Sold by Pens.com UK
The information on this page is based solely on product reviews written by customers of Pens.com UK via Trustpilot.
Brand: Pens.com
MPN: OFF-11523
Great service and product. Issue with not getting the order confirmatio through but resolved easily enough
Reply from Pens.com UK
Thank you for your feedback! We're glad to hear you were happy with both the service and the product. We apologize for the initial issue with the order confirmation, but we're pleased it was resolved smoothly. Your satisfaction is very important to us!
Pens.com
I bought this book with my logo on and the colours were not as bright as they were shown on the website. My logo is also tiny and barely noticeable. I asked them to enlarge it as much as possible. What a waste of money. I complained too and no one got back to me, shock Don’t bother they just ghost you once they have your money
Reply from Pens.com UK
Thank you for your message, and we’re truly sorry to hear about your experience.
We sincerely apologize for the what happened with the product and for the lack of response to your initial complaint. That’s not the level of service we aim to provide.
Please rest assured that we’ve now opened a claim to address this issue your ticket number is 1983892988. Our team will be reaching out to you shortly to discuss the matter further and work toward a resolution.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Pens.com
Nice book but imprint far too small, not the advertised 5.5cm so not very good for promoting our company
Reply from Pens.com UK
Hello Mr. Probert,
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers.
We hope you will give us an opportunity to discuss this issue further.
Thank you.
