Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
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Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7K reviews
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Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you always love the pens and that the quality, along with your company logo, meets your expectations.
It’s a pleasure to provide products that represent your brand, and we truly appreciate your continued trust in us.
We look forward to serving you again soon!
Loujain Jebabli
Reply from Pens.com UK
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with the quality of the product and that you found our service fast and efficient.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Loujain Jebabli
It was so easy to put the Pen order in…
It was so easy to put the Pen order in and Living in Northern Ireland the order came very quickly 👏👏
The writing on the pens is very clear and good quality and design, Thank you.
January 26, 2026
Reply from Pens.com UK
Thank you so much for your wonderful feedback! We’re delighted to hear that placing your order was easy and that delivery to Northern Ireland was quick. It’s great to know you’re happy with the clear writing, quality, and design of the pens.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Loujain Jebabli
Y cups were not good followed by pens!
January 26, 2026
Reply from Pens.com UK
We’re very sorry to hear that the order did not meet your expectations, your feedback is very important to us, and we’ll be reviewing the concerns about the cups carefully to ensure improvements are made.
Thank you for sharing your honest experience, it helps us grow and serve you better.
Loujain Jebabli
Not the best.
Well, I ordered back in September and after 3 weeks I chased up and the order hadn't been processed despite taking the money. I asked for it to be cancelled and refunded as it was too late for the event where I wanted to give them out. After giving proof of payment I didn't hear anything. Last week the order (150 personalised pens) finally turned up, only 4 months late for the event. So I have the order I paid for 4 months ago, and they are lovely pens, but don't expect stuff in a hurry. So 5 stars for the product, nothing for customer service.
September 19, 2025
Reply from Pens.com UK
We are truly sorry for the experience you had with your order. Waiting four months for pens intended for your event is absolutely unacceptable, and we sincerely apologize for the frustration and disappointment this caused.
While we are glad to hear that you are happy with the quality of the pens, we know this does not make up for the lateness or the lack of communication. We are truly, truly sorry for everything.
Please rest assured that I am personally working to get this matter solved as soon as possible.
Thank you for your patience and for sharing your honest feedback. We deeply appreciate it and hope we can restore your confidence in us.
Loujain Jebabli
very good quality product and arrive on…
very good quality product and arrive on time
January 24, 2026
Reply from Pens.com UK
Thank you for your kind words!
We’re delighted to hear that you’re pleased with the quality of the product and that it arrived on time.
Your satisfaction means a lot to us, and we look forward to serving you again.
Loujain Jebabli
OK for simple stuff, no good for more complex designs and items.
Small items with simple logo (like pen or key ring) are OK, there were no issues, delivered quickly and as described. However, wall calendars with more complex design is a total disaster. Communication is unbelievably slow, it can takes days to weeks to exchange two emails, the customer care team does not understand product specification (or the website description of the product is misleading) in general unfortunately bad experience
December 26, 2025
Reply from Pens.com UK
Thank you for taking the time to share your experience. We’re pleased to hear that the smaller items with simple logos met your expectations and were delivered promptly. However, we’re truly sorry to learn about the difficulties you faced with the wall calendars and the communication process.
Your feedback is very important to us, and we regret that the service did not meet the standards you deserve. We will review both our product descriptions and our communication procedures to ensure greater clarity and faster responses in the future.
We appreciate your honesty and hope we can restore your confidence in us with future orders.
Loujain Jebabli
Still waiting for UPS to attempt delivery
Still waiting for UPS to deal with the delivery. They have not tried to deliver to us yet, even though a delivery date was agreed. The parcel has been dumped somewhere and we are waiting for them to retrieve it and deliver to us. Your customer services were meant to be dealing with UPS, but no one has bothered to get back to me. As for the pens....who knows if I will ever see them.
January 21, 2026
Reply from Pens.com UK
Thank you for your review, and we are very sorry for the ongoing issues you are experiencing with UPS.
We completely understand how frustrating it is to wait for a delivery that has not yet been attempted, especially after a delivery date was confirmed. We would like to reassure you that your case is being handled our team has already contacted UPS and provided them with all the necessary delivery details for your address.
UPS is currently working on locating the parcel, and we have requested that they retrieve it and deliver it to you as soon as possible. We are actively following up to ensure they prioritize your shipment.
We sincerely apologize for the lack of communication you have received so far. This is not the experience we want for our customers. As soon as UPS provides us with an update, we will contact you right away.
Your pens are on their way, and we are doing everything possible to make sure they reach you without further delay.
Thank you for your patience and understanding we truly appreciate it.
Pens.com
Can't get hold of any customer service…
Can't get hold of any customer service staff today (chat/email) to help with placing a customised order.
January 20, 2026
Unprompted review
Reply from Pens.com UK
Thank you for your feedback, and we’re very sorry that you’ve had difficulty reaching our customer service team today.
We wanted to let you know that we have already sent you an email confirming the status of your order. If it hasn’t appeared in your inbox, please also check your spam or junk folder, as automated messages can sometimes be filtered there.
If you still need assistance with placing your customized order, we are here to help and will get back to you as soon as possible.
Thank you for your patience, and we hope to assist you shortly.
Pens.com
colour is off but Cs was helpful
As the live chat was easy to use, I've just placed an order today while still waiting for the customer service team to come back to me for a supplier form. However, I have not been able to get hold of the live chat again and I'm still waiting for the completed form! Also, it looks like you can't hold your order at all as they will be produced automatically after 72 days. Hope I'll hear from their CS soon with the form... More than happy to change the review if I do actually hear from them.
update: I heard from them. the product colour is off when I got the actual product. however, they offered a refund so at least I can get some compensation. I'd suggest you check the colour with them with cmyk or hex code just to make sure. Also, no joy in getting them fill a supplier form.
January 20, 2026
Unprompted review
Reply from Pens.com UK
Thank you for your review, and we’re very sorry for the inconvenience you’ve experienced.
We would like to reassure you that your supplier form is currently in progress.
Our customer service team has already completed their part, and we are now just waiting for the concerned department to finalize the last details so that we can send the form to you. We truly appreciate your patience during this process.
Please also rest assured that your order will not go into production until everything is fully confirmed on your side. We are keeping it on hold while we complete the necessary documentation.
Thank you again for your understanding. We will get back to you very shortly with the finalized form, and we hope to turn your experience into a positive one.
Pens.com
Very good pen
Very good pen, writes well and does not run out quivkly, i still have some working since 7 years agp.
Highlighter works so well too. This is the 3rd lot im ordering because i love them so much
January 9, 2026
Reply from Pens.com UK
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our pens have served you reliably for so many years and that you enjoy the highlighters just as much.
Knowing this is your third order truly means a lot to us, your loyalty and satisfaction are the best compliments we could receive.
We’ll keep working hard to ensure every order brings you the same great quality you’ve come to love.
-Loujain Jebabli.
the parcel was supposed to be delivered…
the parcel was supposed to be delivered but not to me and I looked into the case further and it was delivered to a local post office which is not my address if I didn't have a vehicle you could not get to this collection point to collect the parcel so I want compensation for having to do this on this occasion what's the point of having a parcel to be delivered to your house not to a post office location 5 miles away
January 9, 2026
Reply from Pens.com UK
Thank you for sharing your feedback. We’re very sorry to hear about the inconvenience caused by your parcel being delivered to a local post office instead of your home address. We completely understand how frustrating this must have been, especially given the distance and the need for a vehicle to collect it.
This is certainly not the experience we want for our customers.
We have reached out to you via email to offer a resolution regarding your concern.
Please check your inbox and let us know if you have any questions or need further assistance.
Pens.com
Poor delivery times and still awaiting…
Poor delivery times and still awaiting order 14 days after dispatch??
January 9, 2026
Reply from Pens.com UK
Thank you for your feedback. We sincerely apologize for the delivery delay and understand how frustrating it is to still be awaiting your order 14 days after dispatch.
please refer to the ticket number: SR: 1983947632
This is certainly not the experience we aim to provide. Our customer care team is actively reviewing your shipment and will reach out to you directly with an update and a solution as soon as possible.
Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Pens.com
Reply from Pens.com UK
Thank you so much for your kind words!
We’re delighted to hear that you found the ordering process easy and that your items arrived quickly, especially with Christmas approaching. We’re glad we could help make things a little easier during such a busy season.
We truly appreciate your feedback and look forward to serving you again in the future.
Loujain Jebabli
Reply from Pens.com UK
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our customer service team. Providing attentive and reliable support is very important to us, and your feedback means a lot.
We truly appreciate your trust and look forward to assisting you again in the future.
Loujain Jebabli
I will never deal with this company…
I will never deal with this company again, and this is why you shouldn't either... TDLR: Over a month and no refunds being issued for items they didn't have in stock, and another item that they sent in the wrong colour.
I placed an order for five different items in November.
Issue 1:
After 5 days they informed me that one item was out of stock, it was then too late for me to find an alternative before our event. Over one month on, I've still had no refund for this.
Issue 2:
One line on the order was an umbrella. We selected the dark blue / navy colour based on the images online, and approved the proof email based on it being the right colour for our needs. What arrived was a very bright, light blue. I provided photo's of the items that arrived, and the original proof I approved. One month later, they have finally replied to say that they will not be issuing a refund.
The variety and ease of use of the website is great, but the customer service and support of this company is the worst I've ever experienced.
I now need to file a chargeback request with my card company to retrieve the money that they are not returning to me.
Update - 6th Feb.
I was contacted a few days after this review was left, and a refund was initiated and received on the 20th January.
January 7, 2026
Unprompted review
Reply from Pens.com UK
We are truly sorry to read about your experience and the frustration this has caused. Please accept our deepest apologies for the delays and the issues with your order.
We want to assure you that we are working on this matter to get it resolved as quickly as possible. We promise to do whatever it takes to make this right and ensure you receive the outcome you deserve.
We greatly appreciate you taking the time to share your review, as it helps us identify where we need to improve. Despite this unfortunate situation, we sincerely hope to regain your trust and keep you as a valued customer in the future.
Loujain Jebabli.
embossing unclear and unacceptable
embossing unclear and unacceptable - I have emailed customer services and accounts twice to notify them of this and twice my emails were ignored!
December 27, 2025
Reply from Pens.com UK
We truly appreciate you taking the time to share your review, and we are very sorry for the difficulties you’ve experienced with your order and for the lack of response to your emails. This is not the level of service we aim to provide.
Please rest assured that we are committed to resolving this matter as quickly as possible. I will be personally placing a call at my earliest convenience to follow up on your case and ensure that everything is made right for you as our valued customer.
Your feedback is extremely important to us, and we are determined to turn this situation around.
Loujain Jebabli.
Reply from Pens.com UK
Thank you! We’re delighted to hear you’re happy with the quality of the items. If you need any assistance or have future orders, we’re here to help!
Pens.com
Reply from Pens.com UK
Thank you! We’re thrilled to hear that you found the product absolutely brilliant. Your feedback means a lot to us!
Pens.com
Super quick delivery and top quality as…
Super quick delivery and top quality as always
December 29, 2025
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with the quick delivery and top-quality products. Your continued trust means a lot to us!
Pens.com
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