Cheers to more amazing projects together!

Rated 5 out of 5 stars

Penji is a graphic design platform that…

Penji is a graphic design platform that helped me with my graphic design needs. Penji has a lot of graphic designers. The designers are experienced. Penji holds a lot of graphics. The graphics are very well designed. I like Penji. I also like Pablo, he tried to offer me a "white glove" treatment. Maybe I should take him up on that offer. [Insert Wink Emoji, Insert Eggplant Emoji, Insert Water Emoji]

March 18, 2024
Unprompted review
Penji logo

Reply from Penji

Thank you so much for your kind words, Zhe! We're thrilled to hear that Penji has met your graphic design needs. Our team takes pride in delivering top-notch designs and providing excellent service. Feel free to reach out to Pablo for that "white glove" treatment whenever you're ready – we're here to make your experience even better!

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