Still haven’t received them despite ordering them a month ago so couldn’t actually say what they are like!
Reply from Pens.com UK
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating this must have been for you.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that your comments have been taken seriously, and we are reviewing this internally to prevent similar situations in the future.
We would appreciate the opportunity to make this right for you. Please feel free to contact us directly for further assistance, and kindly refer to your ticket number 1983987321 for further updates.
Thank you again for bringing this to our attention.
Pens.com
