Where it says logo, isnt where you get the logo, its a huge vulgar thing all over the place. Their mock ups are totally misleading and Pens take ZERO responsibility. Shop local instead of these charlatans. Hide behind auto messages and bots. AVOID. Take a look at picture and see if its advertised....spent 1000's with this company and have now lost our business over a few mugs. Avoid disappointment by avoiding this lot
Reply from Pens.com UK
Hello,
We are truly sorry to hear that you feel frustrated with your experience, and we sincerely apologize for the inconvenience caused.
As previously discussed, we have been actively supporting you throughout the entire process—reviewing the photos provided, investigating the matter in detail, and seeking assistance from the relevant teams to better understand the situation.
We would like to reassure you that we will review this matter internally once again to ensure that all aspects have been thoroughly considered. We will then get back to you via email with an update as soon as possible.
For reference, please refer to your ticket number 1983985304.
We appreciate your feedback, as it helps us improve our processes, and we remain committed to finding a fair resolution.
Pens.com
