You sent me the wrong colors and I’ve emailed requesting a refund and I get no response but that you’ll check with your third party vendor. This is poor customer service. I expect better.
Quality: 1
Value for money: 1
Reply from Pens.com
Thank you for sharing your feedback Sherri, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.