Jan 3, 2026VerifiedThey don’t hold a phoneQuality: 2Value for money: 1Reply from Pens.comJan 30, 2026Thank you for sharing your feedback Kelly, and we’re truly sorry for the issue. This is not the level of service we aim to provide.We appreciate you bringing this to our attention.An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.